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Heiser Chevrolet - Service Center

West Allis, WI

3.9
1,398 Reviews

1,399 Reviews of Heiser Chevrolet - Service Center

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March 02, 2021

Lovely place friendly personal all over the place. would highly recommend if your looking for a new or used car they do what they can to take care of you. service department is above all, Shawn in service g More

by Lunchbox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Rice, Service Team, Shawn Christian
Mar 16, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for the positive feedback! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 01, 2021

Staff has always given us excellent service in a timely and courteous manner. Do not recall the name of the staff member we dealt with. More

by CINDYMUSKEGO
Recommend Dealer
Yes
Employees Worked With
Service Team
Mar 01, 2021 -

Heiser Chevrolet responded

Dear Cindy, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 01, 2021

I've had great experience here. Service is always good. Mike is a great service person always takes care of what I need. I usually can come in without an appointment and get whatever it is done that I need More

by filbran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Catanese
Mar 01, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 01, 2021

Clean, warm,friendly, welcoming, and accomodating environment. Provide quick, thorough and quality service. Overall great experience at this dealership. TFive stars,to everyone that participated in More

by vanessal3809
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Catanese, Dan Gndat, Service Team, Mark McCabe, Shawn Christian
Mar 16, 2021 -

Heiser Chevrolet responded

Dear Vanessa, Thank you for the positive feedback! We are pleased to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 28, 2021

The service team is always friendly and courteous. They do their best to keep you informed and on schedule. I’ve never felt pressured to purchase services beyond what I had come to the dealership for More

by Bomberos
Recommend Dealer
Yes
Employees Worked With
Dan Gndat
Mar 01, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you've enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 25, 2021

I took my car in for an error code last Friday and never received a call that it was being kept overnight. I called Saturday and was told they were waiting for a response from GM. Nothing was done to my car More

by CVWAYSTEDT
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Team
Feb 25, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Quinn Mihalski by phone at 414-328-2447 or by email at qmihalski@heiser.com so we can better understand what happened during your experience.

February 24, 2021

Good overall. Could be faster. Also, they say they will call with update, but Usually I have to call to check status only to find out its ready already. More

by SCOTT.SIEBERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Catanese
Feb 24, 2021 -

Heiser Chevrolet responded

Dear Scott, Thank you for your business and feedback! We are pleased to hear that you enjoyed your overall experience with the Heiser team. We have sent your feedback to the appropriate management in an effort to better our business and employees. If you have any additional feedback or concerns, please don't hesitate to reach out. Thank you and have a great day!

February 23, 2021

This is the second time since I purchased my car a year ago that I had to return for additional work after my service was completed incorrectly. More

by Anonymous
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daryl Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team
Feb 23, 2021 -

Heiser Chevrolet responded

Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the Service Manager Quinn Mihalski in an effort to better our business and employees. Please feel free to reach out to Quinn directly by phone at 414-328-2447 or by email at qmihalski@heiser.com.

February 23, 2021

Very impressed with the quality and professional service I received. The staff was friendly and courteous and kept me informed of my visit to Heiser. Highly recommend this dealership. More

by Classicrocker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Catanese, Dan Gndat
Feb 24, 2021 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for the kind words! We are pleased to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 23, 2021

Very friendly staff and a clean waiting room. I always recommend Heiser to family and friends. Service is always done great and in a reasonable amount of time More

by MICHAEL.VUKOVIC05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Catanese
Feb 24, 2021 -

Heiser Chevrolet responded

Dear Michael, Thank you for the kind words! We are pleased to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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