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Heiser Toyota
Milwaukee, WI
8,004 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:00 AM - 6:00 PM
Tuesday 6:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 6:00 AM - 6:00 PM
Friday 6:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 6:00 AM - 6:00 PM
Tuesday 6:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 6:00 AM - 6:00 PM
Friday 6:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 4,478 service reviews
May 30, 2026
The dealership bent the frame of my car. Had me schedule an appointment to have the body shop look at it and there was no body shop staff available to handle it so had to make another appoin Had me schedule an appointment to have the body shop look at it and there was no body shop staff available to handle it so had to make another appointment to have them actually fix the problem. Absolute worst service manager I have ever dealt with! More
by kurtenbach.kristie
Verified Customer
May 30, 2026
Waited five hours for an inspection, but was not charged. Heiser made it right by the end of the experience. Heiser made it right by the end of the experience. More
by GRINCHMO
Employees Worked With
I don't remember. It would've been a 5, because Heiser made it right at the end of the visit.
May 29, 2026
They were on time. Explained what my car needed and did the fix while also doing my oil change. Also pointed out any discounts to help lower the bill Explained what my car needed and did the fix while also doing my oil change. Also pointed out any discounts to help lower the bill More
by kabiersack
May 29, 2026
My experience with the dealership was very good! Customer service is amazing I will be coming back Customer service is amazing I will be coming back More
by mousee378
May 29, 2026
had a great experience getting my oil changed at this dealership. Kevin was absolutely wonderful — kind, courteous, informative, and incredibly patient throughout the whole process. He took the time to e dealership. Kevin was absolutely wonderful — kind, courteous, informative, and incredibly patient throughout the whole process. He took the time to explain everything clearly and made sure I felt comfortable and informed every step of the way. His excellent customer service made the entire experience easy and stress-free. Kevin truly went above and beyond, and because of him, I highly recommend choosing Heiser Toyota! More
by carlac0
Employees Worked With
May 28, 2026
Correction: His name is Thomas Lowther. Nice and friendly customer service. Made sure to double check recommended services. Also made sure what I asked was done. Nice and friendly customer service. Made sure to double check recommended services. Also made sure what I asked was done. More
by her.alex
Employees Worked With
Thomas Lowthee
May 25, 2026
Super friendly, very knowledgeable about my vehicle and made my visit a great experience! Dealership is great everyone is so on top of it! Super experience made my visit a great experience! Dealership is great everyone is so on top of it! Super experience More
by gblasewitz
May 22, 2026
Great service and very friendly staff. I'm happy I purchased my vehicle at your company I'm happy I purchased my vehicle at your company More
by gclark5864
May 21, 2026
Mike did a great job and making sure I was informed, and explained all of the aspects that needed to be completed, I fully trust his judgment, and I am glad to have good resources, such as Heiser explained all of the aspects that needed to be completed, I fully trust his judgment, and I am glad to have good resources, such as Heiser More
by dd
May 21, 2026
Friendly staff, transparent pricing, quick paperwork, and excellent service made my dealership experience truly outstanding. excellent service made my dealership experience truly outstanding. More
by cortez19moore
