Heiser Chevrolet of West Bend - Service Center

My new 2020 Equinox has been in for repairs twice (9/10 Towed there and 9/23 dropped off) with nearly two weeks in their Service lot. Mote: I bought the vehicle on 8/11. Management feels that since this wo Towed there and 9/23 dropped off) with nearly two weeks in their Service lot. Mote: I bought the vehicle on 8/11. Management feels that since this work is under warranty no more is needed. I disagree. Making a first car payment without a vehicle makes no sense to me. Plus picking up the vehicle on 9/18 to find a dent in my drivers door from the time it spent at Heiser was even more troubling. They made that right when it went back in for stalling issues on 9/23. More

New customer. 1st service visit which was a very good experience. Nathan was excellent in explaining the work performed and welcomed me to the dealership and area. As a famous movie star once said, “I’ll experience. Nathan was excellent in explaining the work performed and welcomed me to the dealership and area. As a famous movie star once said, “I’ll be back”! More

You picked it up,had the exhaust state required thing done, serviced it washed it and then returned it. The gentleman that brought it and returned it was friendly. You all were efficient, and I thank y done, serviced it washed it and then returned it. The gentleman that brought it and returned it was friendly. You all were efficient, and I thank you very much. Karyl Buettner. Also Lana was very helpful and nice More

My service writer was informational and professional. The children's area was convenient, as I had my 2 year old along. The quote I had gotten over the phone was exactly was my total was when the job was com children's area was convenient, as I had my 2 year old along. The quote I had gotten over the phone was exactly was my total was when the job was complete. All around good experience! More

Service was good as always, but was a little concerned that some of your employees were not wearing masks. This made me uncomfortable. Will wait until all of this is over before returning. that some of your employees were not wearing masks. This made me uncomfortable. Will wait until all of this is over before returning. More

The Heiser experience is amazing. I have purchased many cars from them and every time they went above and beyond. Love this Family business a and will continue to support them in the future cars from them and every time they went above and beyond. Love this Family business a and will continue to support them in the future More

I've Always had a pleasant & relaxed experience at Heiser Chevrolet Cadillac. Whatever you guys are doing.......Keep doing it. It's the reason why me & family members are repeat customers. A big thanks to Chevrolet Cadillac. Whatever you guys are doing.......Keep doing it. It's the reason why me & family members are repeat customers. A big thanks to the whole Heiser team for making every trip to your dealership a pleasant experience. More

Great service and friendly staff. They took the time to make sure I was happy with my service . Always on time. Great service every time make sure I was happy with my service . Always on time. Great service every time More

If you are concerned about your health and safety during COVID, Heiser took all precautionary measures to make me feel safe while my vehicle was being worked on. COVID, Heiser took all precautionary measures to make me feel safe while my vehicle was being worked on. More

They took the time to see what the issues were, and were very professional. I had a check engine light on for days, and when I got there, it was off. They still took time to look at. very professional. I had a check engine light on for days, and when I got there, it was off. They still took time to look at. More