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Heiser Ford Lincoln - Service Center

Glendale, WI

4.0
1,121 Reviews
Call Service Center (414) 228-5700

1,121 Reviews of Heiser Ford Lincoln - Service Center

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April 19, 2021

Love the Lincoln concierge service. Dick is a first class gentleman! May consider an upgrade when next zero finance deal comes through, depending on my trade in offer! More

by DEAN.SPARACINO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari Jr.
Report | Print
Apr 20, 2021 -

Heiser Ford Lincoln responded

Dear Dean, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. If you have any questions about upgrading in the future, please don't hesitate to reach out. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

April 19, 2021

Ren was very professional and handled my situation with care! As far as everyone else, they gave me the run around about the condition of my vehicle. More

by Jenelle tyler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Team, Joseph Vicari Jr., Kirk Jakovec, Peter Cooney, Renhart Elaisha, Marius Kupstas
Report | Print
Apr 20, 2021 -

Heiser Ford Lincoln responded

Dear Jenelle, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Director Don Meyer by phone at 414-247-8984 or by email at dmeyer@heiser.com so we can better understand what happened during your experience.

April 13, 2021

Great concern for this customer's satisfaction. Took extra time to explain problem and how it was repaired. Will return any time my Ford acts up. More

by siampayne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kirk Jakovec
Report | Print
Apr 20, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

April 10, 2021

Excellent Service, the amount of time it took to fix our Ford Flex was half the estimated time. Your team was very professional, we will return More

by Michael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor Nelson, Marius Kupstas
Report | Print
Apr 13, 2021 -

Heiser Ford Lincoln responded

Dear Michael, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

April 08, 2021

Joe Vicarious Jr. does a great job of making things easy. He is flexible and responsive. I appreciate his client focus and respect of my time. More

by JFAZIO1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari Jr.
Report | Print
Apr 13, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with Joe and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

April 08, 2021

Perfect thank you for everything I love it at Lincoln. I do not like this survey where there is a minimum word count though :( Keesha More

by slocumkeesha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari Jr.
Report | Print
Apr 13, 2021 -

Heiser Ford Lincoln responded

Dear Keesha, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with Joe and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

April 05, 2021

Frankly, I was disappointed by the quality of work done on my car. The price I paid warranted better. I must say, however, your dealership's management, friendliness, & customer service is superb. More

by sheetsmc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kirk Jakovec, Peter Cooney
Report | Print
Apr 06, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Pete Cooney by phone at 414-247-8850 or by email at peter.cooney@heiser.com so we can better understand what happened during your experience.

April 04, 2021

Very poor service from Kirk. Dropped car off at 10:20 a.m.-never got finished that day-was suppose to be done in 4 hr More

by SUSIE.THOMS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Kirk Jakovec
Report | Print
Apr 05, 2021 -

Heiser Ford Lincoln responded

Dear Susie, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Pete Cooney by phone at 414-247-8850 or by email at peter.cooney@heiser.com so we can better understand what happened during your experience.

April 01, 2021

Great staff and service department. they all make you feel important. Heifer as the most friendliest staff I ever seen in a dealership. They all make sure your needs are met. More

by MIKE-KAY0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team, Renhart Elaisha
Report | Print
Apr 02, 2021 -

Heiser Ford Lincoln responded

Dear Mike, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 25, 2021

Besides having to drive the hour round trip 3 times just to get a second key, almost no one was wearing a mask properly, if it all. More

by kmassey0890
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don't remember
Report | Print
Apr 02, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Pete Cooney by phone at 414-247-8850 or by email at peter.cooney@heiser.com so we can better understand what happened during your experience.

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