Hemborg Ford - Service Center

Very satisfied Hemborg Ford has consistently preformed quality service with a honest service advisers. In the past I experienced a questionable situation which I was Hemborg Ford has consistently preformed quality service with a honest service advisers. In the past I experienced a questionable situation which I was not pleased. I questioned the situation and stated what I expected. The service manger stepped up and did what I felt was correct. I highly recommend Hemborg and always return because when I experience a questionable situation, Hemborg stood up and made the customer happy. More

Excellent service Friendly and professional service. Felt comfortable and was not talked into more than what I came for. I won't do business with dealerships that give Friendly and professional service. Felt comfortable and was not talked into more than what I came for. I won't do business with dealerships that give me the run around and not honest. Thanks for having honest employees Hemborg. More

Service Manager is very attentive and helpful Jorge Chavez Great service. Clean area. Knowledgeable advisor and service manager. Space is limited but a work station for those waiting for there vehicle can work Great service. Clean area. Knowledgeable advisor and service manager. Space is limited but a work station for those waiting for there vehicle can work from with 110 ports/ USB ports for charging. More

Great service Got really great service at Hemborg ford Pat helped me with my car she was a big help with my new car the window would not stay up would go back down Got really great service at Hemborg ford Pat helped me with my car she was a big help with my new car the window would not stay up would go back down by it self they fix my problem right a way and I was on my way fast and easy thanks for the great service keep up the great work More

Very poor sales and service Purchased new C-Max Energi jan 6, 2017, Dealer or service will not honor promises, Sync still not functioning after 2 visits. Pushed thru initial "tra Purchased new C-Max Energi jan 6, 2017, Dealer or service will not honor promises, Sync still not functioning after 2 visits. Pushed thru initial "training on vehicle" when we went back to get full overview and proper sync operation, salesman could not get sync to function and his exact words were "I have been lying to alot of people" I am beyond upset and frustrated with this company, Sales stated numerous times "Vehicle will tell you where there is a charging station" well, there is no navigation on this $39,000 vehicle, which is odd because owner.ford.com says it has it. Sales Manager Brian is the most incompetent person i have ever meet, we went to talk about these issues and did not take any notes and nothing was fixed during 1st service visit, including the damaged fuel door the sales person did while trying to open it up (pried it open, there is a switch inside) Paint damage still not fixed, they are sending me touch up paint so i can do it myself. Robert in service tried to help, but nothing is fixed. I would be happy if they just repaired paint and installed navigation like was promised. More

If you value your car, GO ELSEWHERE. Granted my car is old, but my AC/Heater worked for 20 years - bought the car new and NEVER had an issue ever - yet AMAZINGLY when I got my car back, i Granted my car is old, but my AC/Heater worked for 20 years - bought the car new and NEVER had an issue ever - yet AMAZINGLY when I got my car back, it no longer worked. Coincidence? Yea, well it just so happened that they were checking out a blinking airbag light and broken odometer that I made the mistake of asking them to look at. So CLEARLY they were in the general area doing their "diagnosis" - RIGHT? And to add insult to injury, they charged me a DIAGNOSIS FEE even though they knowingly had NO PARTS for either item! And what exactly were they diagnosing? I asked them to fix both because they WEREN'T WORKING. No joke. Oh, and they cracked my dash for good measure. When I asked the "advisor" Matt about this when dropping off my car a 2ND TIME for them to fix the AC/Heater that they broke, he just shrugged his shoulders and did his best to ignore thing - just pounding away on his computer as if he was hot the trail for a cure for cancer. I mean, I could tell what the outcome was going to be before anything was even done. Matt couldn't even be bothered to call me to tell me that my car was ready after telling me that the "TECH" denied he did anything to break my AC/Heater or crack my dash - which was a real shock. Matt said "he thought he called me". Don't worry Matt, I waited an extra day for you to take your well-deserved day so I could call YOU after your triumphant return. Folks - this service department is a complete and utter CLOWN SHOW. And whoever writes those sympathetic replies to any angry comments here... SAVE IT. If you or anyone really gave a rip, you'd address any and all issues while the customer was ON SITE and not after you read how angry that are and how they got the shaft and are now making an effort to WARN OTHERS. Again, save it... More

Great service Excellent. José always tries to get my car done in a timely manner. Always friendly. The place is clean, workers are friendly. Even the shuttle dr Excellent. José always tries to get my car done in a timely manner. Always friendly. The place is clean, workers are friendly. Even the shuttle drivers are great. I've never had a problem with the service department. More

It's just your money they're interested in Came in for service and to have driver's seat controls checked as it would not adjust to desired positions. I was told the whole motor needed to be ch Came in for service and to have driver's seat controls checked as it would not adjust to desired positions. I was told the whole motor needed to be changed which would cost $700 in parts. I asked to just fix it to one position as I wasn't prepared to spend that kind of money. Soon as I got home seat went back to the farthest position and wouldn't move. Went back to Hemborg. Service rep said he needed to charge me again to reposition seat or change the motor. I said I wasn't willing to pay as I already did and demanded they reposition seat for me within hearing of other customers. They did change it but this time seat was all the way forward. I went away with my blood pressure up to the roof. I went to A+Nissan, a shop in Corona. Guy checked fuses and wiring. After 20 minutes it was fixed. It was a bad connection. Guy charged me $20. More

I visited the Hemborg Ford Parts Depatrment this past Thrusday. It was without a doubt, THE BEST experience I have had over the past two months since working on my 2006 F-150. I have been to five South Thrusday. It was without a doubt, THE BEST experience I have had over the past two months since working on my 2006 F-150. I have been to five Southern California dealerships. Four in Orange County. The parts staff has two reps at the counter! The others had one rep and seemed to be more interested in over selling me products I did not need or were interested in directiing me to the service departmet. I am capable of doing the work myself. The Hemborg Ford reps were friendly and knowlegable. They listenend to my questions and as a result I purchased only the parts I needed. This corrected my problems with my truck! No pressure, just people interested in helping me! In the future, I will go to HEMBORG FORD IN NORCO and drive an extra 35 miles. Joe (Trabuco Canyon, CA). More