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Hempstead Ford Lincoln - Service Center
Hempstead, NY
642 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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642 Reviews of Hempstead Ford Lincoln - Service Center
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July 21, 2025
On 7. 19.25 went in for The Works Service. William was my Service Advisor. He was attentive and I was done in about an hour! 19.25 went in for The Works Service. William was my Service Advisor. He was attentive and I was done in about an hour! More
by giloi_31
Employees Worked With
William
July 19, 2025
All went well. Waited about an hour and half (needed a lot of work) and Rich the adviser was great. Have been going here for about 8 years for service on my MKZ's. Waited about an hour and half (needed a lot of work) and Rich the adviser was great. Have been going here for about 8 years for service on my MKZ's. More
by MR. C
Employees Worked With
Rich
July 12, 2025
I was at Hempstead Ford for service. I entered the showroom to look at the new vehicles. Doug entered the showroom from the parking lot complaining to someone about a driver on Franklin I entered the showroom to look at the new vehicles. Doug entered the showroom from the parking lot complaining to someone about a driver on Franklin Avenue driving slow. He then proceeded to ask me what I was doing in the showroom. To which I replied I’m looking at the new vehicles. He then very aggressively told me to leave and the showroom was not open until 9am. I entered through the door from service area which was unlocked. He kept telling me “you have to go” repeatedly and aggressively. I replied “ you should lock the door next time” , I became agitated at his aggressiveness towards me (a customer) and I replied “this is a great way to treat a customer” … he then replied by saying “you have to leave now and I’m going to get your car out of here”. He proceeded to go to the service area to try and have my car taken out of service. Unfortunately, for him, the service was already performed in the car is ready. I met him again by the service advisor area and asked him who he was to which he stated I am the owner of the dealership. I came to find out. He is only the general manager. Realizing my car was already done. He became more agitated and told me to go F myself. I was so shocked I couldn’t even believe what was happening. I then picked up my car and left however, I have contacted the dealership to try and speak to the owner. Hopefully no one else has to be treated this way by Doug completely unacceptable unprofessional. I am on my third lease with Hempstead Ford and cannot believe this is the way I was treated More
by Richard Zarrilli
Employees Worked With
June 24, 2025
Hempstead Ford Lincoln is the best dealership anyone can imagine going to. The service is outstanding. They are very knowledgeable, courteous and helpful. Karen Wanderlingh and John Lyndon are the best. The imagine going to. The service is outstanding. They are very knowledgeable, courteous and helpful. Karen Wanderlingh and John Lyndon are the best. They care about their customers and help them with their needs. They explain everything that is going on as it is happening. I would not go anywhere else. More
by litenup430
Employees Worked With
Karen Wanderlingh
May 19, 2025
Excellent service. Picked up my car from my home and dropped it off same day. Communication on the service provided was excellent. Picked up my car from my home and dropped it off same day. Communication on the service provided was excellent. More
by jgregov
May 14, 2025
John Lydon really is the best. He's efficient, honest, and he checks in on you to update you about the status of your service. I've been coming here since 2016 and he's been consis He's efficient, honest, and he checks in on you to update you about the status of your service. I've been coming here since 2016 and he's been consistently fantastic. Give him a raise before he retires. More
by Mr Smith
Employees Worked With
John
