Heiser Chevrolet of West Bend - Service Center

Heiser does a superb job of servicing my car and and proactive , explaining what the car needs. proactive , explaining what the car needs. More

Vehicle was provided to dealership, and checked in by service writer on Tuesday evening for a Weds appointment (only a couple hour job). Never received a phone call for follow-up. At end of business I go service writer on Tuesday evening for a Weds appointment (only a couple hour job). Never received a phone call for follow-up. At end of business I got a ride to dealership and they never even brought truck in for service, then wanted to have it again following day. No loaner available. Appointment was rescheduled for following week. The work was completed but they expierenced difficulty in getting a new keypad programmed to the vehicle. Needed to keep vehicle overnight for another day. No loaner offered. Next day go to pickup the vehicle and charged 175.00 to program a keypad. After raising concern about the earlier screwup the best I was offered was a 10% discount. I realize things can go sideways and schedule hiccups occur. Vehicle was in for warranty service and to program keypad. Programming a keypad is the definition of a soft expense. After weeks of back ordered parts, a screw up in the appointment date, needing the vehicle an extra day due to technical difficulties getting the keypad programmed, the programming fee should have been deeply discounted if not waived entirely. I will use a different dealership for my future service needs. My time is valuable. More

Excellant Heiser is trusted with my car . They make me confident after every visit that they are doing exactly what I need to drive confidently They make me confident after every visit that they are doing exactly what I need to drive confidently More

They work with the customer on unexpected issues to correct problems as they come up correct problems as they come up More

Fair prices. Employees didn't even verify that the services i called about getting fixed were covered under my extended warranty. Employees didn't even verify that the services i called about getting fixed were covered under my extended warranty. More

Great to work with. Fast service would use them again in the future for any new purchases Fast service would use them again in the future for any new purchases More

Great experience and communication with their shop. They kept me informed as to what was going on and when I could expect my car back. They kept me informed as to what was going on and when I could expect my car back. More

Everything was satisfying, if anything else is needed, will be back. Thanks again nice job will be back. Thanks again nice job More

Customer services skills are condescending and rude. Communication time is extremely slow and follow up is horrible. I was lied to multiple times. Communication time is extremely slow and follow up is horrible. I was lied to multiple times. More

Had a check engine light come active during the weekend. When I arrived the light had cleared, they hooked up to the truck and found no issues currently. They said if the light returns to just come in as qu When I arrived the light had cleared, they hooked up to the truck and found no issues currently. They said if the light returns to just come in as quick as possible, no appointment need to see what the issue is. I greatly appreciate the help. More