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Heiser Chevrolet - Service Center

West Allis, WI

3.9
1,398 Reviews

1,398 Reviews of Heiser Chevrolet - Service Center

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March 25, 2025

I waited 30 minutes to be helped because the system was down. They kept my car for 3 days to discover there was no problem but it’s still doing the same thing. I picked up my car and they didn’t even wash More

by Chipledm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lucas England
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Heiser Chevrolet responded

Dear Valued Customer, We're very sorry that Heiser did not meet your expectations. Your feedback is invaluable to us and has been forwarded to management to better our business and employees. Thank you for your business. Please, feel free to contact our Service Manager Matt Myszka with your concerns. Matt Myszka Service Manager 414-328-2447 matthew.myszka@heiser.com

March 25, 2025

Jeffrey Brister provided excellent service at my visit to have my oil changed. He kept me informed and I will definitely return with confidence. More

by Cherokeelady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Brister
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Heiser Chevrolet responded

Dear Valued Customer, We are so glad that Jeffery Brister was able to provide you with excellent service for your oil change. Thank you for your business. We look forward to your next visit! Matt Myszka Service Manager 414-328-2447 matthew.myszka@heiser.com

March 25, 2025

The folks I worked with were efficient and helpful, and contacted the insurance directly to trouble shoot issues. I was very thankful for good service. More

by cheryl_nenn
Recommend Dealer
Yes
Employees Worked With
Andrew Arndt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Arndt
Mar 26, 2025 -

Heiser Chevrolet responded

Dear Cheryl, We are so glad Andrew and the team at Heiser's Collision Center provided you with a 5 star experience! We are thankful for your business.

March 23, 2025

The best word to describe them is xxxx. Absolutely trash, especially the service department. They should be sued into oblivion. More

by tristbane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zach Taft
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Brister
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Myzska
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2025 -

Heiser Chevrolet responded

Dear Valued Customer, We hear your frustration. Providing a positive experience is a top priority, and we're sorry we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. Your feedback has been sent to the appropriate management and someone will reach out. In the meantime, please feel free to contact our Assistant General Manager Zachary Taft by phone at 414-328-2410 or by email at zachary.taft@heiser.com. Zachary Taft Assistant General Manager 414-328-2410 zachary.taft@heiser.com

March 22, 2025

Scheduled appointment for 5 days out. Upon getting there I was told that a part may have to be ordered, they were sure. I returned 3 hours later to pick up my vehicle and it still wasn’t More

by MCKELVEYJ37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas England
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2025 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for your feedback. We want to apologize that you were not fully satisfied with your visit. Please, direct your concerns to our service manager, Matt Myszka by phone 414-328-2447 or by email at matthew.myszka@heiser.com. Thank you for your business. Matt Myszka Service Manager 414-328-2447 matthew.myszka@heiser.com

March 21, 2025

Effectively found the tire issue and took care of it efficiently and quickly. Very nice person to deal with. More

by MMOSINSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas England
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Brister
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adrian Flores
Mar 21, 2025 -

Heiser Chevrolet responded

Dear Valued Customer, We are so glad our team was able to help you out with your tire issue! Thank you for choosing Heiser Chevrolet to do business with!

March 21, 2025

The staff were extended helpful and friendly! They took care of all my needs!! Thanku so much!! More

by breunig.carrie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Elertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas England
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lucus
Mar 24, 2025 -

Heiser Chevrolet responded

Dear Valued Customer, We are so glad you found our staff to be helpful and friendly. We are proud of our employees for going above and beyond. Thank you for your business. We look forward to your next visit at Heiser Ford!

March 19, 2025

I was pleased with the service and explanation of the parts and the possible maximum costs. More

by bagab_7362
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas England
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2025 -

Heiser Chevrolet responded

Dear Valued Customer, At Heiser, we are committed to transparency with our customers. We appreciate your positive review reflecting these values. Thank you for your business.

March 16, 2025

They are top notch…excellent service, everyone I have meet there is friendly, helpful and treat you with respect. I will alway take my vehicle there for service. More

by MASTAKD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas England
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Brister
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for your business. Happy driving! Matt Myszka Service Manager 414-328-2447 matthew.myszka@heiser.com

March 14, 2025

Great service. They were very accommodating. Service people were very polite. I definitely will go there again. I asked about a car I had seen on the Internet. Amy More

by cmslyons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Elertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2025 -

Heiser Chevrolet responded

Dear Valued Customer, We are so glad you had a positive experience with the Heiser Chevrolet team. Thank you for your business! Happy driving!

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