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Heiser Chevrolet - Service Center

West Allis, WI

3.9
1,398 Reviews

1,398 Reviews of Heiser Chevrolet - Service Center

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December 30, 2020

Excellent customer from Mike Cantanese. Very thorough in explaining what needs to be done to keep my vehicle running smooth and efficient. Everyone at Heiser welcomes you with a smile and is very polite. I More

by ltibbits
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Shepard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Catanese, Mark McCabe, Shawn Christian
Dec 30, 2020 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 29, 2020

I have nothing nice to say about this location. After getting a vehicle and and 3 months later having engine problems and repairs over $500 then to have my window motor go out after picking my vehicle up More

by BRITTBRATW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Quinn Mihalski, Service Team, Josh Freiheit
Dec 30, 2020 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Used Vehicle Director Brian Crandall by phone at 414-234-0625 or by email at bcrandall@heiser.com so we can better understand what happened during your experience.

December 28, 2020

Heiser Chevrolet has taken good care of my car over the past 10 years. Thanks much Gracia thats it no more words bye take care More

by GFREA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Catanese, Dan Gndat
Dec 30, 2020 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 24, 2020

Always do a great job! They always look out for the customer. I like the friendliness. The showroom and waiting area are always cleaning and tidy! More

by LEAZER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Catanese
Dec 28, 2020 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for the positive feedback! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you in the future. Happy driving!

December 23, 2020

Great app for the cars and the same way in thank you for Letting me use this app for time for you great app t More

by Allen Justin 376
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Breanna Denter
Dec 28, 2020 -

Heiser Chevrolet responded

Dear Allen, Thank you for the positive feedback! We are thrilled to hear that you had a great experience with Breanna and the Heiser team. We greatly appreciate your business and look forward to seeing you in the future. Happy driving!

December 22, 2020

Service department took of the issue that was creating the problem They correctly diagnosed the issue and proceeded to make the proper repair With out further problems More

by Ray
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Keith Jacobsen , Mike Catanese, Service Team
Dec 23, 2020 -

Heiser Chevrolet responded

Dear Ray, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 21, 2020

I love bringing both my cars here the staff are always kind and friendly. I’ve never had a bad experience. There is another Chevy dealer a little closer to my house but I chose to go here because I know I More

by barillasg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Catanese, Service Team, Shawn Christian
Dec 23, 2020 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you've continued to have a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 18, 2020

Makes me feel uncomfortable and that he’s untrustworthy Feel like he takes advantage Certain people and I don’t like it He supposed to be there to make it easy for us for the ones who don’t know as much he More

by MISSCARMENSFA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shawn Christian
Dec 18, 2020 -

Heiser Chevrolet responded

Dear Carmen, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Quinn Mihalski directly by phone at 414-328-2447 or by email at qmihalski@heiser.com so we can better understand what happened during your experience.

December 16, 2020

Great. They always go the extra mile for us. Sales as well sa service Brian Crandall is always a pleasure to deal with same as Willie. More

by CMSOBCZYK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Catanese
Dec 16, 2020 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you've continued to have a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 16, 2020

The reason I travel from Oak Creek to Heiser is because of the people. From Mike the service writer to the sales team, they're more like friends than they are a service center. We bought our car in Racine More

by KAVANGALIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Crandall
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Shepard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mary Ann Scaffidi, George Kroening, Mike Catanese
Dec 16, 2020 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review and thank you for visiting all the way from Oak Creek! We are thrilled to hear that you've continued to have a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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