Hemet Chrysler Dodge Jeep Ram

During my visit to the dealership, I was overall pleased with my experience. I was not hounded like most sales people do once you step foot onto their lot; however, I was acknowledged in a professional mann with my experience. I was not hounded like most sales people do once you step foot onto their lot; however, I was acknowledged in a professional manner. Chris was a very nice gentlemen. I felt very welcomed during my visit. I asked several questions regarding lease vs. buying and was educated throughly according to my personal driving needs. I left the dealership as I was only "window shopping at the time" and returned 2 weeks later after I was ready to purchase my (new to me) 300. Fortunately, Chris was working and assisted in my entire experience along with manager Mark. Mark is a very pleasant man and down to earth. Mark was not too pushy and made me aware of all the details. I was provided with an overall welcoming feeling regardless if I was ready to make the purchase and that is why I ultimately returned. All the other employees wore smiles and were attentive. So explore your options when car shopping and definately stop by Hemet Chrysler. I could say the possible con is that the store is somewhat small but on the flip side it is brand new and they can transfer vehicles from different dealerhips. More

I personally thought that Chris Owen (Our Salesperson at Hemet Dodge), did a WONDERFUL JOB, of treating my Wife and I with Courtesy and Respect. He is an Asset to Hemet Dodge. Where everything went Do Hemet Dodge), did a WONDERFUL JOB, of treating my Wife and I with Courtesy and Respect. He is an Asset to Hemet Dodge. Where everything went Downhill is when Ron, (the Finance Manager), came into the picture.His fast talking "I'm going to be your Friend", give with one hand and take with the other", is what shot this Deal down. My Wife and I told Ron what Monthly payment we were comfortable with. We KNOW that the Percentage on the "Work Sheet" that Ron presented to us was 6.99%. So we were FLOORED when he came back with a Monthly payment that was #125.00 MORE (a Month) than what we originally told him we were comfortable with. My Wife and I went home and ran the same numbers through the Edmonds.com loan calculator, and came up with the Monthly payment that we originally wanted. So I emailed our Salesman (Chris)asking him why the BIG difference in the Monthly Payment between Edmonds Payment Calculator and Ron their Finance Manager. He wrote back that he had talked to Ron and He sais that we were mistaken and that the loan percentage was 8.99% (and NOT 6.99%). I told Chris that he was dead wrong, and that BOTH my Wife and I saw the "Work Sheet" and it clearly said 6.99% Adding insult to injury, Ron calls me and leaves a Voice Message with statements like...... "Maybe I didn't make myself clear" , and "Maybe you misunderstood", or "Maybe I didn't explain it thoroughly". That right there, (says to me)..... YOU (the Customer) are wrong,and I'm right". Ron can go on all day about the Percentage rate, but I feel he was just padding the Sale. 2 Days later we purchased a "2011 Dodge Challenger Rally", with EVERY OPTION IMAGINABLE. In fact, they even threw in the upgraded "Mopar Leather" for FREE! I could go on and on about the options, but it would be easier to say, that it had EVERYTHING except the Buttons you can program to open your Garage Door from the Vehicle. When all was said and done, we came Home with the SAME Challenger that Hemet Dodge was going to have Transferred from Moss Bros in Moreno Valley. We ended up buying it 2 days later, directly from Moss Bros at 6.99%!!! That was a Savings of over $4K, that Ron wouldn't budge on the price. On top of that, every Dodge/Mopar option I bought that day, was at DEALER COST! I would NOT recommend Hemet Dodge to anyone, unless they get their act together. When we first went in, they told us they were a "New" Dealership that had only been open 5 Weeks. I can't see how thy could last another 5 Months, treating people the way we were treated! BUYER BEWARE!!! More