Heiser Ford Lincoln - Service Center

Very clear results of inspection and a quick follow-up to solve the issue. Last visit was for general maintenance and I was in and out fairly quickly. solve the issue. Last visit was for general maintenance and I was in and out fairly quickly. More

Kept me waiting past appointment time. Took 4 hours to determine they didn't have the part. Said they would call when part came in. Never did. determine they didn't have the part. Said they would call when part came in. Never did. More

The staff was professional, courteous and timely. I was called after the completion of work and quoted a price. I plan to get more work done to my vehicle due to this pleasant experience. called after the completion of work and quoted a price. I plan to get more work done to my vehicle due to this pleasant experience. More

Heiser Ford service seems to be well ran and professional. Appointment time was honored and time of service given was accurate. Counter personal and courteous. professional. Appointment time was honored and time of service given was accurate. Counter personal and courteous. More

I spent $5000 to have my vehicle repaired. I had to bring it back as it wasn’t fixed right the first time. Plus when I picked it up, there was a used mask on the front seat and one would think after p bring it back as it wasn’t fixed right the first time. Plus when I picked it up, there was a used mask on the front seat and one would think after paying $5000 on a repair you could at least wash the vehicle. Additionally, the previous service manager lied to me and told me he had to order parts for a nonexistent problem. I would hard pressed to tell anyone to go to you. More

Took my van in for a recall. All was handled eventually but the service group and scheduler were not on the same page. The person scheduling the appointment said it could be done while I waited and when i but the service group and scheduler were not on the same page. The person scheduling the appointment said it could be done while I waited and when it came to the repair, parts needed to be ordered and it took a few days. Luckily I didn’t need this vehicle in that time frame. More

I am a service customer that’s not very happy. I paid to have a problem diagnosed it’s been diagnosed incorrectly they promised to call me back to bring the car back for service they never called me. I’m dr have a problem diagnosed it’s been diagnosed incorrectly they promised to call me back to bring the car back for service they never called me. I’m driving around with a bungee cord on the back gate until it’s fixed so it’s been almost a month I’m still waiting More

They provided everything I want. Sales satisfied all I required. Also give me lots of suggestion about how to choose and matain my car. I appreciate that required. Also give me lots of suggestion about how to choose and matain my car. I appreciate that More

The staff at Heiser are always pleasant and professional. The waiting room is comfortable. The work done on my 🚗 has always been done very well and without problems. The waiting room is comfortable. The work done on my 🚗 has always been done very well and without problems. More

I don’t remember the representative’s name that took care of me- but he was excellent and friendly. As always, I was treated very well- of me- but he was excellent and friendly. As always, I was treated very well- More