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Heiser Ford Lincoln - Service Center

Glendale, WI

4.0
1,121 Reviews

1,121 Reviews of Heiser Ford Lincoln - Service Center

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March 09, 2021

The workmanship is great, sales staff, finance car managers office staff brand customer service I really like the buying experience and look forward to being a continued customer. More

by mjones1279
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari Jr.
Mar 16, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 08, 2021

Joe and the rest of the Heiser team did a great job coordinating concierge service for my car. Very skilled, friendly team and easy to work with. It was my first time using the service and I will cer More

by CHERYLJANKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari Jr.
Mar 16, 2021 -

Heiser Ford Lincoln responded

Dear Cheryl, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with Joe and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 07, 2021

I really appreciate Heiser Ford checking with me about all the above. My Fusion is my first Ford vehicle and I love it. Once I complete finding a new home I will be looking to upgrade my vehicle. Thank More

by BJMCCORD916
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team, Joseph Vicari Jr., Kirk Jakovec, Peter Cooney, Renhart Elaisha, Marius Kupstas
Mar 16, 2021 -

Heiser Ford Lincoln responded

Dear Jason, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 04, 2021

There were Too many experiments performed to finally find a solution to my problem. I came in to get headlights fixed and I paid for things I didn't need. There were too many assumptions and guesses made on More

by Ethvnlb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marius Kupstas
Mar 15, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Pete Cooney by phone at 414-247-8850 or by email at peter.cooney@heiser.com so we can better understand what happened during your experience.

March 03, 2021

The Parts dept is awesome. Always willing to go the extra mile with a smile. Top Notch! Highly recommended. Today is your day! Thanks again. More

by Wijunquer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristina Beck, Samantha Calmes, Service Team, Joseph Vicari Jr., Kirk Jakovec, Blain Boudreau, Peter Cooney, Renhart Elaisha, Marius Kupstas, Timothy Robinson
Mar 16, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 02, 2021

Joe was absolutely awesome!! His customer service was spot on. Went above and beyond to make my experience excellent. I would definitely recommend to anyone. More

by HOLLY OBBINK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari Jr.
Mar 16, 2021 -

Heiser Ford Lincoln responded

Dear Holly, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with Joe and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 25, 2021

For some reason they have been unable to repair my car. Apparently it was also hit while on the lit. They have had it three times in the last few weeks with no results More

by sparrow0
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Service Team
Feb 25, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Director Don Meyer by phone at 414-247-8984 or by email at dmeyer@heiser.com so we can better understand what happened during your experience.

February 25, 2021

Great job as always nice employees and clean place . I recommend Glendale heiser for all kinds of service. Close to my home love it. Great More

by cjl1977
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team
Feb 25, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you've had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 23, 2021

Car was in for regular service, The Works, and also an electrical issue. They needed the car over the weekend and left us the Lincoln loaner for the weekend. Electrical issue was covered under warranty an More

by DELLWEIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Meyer, Joseph Vicari Jr.
Feb 25, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you've had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 21, 2021

Server was fast but they did not put my car back together how it was when they go it. But Thank you for servicing me More

by Chevy.wilson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Pulaski
Feb 25, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Pete Cooney by phone at 414-247-8850 or by email at peter.cooney@heiser.com so we can better understand what happened during your experience.

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