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Hello Mazda of Valencia

Santa Clarita, CA

Overview
Reviews
4.7
89 Reviews
Call Dealership (844) 269-3560

24111 Creekside Rd

Santa Clarita, CA

91355

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Showing 89 reviews

July 11, 2022

This Dealership boasts a super-friendly staff, competitive pricing and a great Service department that will keep your Mazda running like a champ. What more do you want!?! More

by thedarklodge
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victoria Barajas
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Aug 20, 2022 -

Hello Mazda of Valencia responded

Thank you for taking the time to let us know about your super experience. I will also pass your kind words on to your client advisor, Victoria. We hope you have a great day!

Helpful
July 09, 2022

Randy, was very helpful in answering all of my questions and courteous. The lead technician was also very knowledgeable. I loved how they showed you a video on what was going on with my car. More

by Bebedeanna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy
Report | Print
Aug 22, 2022 -

Hello Mazda of Valencia responded

We are very happy to have provided you with such a positive experience! Our whole staff always strives to provide top quality service, and with direct-to-tech communication you can see it in action! Thanks for taking time to review your service visit at Hello Mazda.

Aug 22, 2022 -

Hello Mazda of Valencia responded

We are very happy to have provided you with such a positive experience! Our whole staff always strives to provide top quality service, and with direct-to-tech communication you can see it in action! Thanks for taking time to review your service visit at Hello Mazda.

Helpful
July 08, 2022

Professional and friendly service. Randy was great. Loved the video showing the various areas on my car and the status of each part. More

by Mtruskett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy
Report | Print
Aug 22, 2022 -

Hello Mazda of Valencia responded

So happy Randy showed you the Hello difference! With direct-to-tech communication you can see our top notch techs in action. Thanks for taking time to review your service visit at Hello Mazda of Valencia.

Aug 22, 2022 -

Hello Mazda of Valencia responded

So happy Randy showed you the Hello difference! With direct-to-tech communication you can see our top notch techs in action. Thanks for taking time to review your service visit at Hello Mazda of Valencia.

Helpful
July 07, 2022

Everyone was very nice. Very helpful. However the price for just an oil change was insanely high. More

by Orangehushpuppy
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t know.
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Aug 22, 2022 -

Hello Mazda of Valencia responded

Thank you for taking the time to let us know how we did. The situation with oil this summer figures into our pricing, which we assure is competitive with all the shops in the area, dealer and independent! We do monthly comparisons and the value of the service we provide cannot be beat. We hope to be of service to you again in the future! Best wishes, Hello Mazda of Valencia

Aug 22, 2022 -

Hello Mazda of Valencia responded

Thank you for taking the time to let us know how we did. The situation with oil this summer figures into our pricing, which we assure is competitive with all the shops in the area, dealer and independent! We do monthly comparisons and the value of the service we provide cannot be beat. We hope to be of service to you again in the future! Best wishes, Hello Mazda of Valencia

Helpful
July 04, 2022

They were not honest about what service needed to be done by them to make the car functional. We found reports in the glove compartment box with the information. They were dishonest about how many keys came More

by Ss
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Victor.
Report | Print
Aug 23, 2022 -

Hello Mazda of Valencia responded

We were so sorry to hear that you had this experience and understand why you were frustrated. We apologize for the inconvenience of having only one key and switching advisors, this is not what we expect for our customers at all. If you are willing to share on the phone with a manager about this visit, please give Lerea Graham, the GM a call at 661-255-2020, ext. 3161. Thank you for your feedback, we are always looking for ways to improve.

Helpful
June 23, 2022

Hello Mazda of Valencia is the best dealership I’ve been to. Staff are very friendly and professional. More

by tat0105
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor, Henry, Victoria and George
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Sep 09, 2022 -

Hello Mazda of Valencia responded

Thank you so much for your positive comments about our team at Hello Mazda of Valencia! We pride ourselves on our friendliness and professionalism. We appreciate the recommendation, and please let us know if there's ever anything we can do for you. - your Hello Mazda sales team

Helpful
June 20, 2022

Excellent customer service. Shoutout to Jesse for all his help. He helped us get my brothers Mazda last year and we couldn’t resist but to go back because everyone is so friendl More

by Rita
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse
Report | Print
Helpful
June 16, 2022

Victoria Barajas was helpful when finalizing the lease agreement. I took hime my car as soon as it arrived More

by Majeharrison
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victoria Barajas
Report | Print
Sep 09, 2022 -

Hello Mazda of Valencia responded

We're glad you had such a wonderful experience with Victoria, if you ever need anything else from us, please feel free to give us a call or stop by. Thanks for taking the time to leave us this great review!

Helpful
June 07, 2022

Im very happy and satisfied with the costumer service i got at hello mazda of Valencia Daisy is a relly nice person More

by Javisruiz1988
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daisy
Report | Print
Sep 09, 2022 -

Hello Mazda of Valencia responded

We're glad you had such a wonderful experience with Daisy! If you ever need anything else from us, please feel free to give us a call or stop by. Thanks for the great review.

Helpful
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