Helms Bros., Inc.

Helms Bros makes owning a Mercedes even better I am actually a 2 time customer of helms bros. I purchased a GLA last year, and a C300 this year. Both cars are amazing and any issue I may have had w I am actually a 2 time customer of helms bros. I purchased a GLA last year, and a C300 this year. Both cars are amazing and any issue I may have had with them was always handled in a very timely, and painless manner. Helms bros excels in their customer service, sales and maintenance staff. Andrew Han was my sales person and I couldn’t speak more highly of him. They are all very responsive without being overly pushy or demanding. They treat you like a valued customer and every experience with them is a true pleasure. More

Easy does it! There was no wait to check in! Sean was very helpful and explained a few things I didn’t understand about some of the technology. While I had a cup There was no wait to check in! Sean was very helpful and explained a few things I didn’t understand about some of the technology. While I had a cup of coffee the car was service, inspected, and washed! I was on my way! Thank you. More

Magnificent I always have a greatvl experience when I take my car in for service. Jack is the absolute very best. So are all the young ladies at the reception de I always have a greatvl experience when I take my car in for service. Jack is the absolute very best. So are all the young ladies at the reception desk. Overall everyone is great! More

High quality service all the way around I just leased my fourth vehicle with Kathleen Baade and I must say, each experience has presented itself to be even more incredible than the previous. I just leased my fourth vehicle with Kathleen Baade and I must say, each experience has presented itself to be even more incredible than the previous. She is knowledgeable, experienced, trustworthy, and more importantly, makes you her number one priority throughout the entire process of purchasing a vehicle. For me, Kathleen is more than just a saleswoman at Helms, she has become family, which is why I Choose to purchase only with Helms. Kathleen does not stop until you, the customer, is happy. She goes out of her way to check in with you from time to time just to see if there is anything further she can assist you with. With most dealerships, after a purchase is made, more often, the customer is forgotten quickly. However, that is not the experience you receive at Helms. With Helms, you are a valuable customer for life. John-Paul, sales manager, is an additionally remarkable employee and his excellent leadership qualities is reflected in each of his employees. He is a wonderful new addition to the Helms family and I could not be more grateful for his efforts. He is professional, accommodating, understanding and supportive in every way. He will make sure you get the best deal and that you are satisfied in every sense of the word. I thank them both so much and wish them continued success always. With service like this, you shouldn’t visit any other dealership. So, visit Helms for great customer service, excellent management, and peace of mind!!! More

Loved our experience with Maurice Martin My wife and I had the most pleasant experience with Maurice Martin. We had been to several dealerships and was stressing out about the car until we me My wife and I had the most pleasant experience with Maurice Martin. We had been to several dealerships and was stressing out about the car until we met Maurice. He was very patient with us and found us the exact car that we wanted with the best deal. He was also very knowledgeable and professional, we are looking forward to working with him again for our next car. It was a great experience, and most of all my wife is happy. More

Love my car Thanks to Matthew Villacis, Sales Consultant and to Helms Bros. Mercedes for having such a young consultant with an impressive expertise in sales and Thanks to Matthew Villacis, Sales Consultant and to Helms Bros. Mercedes for having such a young consultant with an impressive expertise in sales and is phenomenal. He demonstrated professionalism, dedication to the company and respect to customers. Rest assured your will get the car you want with no pressure. As a customer I felt welcome and comfortable as he clearly explained in detail what to expect from start to finish. In less than to hours I got the best deal. He truly exceeded my expectations. More power to Matthew and Helms Bros. Mercedes. Everyone including y friends that helped me pick my car was treated with respect. I am really happy with my CLA250 4Matic. I got this in June 8,2018. More

Triple Great Great service, great people interaction, and great deal!!! This salesman is always friendly towards the customers, and has high etiquette. Not only Great service, great people interaction, and great deal!!! This salesman is always friendly towards the customers, and has high etiquette. Not only he is trying his best to give us the best offers, he also gives out great advices. He is definitely trustworthy. More

Top Notch Service I couldn't be happier with Matthew Villacis. The service he provided was efficient, straightforward and extremely thorough. Just an overall phenomenal I couldn't be happier with Matthew Villacis. The service he provided was efficient, straightforward and extremely thorough. Just an overall phenomenal experience with Matthew! More

Excellent service at Helms Bros working with Maurice Martin I am very happy i work with Maurice on the purchase of my GLK350. He was courteous, professional and patient. There are alot of little things he does, I am very happy i work with Maurice on the purchase of my GLK350. He was courteous, professional and patient. There are alot of little things he does, that he makes me feel like he cares about his client.. Overall it was a 10/10 experience...When it's time for my car upgrade, i will definitely come back to look for Maurice. More

Below Average Service My second time at this service center, first time I went for an oil change. Second time, I brought in my certified vehicle because the driving seat se My second time at this service center, first time I went for an oil change. Second time, I brought in my certified vehicle because the driving seat seam began to tear, they gave me a loaner and replaced the cover of the leather seat. My car was ready 2 days after, as I got my car back, I began to drive and realized the ECO function of the vehicle was no longer working. Some inexperienced mechanic/tech was working on my vehicle, messed something up while fixing the original problem. Went back, was given the same loaner. 4 business days + 3 long weekend days (Memorial Day) later, my car was available. The day I picked it up (for the second time), they were short staffed and there was no one at the front desk for approximately 8 minutes. Anyhow, when I came home, I then noticed the front right side of my bumper had a scuff/streak on it which was not there before. Also noticed that the mark was painted white in the attempt to hide it. Please save yourself stress and avoidable problems. Get your Mercedes Benz vehicle, that we all worked hard for, serviced by another REAL Mercedes Benz service center. Helms Bros have truly disappointed me, their staff and employees are unprofessional (NOT all, but a great amount). Unsatisfied with my experience and service. Will make sure none of my family or friend see the door of this service center. One word, HORRIBLE. More