Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Helms Bros., Inc.
Bayside, NY
2,303 Reviews
Helms Bros., Inc. - Sales
208-24 Northern Blvd., Bayside, NY 11361
Helms Bros., Inc. - Service
171-10 Station Rd., Flushing, NY 11358
Helms Bros. was founded in 1934 with the idea that, no matter who you are, you deserve to be treated by a luxury car retailer with gratitude, not attitude. While many fads have come and gone, that unique dedication to client satisfaction has lived on at Helms for over six decades. The reason for our longevity? Simple, at Helms Bros. our people make the difference.
Our showroom is conveniently located one block east of the Clearview Expressway on Northern Blvd in Bayside, NY. Our service and parts department is located right off of Utopia Parkway in Flushing, just five minutes away from our Showroom.
We invite you to experience the friendly sales approach and unmatched service and amenities that has kept Helms' clients coming back generation after generation! We look forward to seeing you in our Dealership.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,303 reviews
March 27, 2014
Top-Notch Service The entire experience was top-notch from the ease of making the appointment to the outstanding customer service to the repair, explanation and picking The entire experience was top-notch from the ease of making the appointment to the outstanding customer service to the repair, explanation and picking up the car; with the added bonus of a car wash, comfortable waiting room, and drinks/snacks. I have had several luxury cars - BMW, Lexus, Volvo, and Audi and the experience at Helms Bros Mercedes far exceeded all others. Thank you, Ed Lanigan More
by elanigan
Employees Worked With
Brian Kearns
March 27, 2014
Marlon has a professional and friendly manner and made the experience of trading in our 2010 GLK and purchasing a new GLK a positive experience. Marlon made sure all our concerns were met and took care o the experience of trading in our 2010 GLK and purchasing a new GLK a positive experience. Marlon made sure all our concerns were met and took care of us promptly and efficiently. It was the easiest and most efficient car purchase ever. This is my third Mercedes from Helms and I highly recommend the dealership and their staff. More
by Sueanneking
Employees Worked With
Marlon Matamoras
March 21, 2014
Audley is a great salesperson. He assisted us with all of our needs and we drove away with the car that is perfect for us. We appreciate his service and we are satisfied customers. Thank you so very muc of our needs and we drove away with the car that is perfect for us. We appreciate his service and we are satisfied customers. Thank you so very much. More
by meubanks
March 08, 2014
My husband and I went to helms to get ideas about my next car. Thanks to Mark"s phenomenal customer service and patience we ended up purchasing a car for me and trading in my husband's car…all within 3 days car. Thanks to Mark"s phenomenal customer service and patience we ended up purchasing a car for me and trading in my husband's car…all within 3 days. Super excited!! :) More
by 619marilyn
Employees Worked With
Mark Ma
March 07, 2014
Excellent car buying experience. Maurice and John took care of everything for me - all I had to do was pick up the car and I was on my way. Will recommend to other. Great job guys! care of everything for me - all I had to do was pick up the car and I was on my way. Will recommend to other. Great job guys! More
by jaymenab
Employees Worked With
Maurice Martin
March 01, 2014
Evelyn is the best! Absolutely great working with her on getting my new car. Always available and always willing to help with anything, I was hesitant about returning to helms bros. because of a bad experie getting my new car. Always available and always willing to help with anything, I was hesitant about returning to helms bros. because of a bad experience but she changed the way I felt about the place. Definitely will be doing all my future purchases with her. Best sales consultant in that place!! Make sure you go to her when you need to purchase a car from helms bros, she will definitely take care of you. More
by Jason3316
February 23, 2014
1) excellent service 2) very nice show room 3) all 1) excellent service 2) very nice show room 3) all employees are very kind 4) i'm 100% satisfied with everything 5) good prices 6) they advice th 1) excellent service 2) very nice show room 3) all employees are very kind 4) i'm 100% satisfied with everything 5) good prices 6) they advice the best options More
by vitalyli81
February 19, 2014
Audley Bullock was our salesman, he walked us thru picking the best vehicle for our needs. He took his time explaining every aspect of the vehicle and address and honor our concerns when we decided on picking the best vehicle for our needs. He took his time explaining every aspect of the vehicle and address and honor our concerns when we decided on a cpo. Audley is a asset to your company. I can honestly say that we would recommend Helms Bros and Audley when looking to purchase a MB. Audley and the rest of your staff made us feel like part of the MB family, Thank you to all that were involved in our purchase of our MB. More
by devitoromanello
February 15, 2014
Dealing with Mike Altamura was outstanding. Mike was upfront and honest. He returned all calls and emails. Anytime I needed to chat he was there. On delivery date he was prompt and even my kids thoug upfront and honest. He returned all calls and emails. Anytime I needed to chat he was there. On delivery date he was prompt and even my kids thought he was cool. Thanks again. More
by rdrozd
Employees Worked With
February 05, 2014
I first arrived at Helms Bros because it was the closest Mercedes dealer in my area. Honestly I didn’t expect much at first but Helms Bros exceeded my expectations because of my salesman Wilhelm. He’s the o Mercedes dealer in my area. Honestly I didn’t expect much at first but Helms Bros exceeded my expectations because of my salesman Wilhelm. He’s the one you want when you come here. Wilhelm provided me with outstanding, professional service and I was satisfied by the great service. I definitely look forward to another Mercedes deal with Wilhelm at Helms Bros in the future! More
by wonny
Employees Worked With
Wilhem Frank
