Heiser Toyota - Service Center

You no doubt have some great employees....friendly, caring and with good personalities. It all starts with the greeter when I pull in the service bay and ends when I pay the cashier. Mark the service caring and with good personalities. It all starts with the greeter when I pull in the service bay and ends when I pay the cashier. Mark the service writer is especially great to work with. I feel he is being on the level and concerned with making sure the work is done right, done timely and doing his best to make sure I am being charged a fair price. More

Impecable Service Heath has been my service advisor for my last few appointments for my Highlander. He is knowledgeable and has continued to prove that he really does c Heath has been my service advisor for my last few appointments for my Highlander. He is knowledgeable and has continued to prove that he really does care about getting us the best service for the best price. He's great at communicating the services needed: their importance, how they'll be done and the price. That transparency is what keeps me coming back to Heiser not only for service but for sales as well. More

Free Service left Scratch Marks on my brand new Toyota I just bought the brand new Toyota Highlander XLE (September, 2014), and yesterday (3/21/2015) was my first scheduled free service @Heiser location. I just bought the brand new Toyota Highlander XLE (September, 2014), and yesterday (3/21/2015) was my first scheduled free service @Heiser location. Surprisingly, after the service I have discovered scratch marks on my vehicle body, not sure is it during their service process or their Free-Car wash -- resulted into these scratch marks. This is something -- really makes us extremely sad, as this is an expensive, brand new vehicles and I am sure no one like to see any scratch mark on it's body! Any suggestions? : SubrataM@Outlook.com and my #:315.708.6414 More

Chue Lee gives 150% customer service, the problem started with Wheel Key Lock, I could not find it, and I had never used it, Toyota is the only service department that has worked on my Rav 4. When the tires with Wheel Key Lock, I could not find it, and I had never used it, Toyota is the only service department that has worked on my Rav 4. When the tires were rotated they used a master key lock, the solution to the situation was to order a new one free of charge thanks to Chue and his manager. Whenever I go to Heiser for oil change, etc, everyone is always friendly and customer service is always 100% or more. More

The service staff at Heiser Toyota is the best I have ever dealt with. It is as if they were taking care of a family member. ever dealt with. It is as if they were taking care of a family member. More

Heiser Toyota at Metro Auto Mall has been my family's auto repair as well as sales shop for our last 5 vehicles, including sedans, SUVs, and trucks. We depend on them for their consistently knowledgeabl auto repair as well as sales shop for our last 5 vehicles, including sedans, SUVs, and trucks. We depend on them for their consistently knowledgeable repair work and continue to go back to them because of their dependability. More

The dealership has always delivered friendly, prompt service. The pricing appears reasonable for a dealer. I have bought 2 sets of tires and they were able to get the tires I wanted at a reasonable pr service. The pricing appears reasonable for a dealer. I have bought 2 sets of tires and they were able to get the tires I wanted at a reasonable price. The only minor problems I have had, which did not affect the review, is whether they wash the car before giving it to me after servicing or whether I have to drive it through their car wash. There was another instance when I had a water pump replaced but the new pump was leaking when I returned home. The service manger promptly took care of it by having the car towed back to Heiser and corrected the problem. I do not know if this was caused by a faulty part or by an installation error. I did appreciate the quick response and corrective action. More

The service I received on my car was outstanding. The garage and waiting area are the best I have ever experienced in this business. The service tech offered a loaner car without me having to ask if one garage and waiting area are the best I have ever experienced in this business. The service tech offered a loaner car without me having to ask if one was available for an overnight auto repair. the car was ready as promised at the designated time. I would return to Heiser for any service needs. More

I walked into the dealership and was immediately greeted with a smile and taken care of. All employees went above and beyond any expectation I had. I was taken care of by the best. My whole experience at th with a smile and taken care of. All employees went above and beyond any expectation I had. I was taken care of by the best. My whole experience at the dealership really made me feel important. Everyone, including the cashier, was so friendly! I definately would reccomend this dealership and I would come back again. Thank you SO much!! More