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Heiser Chevrolet of West Bend - Service Center

West Bend, WI

4.2
918 Reviews
Call Service Center (877) 228-7492

918 Reviews of Heiser Chevrolet of West Bend - Service Center

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April 14, 2025

Had to come back twice…. Not Will’s fault. Not mad-just was a bit of a hassle. More

by VBARTELT
Recommend Dealer
Yes
Employees Worked With
William Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2025 -

Heiser Chevrolet of West Bend responded

Dear Valued Customer, We hear your frustration and we're sorry that you had to come back twice. Please know we appreciate your business and look forward to making your next visit a 5 star experience. Nathan Heimerl Service Manager 262-808-2735 nathan.heimerl@heiser.com

April 13, 2025

Do not receive detailed estimates of cost and labor, appointments are irrelevant it seems, nobody ever wants to help resolve your problem More

by LIZJ0304
Recommend Dealer
No
Employees Worked With
William Harris
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2025 -

Heiser Chevrolet of West Bend responded

Dear Liz, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Nathan Heimerl Service Manager 262-808-2735 nathan.heimerl@heiser.com

April 13, 2025

Muy bien el servicio y la atención fue perfecta sin más que decir muchas gracias More

by romanmartinez24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William (Liam) Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wi
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Apr 14, 2025 -

Heiser Chevrolet of West Bend responded

Dear Roman, Gracias! We are so glad to hear you had a positive experience at Heiser. We look forward to your next visit!

April 12, 2025

With all the problems they ran into on the truck it still worked out well More

by mpwilmot
Recommend Dealer
Yes
Employees Worked With
John Haba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Haba
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Apr 16, 2025 -

Heiser Chevrolet of West Bend responded

Dear Valued Customer, Thank you for your feedback. We are glad to hear you had an overall positive experience. Thank you for your business. We look forward to making your next visit a 5 star experience.

April 07, 2025

Very prompt courteous didn't try to sell me things I did not need would recommend it and will be back for my next Oil Change More

by Tballering224
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William (Liam) Dooley
4.0
This rating includes all reviews, with more weight given to recent reviews.
William Harris
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Haba
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 10, 2025 -

Heiser Chevrolet of West Bend responded

Dear Valued Customer, At Heiser, we pride ourselves on a hassle-free experience! We are so glad you had a positive experience with us. Thanks for your business at Heiser Chevrolet. We look forward to providing you with a 5 star experience for your next oil change!

April 03, 2025

They are always proactive and easy to deal with . No pressure but explaining what ever is going to be done succinctlyw More

by coachmarkmaley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William (Liam) Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
March 31, 2025

I always have my Chev. Blazer serviced at Heiser in West Bend The staff is very friendly and knowledgeable. More

by DDZALEWSKI
Recommend Dealer
Yes
Employees Worked With
William Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Harris
Report | Print
Apr 01, 2025 -

Heiser Chevrolet of West Bend responded

Dear Valued Customer, Thank you for the 5 star rating and business. We look forward to your next visit!

March 30, 2025

They were prompt, professional and addressed anything I needed for my visit I would recommend More

by volkmanpm05
Recommend Dealer
Yes
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Mar 31, 2025 -

Heiser Chevrolet of West Bend responded

Dear Valued Customer, We are so glad to hear you had a 5 star experience at Heiser Chevrolet Cadillac for service! Thank you for your business. We look forward to your next visit.

March 28, 2025

Had trouble with another representative who didn't order the needed parts. I came to service appointment and the needed parts weren't there and didn't get the promised call when parts were in. Liam got ever More

by WALLACELAKE2
Recommend Dealer
Yes
Employees Worked With
Liam
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Mar 28, 2025 -

WALLACELAKE2 responded

I had trouble with another Heiser service representative who didn't order the needed parts. The representative seemed to be learning the job. When I came to Heiser for my scheduled service appointment, I was asked, "Did we order the parts for you?" Am I supposed to know that? The parts had not been ordered and I didn't get the promised call when they arrived at the dealership. I then chose to work with Liam and the repairs were done efficiently.

Mar 28, 2025 -

Heiser Chevrolet of West Bend responded

Dear valued customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our service manager Nathan Heimerl by phone at 262-808-2735 or by email at Nathan.heimerl@heiser.com so we can better understand what happened during your experience.

March 27, 2025

Always like them in the past for their quick service. However, not this time. Early for my appointment but it took me over two hours for a routine maintenance. People came before and after me and I was s More

by PRDUMKE
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Haba
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 27, 2025 -

Heiser Chevrolet of West Bend responded

Dear valued customer, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. Unfortunately, we cannot locate any record of your visit based on your username. If it's possible to discuss your visit in more detail, please send us a message to our Service Manager Nathan Heimerl by phone at 262-808-2735 or by email at Nathan.heimerl@heiser.com with your contact information so that we can investigate and reach out. We strive to make sure that all of our customers leave happy, and we would love the opportunity to discuss the details of your visit and hopefully turn this situation around. Nathan Heimerl Service Manager 262-808-2735 nathan.heimerl@heiser.com

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