Hello Mazda of Valencia

Hello Mazda of Valencia responded

Hello, We understand that having an appointment is meant to streamline the process and provide a smooth experience, so we truly apologize for the extended wait time. We value your time, and your experience falls short of the standards we strive to maintain. Please be assured that we are taking your feedback seriously, and we will address this issue internally to prevent any recurrence. We appreciate your patience and understanding, and we are committed to making the necessary improvements to ensure a better experience for our customers in the future. Upon reviewing your customer profile, I recognize the length of our partnership, and I genuinely hope that this one experience doesn't taint the positive interactions we have had in the past. Your satisfaction is of utmost importance to us. If you are still interested in exploring the CX5, I would like to personally assist you in scheduling another appointment and ensuring a more positive experience. Thank you for bringing this matter to our attention, and we hope to have the opportunity to regain your trust. Sincerely, Lerea Graham General Manager

Hello Mazda of Valencia responded

Hello! Thank you so much for taking the time to leave us this wonderful five-star review! We're thrilled to hear about your positive experience at Hello Mazda of Valencia. We're delighted that you found the video of the car inspection to be the best. Providing you with a transparent and detailed view of the inspection is integral to our commitment to excellent service. It's great to hear that you appreciated this effort. Effective communication ensures a smooth and pleasant customer experience, and our team works diligently to maintain the highest standards. Your feedback is valuable to us, and we look forward to serving you again. If you have any more suggestions or anything else we can assist you with; please don't hesitate to let us know. Thank you for choosing Hello Mazda of Valencia for your automotive needs. We truly appreciate your support and your kind words. Safe travels, and we hope to see you again soon!

Hello Mazda of Valencia responded

Hi Sandra, Thank you so much for taking the time to leave us a five-star review! We're thrilled you had a positive experience at Hello Mazda of Valencia. We're proud to provide transparent and honest service to our valued customers. It's fantastic to know that you appreciate our practice of sharing short videos to inform you about the work on your vehicle. Building trust with our customers is paramount to us, and your feedback reaffirms that we're on the right track. We're here to make your automotive journey as smooth and worry-free as possible, and we're grateful for your trust and support. If you have any questions or need assistance with your Mazda, please don't hesitate to contact us. Once again, thank you for choosing Hello Mazda of Valencia, and we look forward to serving you in the future. Safe travels!

Hello Mazda of Valencia responded

Hi Kevin! Thank you so much for sharing your experience with Jesse Ruiz at Hello Mazda Valencia! We are thrilled to hear that Jesse made your car-buying experience pleasant. It's wonderful to know that Jesse's dedication to finding the perfect car for you was evident, and we take great pride in h is commitment to providing a pressure-free environment. Buying a vehicle should be an enjoyable and stress-free experience, and it sounds like Jesse embodies that philosophy. Your recommendation means the world to us, and we couldn't be happier to have had the opportunity to serve you. If you ever need anything or have any questions, please don't hesitate to reach out. We're here to assist you every step of the way. Safe travels in your new Mazda, and thank you once again for choosing Hello Mazda Valencia!

Hello Mazda of Valencia responded

Hi Brian, Thank you so much for taking the time to leave us this fantastic five-star review! We're delighted to hear that you had a great experience at Hello Mazda of Valencia, and we genuinely appreciate your recommendation. We're proud to have Georges as part of our team, and we're thrilled to hear that he made your visit enjoyable. Rest assured, we're committed to providing excellent service not only during the pre-sale but also in our follow-up service. Your satisfaction is our top priority, and we're dedicated to ensuring your ownership experience is just as superb as your initial visit. If you have any questions or need assistance, please don't hesitate to contact us. We value your business and look forward to serving you again. Safe travels, and enjoy your new Mazda!

Hello Mazda of Valencia responded

Hello, Thank you so much for taking the time to share your fantastic experience at Hello Mazda of Valencia! We are thrilled to hear about your positive experience and that you found your perfect dream car with Trevor's assistance. Our team takes great pride in providing top-notch customer care and ensuring a smooth car-buying process. Your recommendation means a lot to us, and we genuinely appreciate your support. If you have any questions or need further assistance, please don't hesitate to reach out. Enjoy your new Mercedes, and we hope to see you again at Hello Mazda of Valencia!

Hello Mazda of Valencia responded

Hi, Thank you so much for taking the time to share your wonderful five-star review! We are thrilled to hear about your positive experience with Hello Mazda of Valencia, and we genuinely appreciate your support as a local customer. It's fantastic to know that our team demonstrated a genuine concern for your car, ensuring it receives the attention and care it deserves. Customer satisfaction and the well-being of your Mazda are our top priorities, and your feedback reaffirms our commitment to delivering exceptional service. We also share your enthusiasm for the convenience of our dealership's location. Being less than 5 miles from your home makes it even more convenient to provide top-notch service and support whenever needed. Again, Thank you for choosing Hello Mazda of Valencia as your trusted Mazda dealership. We look forward to serving you in the future and continuing to meet and exceed your expectations. If you have any questions or need assistance, please don't hesitate to reach out. Safe and happy driving!

Hello Mazda of Valencia responded

Hi Suzi, Thank you so much for taking the time to leave us this fantastic five-star review! We're thrilled to hear about your positive experience at Hello Mazda of Valencia, and we greatly appreciate your kind words. We're delighted to hear that Daisy and Alex made your visit exceptional. Our team takes pride in providing top-notch customer service, and it's wonderful to see that they went the extra mile to ensure you had a smooth and enjoyable experience. At Hello Mazda of Valencia, we strive to create memorable experiences for our customers, and your feedback motivates us to continue delivering exceptional service. We're grateful for your trust and support, and we look forward to serving you again in the future. If you have any questions or need further assistance, please don't hesitate to reach out. Your satisfaction is our priority.

Hello Mazda of Valencia responded

Hi! Thank you for sharing your wonderful experience with us at Hello Mazda of Valencia! We greatly appreciate your feedback and are thrilled to hear about your positive encounter with our team, especially with Trevor. We're delighted that we could meet your requirements and provide a smooth and convenient process. Trevor's dedication to ensuring all details were worked out remotely showcases our commitment to excellent customer service. We understand the value of your time and the importance of a hassle-free experience. It's fantastic that Trevor and the team went above and beyond to facilitate a meeting and test drive that met your needs. We're grateful for your trust in Hello Mazda of Valencia, and we're pleased that our efforts stood out to you in comparison to other local dealerships. Your satisfaction is our top priority, and we're thrilled that we could deliver a service that warranted a five-star review. Thank you again for choosing Hello Mazda of Valencia, and if you ever need assistance in the future, please don't hesitate to reach out. Safe travels, and enjoy your new journey with your CX-5!

Hello Mazda of Valencia responded

Hello, Thank you so much for your kind words and for leaving us a five-star review! We're thrilled that you've had a positive experience with Daisy as your service advisor for your 2018 Mazda CX-9. The Hello Mazda of Valencia team is dedicated to providing top-notch service and ensuring our customers' vehicles remain in excellent condition. We truly appreciate your trust in us to take care of your car. If there's anything specific you'd like to highlight about your experience or any suggestions on how we can further improve our services, please feel free to let us know. We're always looking for ways to enhance our customer's satisfaction. Thank you again for choosing Hello Mazda of Valencia for your car maintenance needs, and we look forward to serving you in the future. If you have any questions or require assistance, don't hesitate to reach out to Daisy or any team member.