Robert Quintero

Service appointment. I took my truck in for an oil change and my fan for my air conditioning/Heater was making a weird noise. They told me they did not need to tear out t I took my truck in for an oil change and my fan for my air conditioning/Heater was making a weird noise. They told me they did not need to tear out the dash to look into that. Told me it should be ready if they did not find anything big the next day. The next day I get told the fan assembly needs to be replaced, and they have to tear out the dash to replace it. So I say while your in there might as well replace the sensor that changes it from Air to heat as it was stuck in the Air selection and I could not get any heat for the truck. I was told the price of 2100.00 and it would be ready by Friday or Monday at the latest. I then hear nothing from the service person. I call late Friday and get no return call at all. I then call on Monday just to be told now they found that the control computer for the air and heat is now bad and its going to cost an additional 900 dollars. Also they have to order from back east and it will take a week longer to get it. I blow up on them saying this is unacceptable and they need to rush the part which they do and tell me it will be ready no later than Wednesday. Again no call by late Wednesday. Thursday I call the manager again and get told they just received the part that morning and it was being installed at that time and would be ready by end of day. Finally I get the call that it is ready and that they have given me a whopping 150 dollar discount for all their lack of attention and delays that they have caused. Mind you it is now a 3100.00 bill so 150.00 dont even cover the tax. I have been a loyal customer for almost 30 years and this is how this so called family owned business treated me. I advise all customers to find a real mechanic that can keep their promises and not run the bill up on you unlike this disrespectful company. I am selecting 1 star because I have no option for nothing or lower. Horrible experience. More

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Brought my car in because I was having issues with my brake like staying on while driving as well as when parked and vehicles off. Paid for a diagnostic and the outcome was that I needed to get a new bra brake like staying on while driving as well as when parked and vehicles off. Paid for a diagnostic and the outcome was that I needed to get a new brake switch. They did the work and paid almost $300 for diagnostic and service. I picked up the vehicle got home parked in the driveway. It continues to have the same issues. Called Robert brought the vehicle right back in. They kept it for two more days then they told me that a brake flush would fix the issues. I declined the service. Of course I did not feel that doing a brake flush is going to fix the issues with my brake light staying on. I asked them in Goodwill to take the money that I had already paid and put it towards the flush since they had misdiagnosed my car in the first place they were not willing to work with us and said there was nothing they can do. So then I picked up my car and brought it home and now the dash is lighting up with hillside assist and a yellow wrench which it was not doing that before I brought my car to get serviced. I feel that I got my car back in worse condition than when I took it in. I was very unhappy with the service. I asked for receipt print out from when I took it back in May and they said they could not print past receipts. I have never heard of this. I feel, I should get my money back for a misdiagnosis when I’m still having the same issue I have since had to go and get a second opinion at another Ford dealer. More

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I’ve purchased ford trucks and explorers from Hemborg ford for 25 years. Nobody likes to have their car in service and no different. I’ve had my trucks and explorers serviced and Hemborg a few times. All ford for 25 years. Nobody likes to have their car in service and no different. I’ve had my trucks and explorers serviced and Hemborg a few times. All service was performed with professionalism and done to my satisfaction. Robert has been involved in all of these times and I’ve seen him as understanding and thorough. Has to be as he’s been there forever. Thanks Robert. More

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Terrible bought a used 2021 ford explorer with 64000 miles in July of 2024. Since them my car has been in the service department longer than I've had the vehicle at home. Multiple service repairs drives miles in July of 2024. Since them my car has been in the service department longer than I've had the vehicle at home. Multiple service repairs driveshaft replacement, differential replacement and now the 4th time a transfer case that's costing 2500 dollars. From my service advisor jose all the way to the supervisor Robert have been lack of communication and 0 customer service. Sometimes a week would go by before I received a call back from Robert or Jose. With this 4th time being told " you should be happy with these repairs" to " well you did by a used car" so I'm guessing the sales guys and the service guys are incahoots one sells bad cars the other takes us for a ride with repairs. No accountability tried talking to used car sales manager still waiting for a call back going on 5 days. More

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Service dept. manager Robert is not very customer service oriented and is very inconsiderate. He refused to service my vehicle and was very rude. My vehicle had manager Robert is not very customer service oriented and is very inconsiderate. He refused to service my vehicle and was very rude. My vehicle had recalls after recalls since day of purchase. Not once did they try to accommodate me in trying to get me into something different. Rudy in sales, however, was always trying to do his best to help out and accommodate us. But the sales managers were never willing to negotiate a deal. We went elsewhere and got into a much better and beautiful vehicle and had excellent service. Never will I recommend Hemborg to anyone. Don't waste your time going there. More

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Thank you Tor, Robert and Gus for all your help and wisdom on making my visit easy. We have always trusted and recommended Hemborg Ford and always will. All employees are friendly and professional and wisdom on making my visit easy. We have always trusted and recommended Hemborg Ford and always will. All employees are friendly and professional and knowledgeable,again thank you, I feel much safer driving. More

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The service department treat and you vehicle with professionalism. Have never had a problem and recommend to family and friends. Just recently service Man Mike was very helpful professionalism. Have never had a problem and recommend to family and friends. Just recently service Man Mike was very helpful More

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Hemborg Ford is a poorly managed dealership and their technical staff is very poorly trained and extremely incompetent. If you need service on your Ford, don't go here. The staff and service managers technical staff is very poorly trained and extremely incompetent. If you need service on your Ford, don't go here. The staff and service managers don't know what they are doing. Here was my experience: I made an appointment to have my backup camera replaced (there was a recall) and to have my brakes checked. I told the service department when I made the appointment that I had a breathalyzer in my car. They said "no problem," "bring the car in." They said that they "had experience" servicing cars with breathalyzers. When I brought my car in on the day of the appointment, the tech, Portia, said they couldn't service my car because they needed new "tips" for the breathalyzer in order to service my car. Hemborg Ford should have told me this to begin with. But I took my car home and ordered the tips and made a second appointment to take the car in once the tips were received. At the second appointment, I gave Portia the tips for the breathalyzer. She called me a few hours later saying that none of the techs at Hemborg Ford could figure out how to start the car with the new tips and added that no one wanted to service my car because they were afraid of getting Covid. She asked me to pick my car up, after telling me it would be in the shop for three days. Why didn't she tell me this in the first place? I wouldn't have gone through the trouble to get the tips and return to Hemborg Ford for a second appointment. The morning following the second appointment Portia called me complaining that my car was blocking the service area and to come pick it up immediately. I then called the service manager several times to complain about the situation and he was too busy to return my call, even though my car was blocking the service entrance. I finally had to go to the dealership to retrieve my car and when I did I asked to speak to the manager in person. He finally appeared, somewhat reluctantly. When I explained that his techs never should have offered to service my car in the first place--given that they didn't know what to do with a breathalyzer--he claimed that his techs had tried to start my car with the tips but couldn't figure out how to move the car. He never mentioned that they were afraid to do so because of Covid, as Portia contended. So which was it? Incompetence or fear of Covid? Upshot: Hemborg's agreement to service my car with a breathalyzer and its ultimate failure to do so--even though they said they had experience servicing cars with breathalyzers--resulted in a $150 violation for me. Here's kicker: The service manager said he would be happy to help me with any other maintenance needs in the future. Find another repair shop if you need service on your Ford, especially if you have a breathalayzer. More

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Robert made sure my experience was efficient and professional. The best service I have had in a long time. professional. The best service I have had in a long time. More

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Mike gave us excellent customer service. He has professional communication and follow up skills. My husband and I are happy. Thank you!!! 🙂 He has professional communication and follow up skills. My husband and I are happy. Thank you!!! 🙂 More

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