Helms Bros., Inc.

Great experience From the moment I walked in I felt welcomed and they greeted me with a warm smile. I'm in the field of customer service for a Fortune 500 company and From the moment I walked in I felt welcomed and they greeted me with a warm smile. I'm in the field of customer service for a Fortune 500 company and we protect our brand. Helms Brother will continue to be successful and will continue to win customers with the exceptional customer service. More

Professional/Knowledgable Wilhelm, Frank was extremley articulate, professional,well orginized, he had extensive knowledge of the Mercedes-Benz fleet. There was a sense of simp Wilhelm, Frank was extremley articulate, professional,well orginized, he had extensive knowledge of the Mercedes-Benz fleet. There was a sense of simplicity, no pressure sales pitch! He actually came in on his day off to assist me purchase my 2010 certified Mercedes-Benz C300. The transition was by far the smoothest i ever encountered in my years of car purchases. GREAT JOB! More

AMAZING EXPERIENCE! I honestly walked into Hemls Bros with a negative attitude about all dealerships because of my recent terrible experiences with Beiner Audi and Star N I honestly walked into Hemls Bros with a negative attitude about all dealerships because of my recent terrible experiences with Beiner Audi and Star Nissan. Boy was I pleasantly surprised! I walked in and was greeted within seconds by Evelyn Chin whom with no hesitation offered to let me test drive the CLA I had been interested in. She did not inquire about my financial situation prior to letting me do so and made no judgments based on my age. She was highly knowledgeable, walked me through everything there was to know about the car and soon enough I was on the road! To my surprise the CLA was not for me and I was not even interested in the C300 until she made such a good case for it that I had to check it out. Needless to say I drove out of the lot a few days later in a brand new c300 and I am extremely happy. The process from beginning to end was enjoyable, exciting, transparent, and efficient and it was all because of Ms. Chin. She was personable and never tried to force me into making any purchases. In fact she encouraged me to think about it, which no dealer has ever done! I feel good about this purchase and that is the most important thing. I will definitely be recommending this dealership to friends and family as long as Ms. Chin continues to be a part of the Helms Bros. team! Thanks so much!! More

6th Car from Helms Bros. Just turned in a 2010 GL350 Bluetech and picked up a 2014 GL350 Bluetech. This is my second GL350 and the 6th car that I leased or purchased from Helm Just turned in a 2010 GL350 Bluetech and picked up a 2014 GL350 Bluetech. This is my second GL350 and the 6th car that I leased or purchased from Helms Bros. All the paperwork was ready and i was done and in my new car in less than an hour. The dealership and service center are always well organized and immaculate. If you are in the market for a Mercedes I highly recommend my salesman Marlon and Helms Bros. More

People Make the difference I recently purchased my second ML 350 Blue TEC from Helms Bros. Unlike my previous purchase this one had a couple of delivery issues. I have to say in I recently purchased my second ML 350 Blue TEC from Helms Bros. Unlike my previous purchase this one had a couple of delivery issues. I have to say in hind sight I am glade that this happened for it gave me a chance to see just how well this team managed by Jennifer Lang came together correcting these issues way beyond my expectations. Michael Nekava is one of the most knowledgeable no BS sales associates I have had the pleasure of working with. Michael as in my first purchase made the process a pleasure keeping me informed throughout from date of building to date of delivery. When issues arise it is the truly exceptional companies the stand out. I highly recommend Helms Bros and Michael Nekava. More

Dodge Challenger SRT8 Recently my wife and I had the pleasure of dealing with the people of Helms Bros. on the purchase of a Challenger SRT8 I had found thru an internet se Recently my wife and I had the pleasure of dealing with the people of Helms Bros. on the purchase of a Challenger SRT8 I had found thru an internet search. From the initial contact with Andrea on the car, to negotiations with John and pickup of the car at the dealership with Peter, it could not have been a more pleasurable experience. Andrea first determined my interest in the car and John and I arrived at a sale price in very short order. John provided pictures of the car amongst the Mercedes on the show room floor and Andrea followed thru with all the paperwork necessary to have with us when we picked up the car. She also handled contact with our insurance company to get that in place. When we arrived at the dealership, Peter met us and showed us the car, which was clean and detailed, ready to go with a full tank of gas. (Professional touch as we had recently purchased an expensive Durango for my wife and the dealer had sent us on our way with half a tank). Peter completed all of the turn over documents with us, brought the car around front and made sure we had good directions for our return trip home, as well as a Helms gift package. Later that night, I received a call from John and Peter to ensure we had made it home with no problems, and that we were happy with our purchase. During this week, I received a followup call from a young lady to confirm everything was fine. All in all this was just a great car purchase from a professional, friendly dealership. we would not hesitate to recommend them to anyone. Ron & Cindy Hax, CT More

great service The service was great Brian Kearns was very professional and courteous. I would recommend the helms bros service center to every one. right when i got The service was great Brian Kearns was very professional and courteous. I would recommend the helms bros service center to every one. right when i got there and pulled up every body was nice and very helpful. I picked up my car today and I got great service all I can say is keep doing what you are doing because your doing great at it. More

excellent service Great service from Marlon,Ricardo and Daniel .always easy to reach, my wife had chosen a different color and interior and then decided to change it an Great service from Marlon,Ricardo and Daniel .always easy to reach, my wife had chosen a different color and interior and then decided to change it and there was no problem.very friendly and helpful . More

Sales Consultant Michael Nekava is the most knowledgeable sales person that I have ever met since leasing. I highly recommend him to all my friends! He's the best! Michael Nekava is the most knowledgeable sales person that I have ever met since leasing. I highly recommend him to all my friends! He's the best! More

Amazing customer service We started pricing around for a glk350 and when I ended up meeting Michael , I needed to look no further. His attention to my needs and how he went ab We started pricing around for a glk350 and when I ended up meeting Michael , I needed to look no further. His attention to my needs and how he went above and beyond to beat the competition prices was all I needed to stop searching. Great attitude , super friendly and came in on a Sunday for us to sign and drive! Can't beat that More