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1,128 Reviews of Heiser Ford Lincoln - Service Center
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June 17, 2019
Great service on replacement tires Service was great! However a day or so later I had a mechanic check and the lug nut on 1 of the wheels was put on incorrectly, which the mechanic prom Service was great! However a day or so later I had a mechanic check and the lug nut on 1 of the wheels was put on incorrectly, which the mechanic promptly replaced. Thanks to the team at Heiser Ford. More
by BROWNERE22
Verified CustomerEmployees Worked With
Great sales person!, Brandi Winfrey
June 16, 2019
Great service and saved me money Great service and saved me money. The Service associate was very helpful and explained everything very well. This was my first service experience at H Great service and saved me money. The Service associate was very helpful and explained everything very well. This was my first service experience at Heiser and I was pleased and had a very positive experience. I will return More
by PORTLAND36602
Employees Worked With
ST Daniels, Holly Thom, Kristina Beck
June 13, 2019
Very responsive I needed a door handle fixed quickly. They were able to fit it in same day, and had it fixed correctly and quickly and kept me informed on progress I needed a door handle fixed quickly. They were able to fit it in same day, and had it fixed correctly and quickly and kept me informed on progress More
by CPGTIMB
Employees Worked With
JT in service? , Terrance Anderson
June 11, 2019
All fixed! Terry in service was great; good communication skills and personable. He had to order a part so I came in a second time and everything got done quick Terry in service was great; good communication skills and personable. He had to order a part so I came in a second time and everything got done quickly and professionally. Thank you so much! I’ve had nothing but good experiences with your service department. More
by Audra
Employees Worked With
Terrance Anderson
May 29, 2019
Oil change The staff from the service technician to the ladies behind the counter were friendly and welcomed me with a smile on there face. I loved the detail an The staff from the service technician to the ladies behind the counter were friendly and welcomed me with a smile on there face. I loved the detail and love they gave to my vehicle (it was washed and detailed:-) More
by royce.lockett72
Employees Worked With
Brandi Winfrey, Terrance Anderson
May 28, 2019
Very unprofessional I wasn't kept informed about progress. I called several times call was never returned. I was told my car was at the body all along it had been sitting I wasn't kept informed about progress. I called several times call was never returned. I was told my car was at the body all along it had been sitting at ford. I was without my car for almost two months. I wouldn't have known my car was finished had l not complained to my insurance company. More
by shaquelliaj
Employees Worked With
Terrance Anderson
May 27, 2019
Frustrating Poor communication. Not enough employees on duty to service the customer needs in a timely manner. After purchasing three vehicles at this dealership Poor communication. Not enough employees on duty to service the customer needs in a timely manner. After purchasing three vehicles at this dealership it is disappointing to have poor service. More
by KRISTINSTEIN1020
Employees Worked With
None
May 27, 2019
Very Costly Repairs' Parts To Labor Ratio> Expensive!! Length Of 4Days To Have Work Accomplished Seemed Alittle Overwhelming. No Loaner Car Available. Diagnostic Testing Extremely Costly! Courtesy Shuttl Length Of 4Days To Have Work Accomplished Seemed Alittle Overwhelming. No Loaner Car Available. Diagnostic Testing Extremely Costly! Courtesy Shuttle Proved Very Necessary; Drivers Were Very Kind. Car Wash Ended Up Scratching Back Left Light Area. Need To Have Further Issues Addressed; Hesitate To Make Next Appointment. Take Care; Je. More
by EMMERICHJS
Employees Worked With
Dan Kane >Excellent
May 25, 2019
Staff was very professional auto mechanics highly skilled I was very pleased with my services auto mechanics are very skilled and knowledgeable the service staff and secretaries were very professional Rob and I was very pleased with my services auto mechanics are very skilled and knowledgeable the service staff and secretaries were very professional Rob and Matt very nice courteous More
by VICKYMACK47
Employees Worked With
Terrance Anderson
May 25, 2019
Late service We scheduled the service ahead of time online. We dropped the car off the night before. We called the dealership about 3pm to find out the status and We scheduled the service ahead of time online. We dropped the car off the night before. We called the dealership about 3pm to find out the status and were told the oil change should be done "a little after 4pm". We arrived at 4:10pm and were told it would be only 10-20 more minutes. Finally, at about 5pm we asked about the status and 5 minutes later the service adviser, Rob Jarecki, shows up with an explanation that they were busy and offered a discount on some future service need that he provided a quote sheet for ----- WHY does the dealership take appointments if you don't intend to honor the commitment time for work completion? This is not the only time this has occurred. We were not provided the usual multi colored check list of the status of all the points that your (The Works) advertised service includes. Have you changed the process? It leaves me with the opinion that, with the service adviser's statement of "we are busy", that you probably did not do the status checks I paid for. Very disappointed on this visit. Bruce Cole More
by BRUCE.COLE
Employees Worked With
Rob Jarecki, Kristina Beck
