Helfman Ford - Stafford

Marcos was awesome to work with only made 2 trips to Helfman. His manager and finance guy was great to work with. Helfman. His manager and finance guy was great to work with. More

Excellent, no pressure sales experience. Called ahead for a test drive, vehicle was waiting at the door upon arrival. Jonathan Luna (used salesman) was awesome and the finance office went ou Called ahead for a test drive, vehicle was waiting at the door upon arrival. Jonathan Luna (used salesman) was awesome and the finance office went out of their way to accommodate us. More

URGENT: My vehicle (VIN 1FTBR1X87MKA68791) was released from Helfman Ford without my authorization and is now at risk of auction with $2,252 in storage fees. This matter is under Ford Corporate case CXH from Helfman Ford without my authorization and is now at risk of auction with $2,252 in storage fees. This matter is under Ford Corporate case CXH07444468-Z2K0H6. I need immediate contact from management to resolve this today. More

Awesome people. Work with you and not against you - no nonsense, no haggling, simple as can be and fair pricing. Work with you and not against you - no nonsense, no haggling, simple as can be and fair pricing. More

Best car buying experience ever. Helfman is straightforward, no tricks, no hassle. I highly recommend. Helfman is straightforward, no tricks, no hassle. I highly recommend. More

Fast and profesional service, friendly salesperson, i recommend for Ford fans, they help on what you need. recommend for Ford fans, they help on what you need. More

Their Service department is great and worked hard to get our truck out quickly! Definitely recommend! our truck out quickly! Definitely recommend! More

Mark Antony was wonderful and found the perfect F150 for me. Took his time with me and explained all the options and their pros & cons. I feel he was straight forward and honest. And even laughed at my joke me. Took his time with me and explained all the options and their pros & cons. I feel he was straight forward and honest. And even laughed at my jokes! Gave me his card & said to call anytime with questions. More

Great dealership great service from Danny when I have a problems . Keep up the good work problems . Keep up the good work More

My name is Timothy Ryan. This is my story. After negotiating with the salesman on a price on a used vehicle, we came to an agreement on the price. I told him to get the p This is my story. After negotiating with the salesman on a price on a used vehicle, we came to an agreement on the price. I told him to get the paperwork together. He told me what he needed from me. I had to jump through a whole bunch of hoops to get this sale ready to go. I had to get insurance on the vehicle, a bunch of documents to and from my credit union. We went round and round. I got them everything they wanted, but when I sat down with my local credit Union to go ahead and sign the papers, I saw they had switched the numbers on me The selling price they put in the sales document were not the ones agreed upon by me. They put their original initial asking price. Then after complaining about it and trying to talk to somebody about it, they insisted that their initial asking price was the rock bottom they could accept for that vehicle. Who's gonna believe that junk! They always leave themselves some wiggle room to make a deal in the initial asking price. In the meantime I put my personal vehicle up for sale (and have it sold) so I'd have the money to go there and finish off the purchase of this used vehicle that I was buying from them. I even had to give them a $1000 deposit to hold the vehicle on top of all of that. They tried to just write it off as a miscommunication, but I have emails and text messages to prove it. I truly believe that they have another deal in the works for sale with somebody else because they found that they can make more money off the vehicle. I always thought somebody's word was worth something when you're doing business with somebody. Didn't even try to meet me in the middle somewhere. They are trying to make me believe theres no wiggle room on the price which is $4000 over Kelly blue book value. ( I ran it by the vin and the mileage they gave me) all of a sudden they say they don't use Kelly blue book value to determine the value of their vehicles... but they used it to determine the value of my vehicle. They didn't offer me top value on the Kelly blue book value. They offered me the middle of the road value, thats why i was able to sell it for much more. That's what kind of sales team you're dealing with over there. I'm still waiting on the General sales manager Mr. Easley to call me back, maybe he'll rectify things or at least try to meet me in the middle somewhere. I hate to write a review like this on a family own business because maybe those people are good honest people that don't deserve it, But I don't deserve the way I've been treated. And I told the salesman from the get-go don't waste my time and I won't waste yours, don't get my hopes up, let's keep it real when we neandgotiated the price. I'm a 60 years old veteran retired state law enforcement officer. I have bought many vehicles in my lifetime. I've never given the initial asking price, and I've never had a dealership go back on the price agreed upon. This is what they did to me. Hope someone with integrity gets this and fixes it quickly before they sell the vehicle out from under me. More