Helms Bros., Inc.

Superb car buying experience! buying a car has never been so easy! we were able to negiote a fair price for our used car and did most of the preliminary steps over the phone so tha buying a car has never been so easy! we were able to negiote a fair price for our used car and did most of the preliminary steps over the phone so that when we arrived at 8:15pm we eased through all the final steps of signatures and were driving home in our new car by 9pm. Maurice was a pleasure to work with!! More

"The best or nothing" holds true for Mercedes-Benz AND Helms Helms Bros. in Bayside has become a home away from home. Since my last review, I have purchased and leased three vehicles. A GLK 350 for my father, a Helms Bros. in Bayside has become a home away from home. Since my last review, I have purchased and leased three vehicles. A GLK 350 for my father, a E350 for myself were purchased and a GLK350 was just leased for my wife. So I believe that this brings my total number of vehicles rolled out of their doors at 5 or 6, so you can believe me when I say that I am a repeat customer! The vehicles are just that, vehicles... safe, dependable and above all, Mercedes-Benz! You know your family is safe on the road when all the distracted drivers out there are lurking, or when you are driving alone, tempting the speed limit on a clean stretch of freshly paved highway asphalt! Now, the dealership... the dealership is what counts when you make a purchase AND when you service your vehicle. I can whole heartedly say, without a doubt, that if it were not for the people that are there for me, I would not be taking the time to write this review. You hear it again and again; They treat you like family... blah, blah, blah... but I'm telling you.. they treat you like family!! From the minute you walk in, to the minute you drive off, to the minute you service your vehicle(s), to the minute you do it all over again! I have never, in my life, been treated so well. If you are in the market for a vehicle, do yourself a favor and go to Helms! I did it years ago and haven't given it a second thought since! Go see Mikey for sales, Carmine for service and tell them Pete the Greek sent you! See you down the road... More

Recommend this dealership By far the professionalism and knowledge of helms bros. surpasses all and any expectations. They work with you and offer great deals into your dream c By far the professionalism and knowledge of helms bros. surpasses all and any expectations. They work with you and offer great deals into your dream car. I loved the experience, kindness and how on top of everything Jeffrey Stampler is. Will definitely being doing more business with him in the future and will be returning to only helms bros. More

What you would want to expect from a Mercedes Dealer What you would want to expect and what you get are often two disappointing things. Especially when it comes to service during the purchasing process What you would want to expect and what you get are often two disappointing things. Especially when it comes to service during the purchasing process of a new car. I am very delighted to report that my car buying experience at Helms Brothers exceeded expectation. Andrea Kass was my sales partner and she made the process very easy. She worked with me over phone and email for the entire process so I could stay focused at work and home. I decided to pick the car up in person or else she was ready and willing to deliver it to me personally wherever I was. I'm glad I did go int to pick up the car because the show room experience was just as excellent as Andrea herself. The showroom can be described as clean, well designed, comfortable, filled with smiling faces, and a no pressure environment. I felt very welcomed and comfortable. In comparison, I did go to two other dealers who had similarly nice showrooms but lacked the sense of togetherness that I got from Helms. Another reason why I went with Helms was because of their service department reputation. I would highly suggest considering Helms for the purchase or service of your Mercedes no matter where you live - they seem to find a way to make distance neither an inconvenience or a customer service level factor. Nice job Andrea and Helms..Nice job. More

Pleasant Experience Mr. Martin was professional, patient and answered my multiple inquiries. He made purchasing my car simple and was the first sales representative that Mr. Martin was professional, patient and answered my multiple inquiries. He made purchasing my car simple and was the first sales representative that showed me how to use all the devices in my car. More

Very professional excellent service Marlon provided excellent sales service. He helped us find the vehicle and the options that we wanted right away. He was very professional and made su Marlon provided excellent sales service. He helped us find the vehicle and the options that we wanted right away. He was very professional and made sure we were completely satisfied. We recommend him and helms bros Mercedes to all of those looking to buy or lease a Mercedes Benz. More

What an excellent experience....HASSLE FREE...SMOOTH...QUICK I usually don't write reviews for anything but dealing with Michael Altamura and his management team yesterday was an awesome experience. I had to wri I usually don't write reviews for anything but dealing with Michael Altamura and his management team yesterday was an awesome experience. I had to write this review. Mike and I were able to finalize the car I needed over the phone/email as it was being custom ordered a month ago. I didn't have to go to the dealership at all. I picked it up yesterday and it met all the specifications as discussed. Unlike other dealerships Helms Bros is a no pressure environment and they don't force you to add services/products if you don't want to. The manager Greg did diligently go over it to ensure I was aware of the benefits. I was in and out of the dealership very quickly and it was my first visit during this entire experience buying the car. I even turned in my existing leased MB to them and they took care of everything very smoothly while I waited for my new vehicle. 10 out of 10 to this dealership and their staff for excellent service. This will be my go to dealership in the future. More

Best car buying experience ! Friendly staff, attentive, careful ! Made an amazing deal on a car , worked with me from the moment I walked in to signing the papers to showing me my Friendly staff, attentive, careful ! Made an amazing deal on a car , worked with me from the moment I walked in to signing the papers to showing me my car . Went above and beyond to make me and my father comfortable and stress free and even hooked us up with free gifts! Will definitely be bringing our business there ! Arthur was incredible and answered all of my questions carefully ! More

My first Mercedes Benz - wonderful experience at Helms Bros. I was driving a BMW X3 but not too happy with it. I walked in Helms Bros. & met Jason as recommended by my friend. I asked for a similar size 4x4 SUV I was driving a BMW X3 but not too happy with it. I walked in Helms Bros. & met Jason as recommended by my friend. I asked for a similar size 4x4 SUV since I am tiny. He recommended GLA & GLK. Jason is very polite, friendly, professional, patient & knowledgeable about all Mercedes models. I went back next day with my husband to test drive. He cleaned up the snow & offered us a test drive on GLA, GLK & C300. I had chosen the loaded GLK350 & picked up 2 days later. Jason was so patient to teach us how to use our first Mercedes. It was great pleasure to have Jason to assist us. We had wonderful experience with Jason at Helms Bros. Driving my new GLK350 I feel so blissful, happy & full of self-confident. Thank you Jason, thank you Helms Bros! From Maria Poon. More

Great people to do business with, will be returning soon. One of the best dealers I've ever been to. The staff is very friendly and you're treated like family. The sales associates don't force you, or harass One of the best dealers I've ever been to. The staff is very friendly and you're treated like family. The sales associates don't force you, or harass you into purchasing. More