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Heiser Chevrolet of West Bend - Service Center

West Bend, WI

4.2
919 Reviews
Call Service Center (877) 228-7492

919 Reviews of Heiser Chevrolet of West Bend - Service Center

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February 20, 2024

In a nutshell a complete and total waste of my time. I am very disappointed with the quality of service. More

by edwardfyfe2424
Recommend Dealer
No
Employees Worked With
William Harris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Harris
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Feb 23, 2024 -

Heiser Chevrolet of West Bend responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Matt Myszka Service Manager 262-808-2735 matthew.myszka@heiser.com

February 20, 2024

Very efficient and polite. Gave a time estimate and came in under it .definitely a good experience. More

by rippermaher
Recommend Dealer
Yes
Employees Worked With
William Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Harris
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Feb 23, 2024 -

Heiser Chevrolet of West Bend responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

February 20, 2024

They misdiagnosed my vehicle and it cost me $170. they misdiagnosed my vehicle. goodbye bye More

by josh.pierce
Recommend Dealer
No
Employees Worked With
Nathan Heimerl
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan Heimerl
Report | Print
Feb 23, 2024 -

Heiser Chevrolet of West Bend responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Matt Myszka Service Manager 262-808-2735 matthew.myszka@heiser.com

February 19, 2024

Very pleasant and detailed oriented toward the best service for my car Good service and honest More

by ROGERKLEIN
Recommend Dealer
Yes
Employees Worked With
Liam Dooley
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Feb 28, 2024 -

Heiser Chevrolet of West Bend responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

February 18, 2024

Good service and wait was short. I was there actually a while for a tire rotation and oil change. Wait could've been shorter. More

by kobzanic
Recommend Dealer
Yes
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Feb 19, 2024 -

Heiser Chevrolet of West Bend responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 17, 2024

Extremely slow and with little communication to the customer. Doing work on vehicle that customer did not ask for without asking because it was complimentary More

by edensmn
Recommend Dealer
No
Report | Print
Feb 19, 2024 -

Heiser Chevrolet of West Bend responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Matt Myszka Service Manager 262-808-2735 matthew.myszka@heiser.com

February 17, 2024

Did not feel quotes were good. I felt like I was negotiating a car deal and it was a sale deal or pitch. When I work with my favorite car repair shop, they diagnose, tell me the co More

by wendt_laura
Recommend Dealer
No
Employees Worked With
William Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Harris
Report | Print
Feb 19, 2024 -

Heiser Chevrolet of West Bend responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Matt Myszka Service Manager 262-808-2735 matthew.myszka@heiser.com

February 17, 2024

Great service Very helpful, very timely service I think it is annoying that they put a minimum on the number of words More

by DWILL2248@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan Heimerl
Report | Print
Feb 19, 2024 -

Heiser Chevrolet of West Bend responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 17, 2024

The price that was quoted was not what I paid and the work done was documented stating they suggested work last time my car was in and it was for the same issue. I did the recommended work both times and More

by RUNESROSE
Recommend Dealer
No
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan Heimerl
Report | Print
Feb 19, 2024 -

Heiser Chevrolet of West Bend responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Matt Myszka Service Manager 262-808-2735 matthew.myszka@heiser.com

February 16, 2024

They did everything to get my truck working right They were very friendly and helpful and explained some of why I had problems with the cruze control More

by HENRYSCHOESSOW
Recommend Dealer
Yes
Employees Worked With
Nathan Heimerl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan Heimerl
Report | Print
Feb 19, 2024 -

Heiser Chevrolet of West Bend responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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