Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Heiser Chevrolet of West Bend

West Bend, WI

Overview
Employees
Reviews
Vehicles
4.2
1,521 Reviews
With hundreds of vehicles at Heiser Chevrolet Of West Bend, WI, we will be sure to put you into the car or SUV that's right for you. Our hassle-free Internet shopping experience is second to none and provides the opportunity to peruse our inventory at leisure. Our staff always welcomes your phone call or visit our dealership; we are conveniently located less than a minute from Aibecker County Park. Give us a call at (877) 228-7492 and we will help you learn more about the services that we provide: from sales and accessories to routine maintenance to tires to repairs and more.
Contact Dealership

2620 W Washington St

West Bend, WI

53095

Directions

Filter Reviews by Keyword

price noise loan Cesar manager Rafael Caesar Rivera

By Type

Showing 1,521 reviews

March 26, 2025

Excellant Heiser is trusted with my car . They make me confident after every visit that they are doing exactly what I need to drive confidently More

by coachmarkmaley
Recommend Dealer
Yes
Employees Worked With
Liam Dooley
Report | Print
Mar 26, 2025 -

Heiser Chevrolet of West Bend responded

Dear Valued Customer, We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

March 25, 2025

They work with the customer on unexpected issues to correct problems as they come up More

by BENDERDUO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William (Liam) Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 25, 2025 -

Heiser Chevrolet of West Bend responded

We are so glad you had a positive experience with Heiser Chevrolet Cadillac. We look forward to your next visit. Thank you for your business.

March 24, 2025

Fair prices. Employees didn't even verify that the services i called about getting fixed were covered under my extended warranty. More

by ajcwilliams8589
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rick Hodge
Report | Print
Mar 25, 2025 -

Heiser Chevrolet of West Bend responded

Dear Valued Customer, We are glad to hear you were satisfied with our prices. We are sorry that you were not completely satisfied with your visit. Please feel free to contact our general manager Brian Crandall via email at bcrandall@heiser.com with your concerns. Thank you for your business.

March 23, 2025

Great experience and communication with their shop. They kept me informed as to what was going on and when I could expect my car back. More

by r.singkofer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William (Liam) Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Haba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2025 -

Heiser Chevrolet of West Bend responded

Dear Valued Customer, At Heiser, we always want our customers to feel informed. We are glad to hear you had a great experience. Thank you for your business!

March 23, 2025

Great to work with. Fast service would use them again in the future for any new purchases More

by k9mpmradio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William (Liam) Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Rasmussen
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Haba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rick Hodge
Report | Print
Mar 24, 2025 -

Heiser Chevrolet of West Bend responded

We are so glad you find Heiser Chevrolet Cadillac to be fast and great to work with. We look forward to your next visit. Thank you for your business!

March 22, 2025

Friendly staff, took the time to find the car I wanted. Great turnaround from start to finish. More

by ppeters1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Crandall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maria Fuller
Report | Print
Mar 24, 2025 -

Heiser Chevrolet of West Bend responded

Dear Valued Customer, We are so glad you found Heiser Chevrolet Cadillac to be a pleasant experience. We want you to know that we appreciate your business. Congratulations on your car and happy driving!

March 22, 2025

Customer services skills are condescending and rude. Communication time is extremely slow and follow up is horrible. I was lied to multiple times. More

by lbravatto
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
William Harris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan (manager )
Report | Print
Mar 25, 2025 -

Heiser Chevrolet of West Bend responded

Dear Valued Customer, Thank you for sharing your feedback. We’re truly sorry to hear about your experience with our service. We understand how frustrating it must have been to deal with slow communication, lack of follow-up, and any misinformation you may have received. This is certainly not the level of service we strive for, and we apologize for falling short. We value your business and would appreciate the opportunity to discuss this further. Please feel free to reach out to us directly at bcrandall@heiser.com. We are committed to addressing your concerns and working to regain your trust. Thank you again for bringing this to our attention—we genuinely want to improve and provide you with the service you deserve. Brian Crandall General Manager bcrandall@heiser.com

March 22, 2025

Everything was satisfying, if anything else is needed, will be back. Thanks again nice job More

by mpkissi7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Harris
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2025 -

Heiser Chevrolet of West Bend responded

Dear Valued Customer, Thank you for the positive review. We are glad you are satisfied with our service at Heiser Chevrolet Cadillac. We are here for you in the future for any vehicle or service needs. Thank you for your business!

March 22, 2025

Took a little longer for a oil change and tire rotation Everything else was good More

by shelleyschram1022
Recommend Dealer
Yes
Employees Worked With
Liam Dooley
Report | Print
Mar 24, 2025 -

Heiser Chevrolet of West Bend responded

We apologize that your oil change and tire rotation took longer than you expected. We are glad to hear that you had an overall positive experience with us! We look forward to providing you with excellent service in the future. Thank you for choosing Heiser Chevrolet Cadillac in West Bend!

March 22, 2025

Courteous, efficient, timely I think I covered it Don't know what more to say. I was very satisfied with the service More

by pkkaehne
Recommend Dealer
Yes
Employees Worked With
William Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Harris
Report | Print
Mar 25, 2025 -

Heiser Chevrolet of West Bend responded

Dear Valued Customer, We are delighted to hear that you are satisfied with your service. Thank you for your business!

1
...
6
7
8
...
153