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Helms Motor Company

4.0

7 Lifetime Reviews

694 East Church St, Lexington, Tennessee 38351 Directions
Call (731) 968-2012

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7 Reviews of Helms Motor Company

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October 11, 2018

"Love this place! "

- Brilynn

Helms is by far the best place to deal with any kind of car issues or purchases!! The service department is by far the best of any dealership I’ve ever been to. They truly care about you and make sure that your car is running right at all time. They always go above and beyond to make my time there wonderful. I will never take my car anywhere else.

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Recommend Dealer
Yes
Employees Worked With
Todd
October 11, 2018

"Outstanding"

- Wallace Family

The service department is top notch. They always go above and beyond to make sure that you are taken care of in a timely manner. The whole dealership is wonderful. I would highly recommend them to anyone. My whole family loves dealing with them.

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Recommend Dealer
Yes
Employees Worked With
Todd Beecham
March 13, 2018

"Mark Stanfill"

- Mark Stanfill

I helped my father purchase a demo. Jamie was very helpful and went beyond the call of duty in helping us with this purchase. Steve the owner also stopped in to say hello. I recommend this dealership to anyone. Mark Stanfill

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Recommend Dealer
Yes
Employees Worked With
Jamie Joyner
February 16, 2018

"Great Service an Good dealership to buy from!"

- Kim

Helms is the place to buy your vehicle! They have great Service an are very friendly! I traded in my used pickup for basically a new one. Jamie Joyner helped me with my purchase an got me what I wanted she answered any questions I had! I was impressed with my experience there! Thank you - Helms! Stop in at Helms next time ya buy a vehicle an ask for Jamie Joyner she will be glad to help you!

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Recommend Dealer
Yes
Employees Worked With
Jamie Joyner
February 08, 2018

"Outstanding trade and purchase experience."

- Chip

I traded in my Chevrolet Silverado for a 2015 Ford F-350. The experience from first contact through purchase was quick and efficient. I live over an hour away and worked with Jamie Joyner to work out all the details through email and phone. I drove over one morning and was out of the dealership within 45 minutes after test driving and signing. This was the easiest car transaction I've ever experienced. The owner of the dealership stopped by while I was there and shook my hand and thanked me for my business. This is the way all buying experiences should be. Jamie has called me twice since the purchase to ask how I was enjoying my truck. Thanks to Jamie and all the staff at Helms Motor Company for a great experience.

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Recommend Dealer
Yes
Employees Worked With
Jamie Joyner
December 15, 2017

"BUYER BEWARE"

- cep77

Took off work to take my wife's 2008 Chrysler 300 in for air bag recall. Requested standard maintenance/oil change. Left car over night. Received a call that the car needed new tie rod ends and new battery. Agreed to the new tie rod replacement even thought there had been no outward sign these needed to be replaced. Battery was priced at $155.00 plus additional $45.00 to install. Price seemed ridiculous (especially for the installation) Decided to shop around for battery. Cost of oil change. service and tie rod replacement in excess of $300.00. Agreed to service and tie rod ends. Took off work to pick car up the next day and once at home discovered the interior light would not function and the key fob would no longer operate the door locks. Called the dealership and was told to bring car in to reprogram fob. One fob was at my home in Waverly (approx 60 miles away). Requested they replace the 2nd fob and allow me to mail the fob from my Waverly home. Was told fobs cost $200.00 and that would not work for the dealer (found replacement fobs online for $50.00). I explained I was again having taking time off of work to bring the car in to get repairs done for their mistake and the service manager and then Dealership Owner says they ere sorry but I would need to settle for one fob or drive to my Waverly home and bring in both fobs. I plan to drive to pickup the second fob have the reprogramming done and never ever grace the doors of that dealership again.. BUYER BEWARE

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Recommend Dealer
No
Employees Worked With
Service Manage and Dealership Owner
December 13, 2017

"Unhappy with Service"

- unhappy helms customer

I had my 2011 Dodge Ram 1500 towed to Helms in a no start condition. Ambient outside temp seemed to be a contributing factor. Helms service dept. kept vehicle overnight. Charged me premium dealer service labor rates to tell me they didn't know what was wrong and returned the truck to me. I have the same problem now and will have to find a qualified service dept. in Jackson for repairs. I assume Helms service dept. can change tires and oil. Maybe do a few easy things like tune ups and scheduled maintenance , but I wouldn't recommend bringing your vehicle here if you have a sophisticated problem. They wont know how to fix it! When I complained to service Mgr., he told me to have a nice day and just walked away.......I was stunned!

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Recommend Dealer
No
Employees Worked With
Service Mgr
1
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