Heiser Chevrolet of West Bend - Service Center

Service is great but car sales is a D. Most of the sales people don't know the product. Most of the sales people don't know the product. More

We had appointment when snowstorm was. They let us keep the vehicle there. Everything went well. They let us keep the vehicle there. Everything went well. More

I went in for a simple oil change It was completed in a timely fashion timely fashion More

Service was prompt which I appreciated since I waited for my car. It was just a routine Oil Change and Tire Rotation. Just one minor issue, the technician forgot to reprogram the Tire Pressure Monitoring Sys my car. It was just a routine Oil Change and Tire Rotation. Just one minor issue, the technician forgot to reprogram the Tire Pressure Monitoring System so a couple of days later the dashboard indicator showing a low tire pressure was displaying the incorrect location of the low tire. I stopped in the next day and Nathan took care of it right away. More

Did recommend maintenance as per car mileage Also they replaced battery as it was giving codes replaced battery as it was giving codes More

Phenomenal service, never a bad experience. Always phenomenal service. Never had a bad experience with Heiser. Great customer service and great people Always phenomenal service. Never had a bad experience with Heiser. Great customer service and great people More

Took vehicle in for recall on a Monday. Came to pick it up same day. Vehicle wasn't ready. Matt apologized for the mistake in not calling. He called Tuesday to say it wasn't ready. He calle Came to pick it up same day. Vehicle wasn't ready. Matt apologized for the mistake in not calling. He called Tuesday to say it wasn't ready. He called Wednesday to say it was ready. Went to pick it up after work when service was closed and was told I had to pay money. Talked to sales manager about it. He said he would call the next day to help. No call. I called Matt, he apologized and fixed it. Said I would get a coupon for a free oil change. Went to pick it up again on Thursday Matt was on lunch. No coupon. 30 minute drive each way, 3 different days to finally get my car back. Ask for a car wash also which Matt says they do after service and it was still dirty. More

Misdiagnosed, couldn't get a part for a week. Scratched my vehicle. I'll never be back or buy another car there. Scratched my vehicle. I'll never be back or buy another car there. More

It was quick service and they kept me posted on when my truck would be done. truck would be done. More

Unpleasant buying and service experiences. Disappointed to the point of discussed Never going back NEVER Disappointed to the point of discussed Never going back NEVER More