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Heiser Ford Lincoln - Service Center

Glendale, WI

4.0
1,124 Reviews

1,124 Reviews of Heiser Ford Lincoln - Service Center

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December 31, 2020

Hello the reason for this visit was a noise Then the price where all over the place. Then they couldn't get parts they quoted More

by dearin_c
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kirk Jakovec
Jan 14, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Pete Cooney by phone at 414-247-8850 or by email at peter.cooney@heiser.com with any additional questions or concerns regarding your experience.

December 30, 2020

Personable. Attentive. Arrival at the sevice garage has significantly improved since my initial appointments. Originally I always felt invisible. Now the personel respond quickly whenever I pull in the g More

by ETHAYES2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lavin, Service Team
Dec 30, 2020 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you've continued to have a great experience with Mike and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 25, 2020

I like the employees, the service, the environment inside building this is the 5th Lincoln Continual that I have leased. And my Son Brandi Winfrey is one of the best New car salesmen at Hisser More

by Jan_hank@hotmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Meyer, Brandi Winfrey
Dec 28, 2020 -

Heiser Ford Lincoln responded

Dear Jan, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with Brandi and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 23, 2020

Patrick was helpful as usual as this is our second vehicle in the last few months and probably the 10th over the last 5 years More

by CRAIG70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Meyer, Pat Cardinal, Kristina Beck, Olivia Guzman
Dec 23, 2020 -

Heiser Ford Lincoln responded

Dear Craig, Thank you for the kind words! We are thrilled to hear that you've continued to have a great experience with Pat and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 23, 2020

I’m not sure what service visit this for ? I already replied about my visit on 11/24 that was not satisfactory.The communication was pretty much missing . More

by HATCOLLECTOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure of the service representatives name, Service Team
Dec 30, 2020 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. Please feel free to contact our Service Manager Pete Cooney by phone at 414-247-8850 or by email at peter.cooney@heiser.com so we can better understand what happened during your experience.

December 22, 2020

Always get great service at Heiser. I have only 1 complaint. I wish they woukd put my headlights back on AUTOMATIC, when they are done. I find out they are OFF, when a drivers flashes their lights at More

by KARENK-H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kirk Jakovec
Dec 23, 2020 -

Heiser Ford Lincoln responded

Dear Karen, Thank you for the kind words! We are pleased to hear that you've continued to have a great experience with the Heiser team. We sincerely apologize for any inconvenience we may have caused with your headlights. I have sent your feedback to our Service Manager Pete Cooney in an effort to better our business and employees. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 21, 2020

I had tire rotation done when they gave car back to me Lug nuts were loose on one tire. Was about to get accident on freeway More

by JATINDERBIR2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Team
Dec 23, 2020 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Pete Cooney directly by phone at 414-247-8850 or by email at peter.cooney@heiser.com so we can better understand what happened during your experience.

December 14, 2020

so my Ford Flex 2013 had a recall received the letter so my Ford Flex 2013 had a recall received the letter last year on fortunately in the pandemic cause everything to be delayed. Received the confirmat More

by vanessasmth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team, Olivia Guzman
Dec 16, 2020 -

Heiser Ford Lincoln responded

Dear Vanessa, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you've had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 07, 2020

It's my favourite dealership!It's very cozy of filling when l am there. Parts and Service dept Employees very knowledgeable and helpful. Very thankful for my great experience! Arkadiy Tsirlin. LADA DR More

by Arkadiy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Parts department , Service Team, Andy Bromeland, Joseph Vicari Jr., Kirk Jakovec, Matthew Pulaski
Dec 08, 2020 -

Heiser Ford Lincoln responded

Dear Arkadiy, Thank you for the positive feedback! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 03, 2020

I have always had fast and friendly service. Never had to wait long.. Your cashier, on the other hand was in a rush to get me out. Very rude in my opinion. More

by swabo57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Pulaski
Dec 08, 2020 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for the positive feedback! We are thrilled to hear that you had a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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