Heiser Ford Lincoln - Service Center

Terrible maintenance department and total disregard of what I told them prior had cause a malfunction in my vehicle. There was no examination of how Progressive's Snapshot device could cause haywiring in what I told them prior had cause a malfunction in my vehicle. There was no examination of how Progressive's Snapshot device could cause haywiring in my trunk module which was found to be the reason why my car wasn't turning on. I was given differen prices throughout, false information, memory laspes and general buffoonery. Never again More

New Service advisor, I get it, but they need more training. Arguing with a client (not me) in the waiting room. No car wash, couldn't diagnose the oil leak, instead put in dye and told me to come bac training. Arguing with a client (not me) in the waiting room. No car wash, couldn't diagnose the oil leak, instead put in dye and told me to come back in 200 miles. The whole thing seemed weird. Also they look at my dually like it is an Alien. It is only an extra two wheels guys. Not rocket science. WAY longer of an oil change then necessary, always running behind (last two oil changes have been close to 2.5-3 hours a piece. More

Everything went according to plan from appointment to actual service with my oil change! Kirk handled everything professionally! I will be back for future service. actual service with my oil change! Kirk handled everything professionally! I will be back for future service. More

The service department picked up my car and gave me a loaner, did a great job servicing my car and returned it. It was hassle free. loaner, did a great job servicing my car and returned it. It was hassle free. More

Amazing General Manager Chris and Great Workers under Amazing General Manager Chris and Great Workers under his leadership I’ll tell all my friends and business Associates. These folks really bring t Amazing General Manager Chris and Great Workers under his leadership I’ll tell all my friends and business Associates. These folks really bring the “Wow” experience More

the service is the best I have dealing with heiser ford for 50th or more years I would highly recommend this service department to all for 50th or more years I would highly recommend this service department to all More

Always polite but not consistent in what I was told plus they didn’t fix the problem . The car still doesn’t do what it is supposed to they didn’t fix the problem . The car still doesn’t do what it is supposed to More

I would highly recommend this service department. When I hit something in the road 2 hours from home, they checked my car immediately upon receiving it from the tow company! Thank you so much for your fast hit something in the road 2 hours from home, they checked my car immediately upon receiving it from the tow company! Thank you so much for your fast service so we could get back home! More

The friendliness and service was 5/5 stars. I got new tires, but they uncovered an issue with my thermometer, but were not pushy and they did not charge me for the diagnostic. Highly recommended! tires, but they uncovered an issue with my thermometer, but were not pushy and they did not charge me for the diagnostic. Highly recommended! More

Overall the experience was fair. I was quoted one price and received something different at the time of payment. Promised a loaner got there could not locate my reservation. I have been a customer at this and received something different at the time of payment. Promised a loaner got there could not locate my reservation. I have been a customer at this location for years. Service department has changed and some polishing is needed. Overall I would still recommend this location. More