Helms Bros., Inc.

Service This is my first time at the facility and new to the State. I was blown away by the professionalism of the receptionist/scheduler (Andrea Kass) and my This is my first time at the facility and new to the State. I was blown away by the professionalism of the receptionist/scheduler (Andrea Kass) and my appointed service advisor, Sean Savage. Both made me feel like a longtime customer and a valued customer. My vehicle was purchased from another state and I must say that I had a terrible buying experience which made me have an issue with "trust." From the very beginning, Sean stated that he is here to help and see that exceptional service is provided, which he delivered above and beyond. Sean is extremely professional, attentive, and caring. He explained in detail what was going on with my vehicle which by the way the other dealership in Hempstead ripped me off by having me put in new brakes/pads and rotors. I was mislead and spent $1000 which was not necessary at the time. I am so happy that I came to Helms for a second opinion for the back brakes and rotors More

Excellent dealership!! This is a great car dealership! Everyone is friendly and helpful. They made the car buying experience pleasant. I would highly recommend using this de This is a great car dealership! Everyone is friendly and helpful. They made the car buying experience pleasant. I would highly recommend using this dealership! More

A lovely experience It was my first time leasing a car of any kind and I was very pleased with the level of service, especially from my dealer, Herman Ospina. He was plea It was my first time leasing a car of any kind and I was very pleased with the level of service, especially from my dealer, Herman Ospina. He was pleasant and kind, helpful and always did his best to answer all questions I had. There was a small issue with the arrival date of my leased car but he solved the problem for my very readily and I was extremely happy with the prompt arrival of my car. I've emailed a couple of times with questions and Herman's always replied within the hour. I also received a number of phone calls and emails, both from the secretary at Helms Bros and from the Technician that will be in charge of all maintenance of my vehicle. This is definitely the level of service I expect from a Mercedes Benz dealership. More

Great experience Michael Nekava is a top class salesman at Helms bros. He was very helpful and absolutely took care of everything and made sure this process was painle Michael Nekava is a top class salesman at Helms bros. He was very helpful and absolutely took care of everything and made sure this process was painless. The service center was great as well had extended hours so was convenient for after work, was able to drop my car and pick up a loaner same day. My car was ready the next day, was provided updates by Sean and great service when I met him at the center. This process was seamless and was orchestrated by Michael and Sean More

This is the best experience I have when buying a car. I have been to four different dealership to look for the car that I want. When I met Maurice on Tuesday, my experience with him made it so easy for me I have been to four different dealership to look for the car that I want. When I met Maurice on Tuesday, my experience with him made it so easy for me to purchase the car right away. He is very professional, very knowledgeable and very patient. Not only I found my car, I also found a friend. I highly recommend Maurice to my friends and Families. More

Excellent Service with a Professional This was our first time shopping at Helms Bros Bayside. My mother was looking for a new car an upgrade from her 17 year old car. This was a big change This was our first time shopping at Helms Bros Bayside. My mother was looking for a new car an upgrade from her 17 year old car. This was a big change and our Salesman Michael Lana was beyond helpful and patient. We test drove two different cars and ended up with the second test drive. Michael was very informative explaining all the features and differences between the cars all the while asking my mother what she prefers in a car so he can help narrow down the choices. He immediately informed us of the promotions going on for each car and told us he would try work with us for the price range we were looking for. He dedicated majority of the his day to my family and made the process literally effortless. I have been to many dealerships in my life and this was the easiest dealership I have visited to purchase a car. I highly recommend them and Michael Lana for their customer service and professionalism. More

Great Service Maurice is very professional and experience , no stress or sweat with him . Maurice can answer all my concern and questions, I have no doubt when I pi Maurice is very professional and experience , no stress or sweat with him . Maurice can answer all my concern and questions, I have no doubt when I pick up and drive my new car. More

Great experience with an honest and professional team. This was my first experience shopping at the Helms Bros. Dealership. I decided to go their after having read great reviews of their operation and havi This was my first experience shopping at the Helms Bros. Dealership. I decided to go their after having read great reviews of their operation and having "not-so-great" experiences at other dealerships. I have to say that Jeffrey Stampler made the process of obtaining my lease enjoyable and effortless. He was honest and provided the utmost professionalism while working to secure the exact vehicle I wanted. His knowledge expertise of the Mercedes Benz brand is outstanding. He dedicated as much time as I wanted during the test drive and went above and beyond demonstrating the features of the vehicle. I couldn't have gotten luckier having him as my Sales Associate. My vehicle was delivered on time and turned out better than I could have expected. More

Great Service Andi Lin is simply the BEST. He is my adviser since 2010. He's a very pleasant guy and very helpful. He explained clearly what need to be done in my c Andi Lin is simply the BEST. He is my adviser since 2010. He's a very pleasant guy and very helpful. He explained clearly what need to be done in my car and even accommodate me even with a short notice. More

Jeffrey Stampler This is the second mercedes i've gotten from Helms bros. The salesman, Jeffrey Stampler, goes out of his way to get you the best price, and thoroughly This is the second mercedes i've gotten from Helms bros. The salesman, Jeffrey Stampler, goes out of his way to get you the best price, and thoroughly goes over all your options. One time I needed to add some oil to my car in between oil changes and he came to my job and put a quart in. More