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Heiser Toyota - Service Center
Milwaukee, WI
Customer Service
Quality of Work
Friendliness
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Overall Experience
A dealership's rating is calculated by averaging scores from reviews received in the past 24 months
1,081 Reviews of Heiser Toyota - Service Center
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February 27, 2021
"Don't think much thought was given to what my request was..."
- LMD725
Verified CustomerDon't think much thought was given to what my request was to look at when given a quote for diagnostic that didn't apply.
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Helpful February 26, 2021
"I expect great service and that is what I get every time!..."
- Peggy.monahanI expect great service and that is what I get every time! I also asked about pricing for new tires and the young man gave a sheet outlining options and prices. Thanks!
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I don’t know young mans name
February 20, 2021
"When I purchased my 2014 Toyota Avalon, the Saleman was..."
- PUKU1250When I purchased my 2014 Toyota Avalon, the Saleman was phenomenal. I always get good service whenever I bring in my vehicles for service. The 1997 Toyota 4-Runner Limited that I still have was and in good condition was service by Heiser. Good customer service. Thanks Heiser.
Read MoreFebruary 18, 2021
"The location of the dealership is so convenient and I..."
- MILWMULLThe location of the dealership is so convenient and I never have a problem getting the day and time that works well for me. Friendly people.
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February 18, 2021
"Had to wait about 5 minutes before being waited on even..."
- BCGRUNERTHad to wait about 5 minutes before being waited on even with 4 advisors who were not taking care of any customers. Austin didn't appear to be as knowledgeable as other advisors I've worked with in the past. Disappointed to see so many employees in service and sales floor not wearing masks correctly including Austin.
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February 18, 2021
"Not much to say here. I thought Vincent did a great job..."
- SUBBYMANNot much to say here. I thought Vincent did a great job of communicating with me about the Addis items my car needed to have done.
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February 17, 2021
"The service I receive is always above what I’ve expected...."
- Clawanda07The service I receive is always above what I’ve expected. Shane made things a lot more acceptable with his word chose. Thank you much!
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February 17, 2021
"Fast and helpful service experience. Got me in and out of..."
- KengFast and helpful service experience. Got me in and out of service quick. Got a nail in one tire and got it replaced with a new one.
Read MoreFebruary 17, 2021
"Joe Kuckuk in service should be given the appropriate..."
- INFO84Joe Kuckuk in service should be given the appropriate praise for your dealership. He actually listens and resolves matters. Good employees are hard to find, do what you can to ensure his longevity.
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February 17, 2021
"Disappointed with the lack of proper customer service..."
- goopnagleDisappointed with the lack of proper customer service provided by the “Service Advisor” Kayla Schwager. I brought my vehicle in for 10k mile oil change & tire rotation. Upon completion of service I was told job was completed & was ready to go. I found work order stated cabin air filter & under hood air filter needed immediate attention & I was told NOTHING !
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