Hempstead Ford Lincoln - Service Center

Salesman misrepresent and the service department STINKS I had purchased 3 cars from Hempstead Ford. No more. The service department has no idea what its doing. From the day I took delivery of a 2011 Esc I had purchased 3 cars from Hempstead Ford. No more. The service department has no idea what its doing. From the day I took delivery of a 2011 Escape that was supposed to be CPO (I just found out was not) was driven by a cigar smoker and it never ran right from day 1. After bringing it back at least 5 times becasue the stench was horrific, the dealership finally swapped out the entire interior (put in the wrong one for the model truck I had and wrong color). The first time I brought it in for an oil change service forgot to close the hood properly and it flew up while I was on a highway. Thankfully, I was ok, but I should have known then. After the interior debacle, I kept complaining something was off. I was complaining the truck made noises when I braked and didn't seem to be shifting properly. Service kept telling me I needed wheel alignments (3 in less than 2 years with no off roading!). One visit they told me my brakes were fine (in the high yellow) and less than a few months later (not a lot of mileage and only light local driving) I was told I needed BRAKE PADS AND ROTORS ($1200 in repairs, I paid less after raising xxxx). How does that happen when I only have it serviced by the dealer? I finally had it after I brought it in was told I needed another wheel alignment, the check engine light went on and they had to replace an $11 PVC part, but they did that under the warranty (Cost me $100 deductible) and they were supposed to fix a recall, ubt the recall STILL shows up as not being completed. Four days later I went to another dealership and traded in my 2011 Escape which I was buying and got a 2018 lease at a loss. A week later I get a call from the other dealership my truck was leaking oil and it needed transmission service (it had been serviced FOUR (4) DAYS before I traded it in! I have the receipts to prove it). With the extended warranty it would have cost me $100 to fix the truck including rebuilding the transmission becasue it was all covered. Instead I traded in my 2011 at a loss and had to put down a lot more than $100 to get into the new vehicle. BTW Service also missed a bad tie rod in my mother's Mercury Mariner and told her she too needed a wheel alignment. Another time they missed bad hoses in the brakes and can you imagine she too all of a sudden needed brakes and rotors too. Really? I have filed a complaint with Ford corporate and I am seeking legal remedies as well. STAY AWAY FROM HEMPSTEAD FORD! More

Quick / Professional / Thorough Had my first oil / filter and they did it within 90 minutes, complete with a safety inspection / report card and a complementary car wash! Just great Had my first oil / filter and they did it within 90 minutes, complete with a safety inspection / report card and a complementary car wash! Just great!! More

Excellent Customer Service and Tech Determination Dealt with Karen in Customer Service and Dennis in Service as the Tech. What patience and attention to detail! Every step of the process they were hel Dealt with Karen in Customer Service and Dennis in Service as the Tech. What patience and attention to detail! Every step of the process they were helpful and courteous. Highly recommend working with them. They were determined to get my issues resolved and did. More

Helped me out of a jam Karen was very helpful and I am very thankful for the entire Ford team. I was out of town on business and my car broke down and needed major work. I m Karen was very helpful and I am very thankful for the entire Ford team. I was out of town on business and my car broke down and needed major work. I managed to get to the dealer and they had my engine fixed in less than 3 hours. More

Awesome Karen Karen comes through for me yet again Every time the experience with her gets better and better. It is a pleasure to deal with her Karen comes through for me yet again Every time the experience with her gets better and better. It is a pleasure to deal with her More

noise in engine, new tires, antifreeze change, blend door Car was in for service to repair pressure hose, antifreeze change, new tires, oil change, blend door repair. Spoke to Karen when car was left off for Car was in for service to repair pressure hose, antifreeze change, new tires, oil change, blend door repair. Spoke to Karen when car was left off for servicing. Immediately she organized a loner vehicle until all repairs were completed. Parts had to be ordered and when received the remaining work was completed. Had the loner vehicle for 6 days which was an experience due to the size of the ford explorer. Returned the loner and I am now driving my newly serviced 10 year old Sable. More

Karen is my go to Excellent service all around but extra shout out to Karen. She understands both what my car needs and what I need to make the service process a breeze Excellent service all around but extra shout out to Karen. She understands both what my car needs and what I need to make the service process a breeze. More

Professionalism My experience at Hempstead Ford/Lincoln was one of professionalism and efficiency. I was received very quickly and my service consultant Linda was ve My experience at Hempstead Ford/Lincoln was one of professionalism and efficiency. I was received very quickly and my service consultant Linda was very helpful. More

Best Dealership This dealership has the best service personnel. They are caring and courteous and knowledgeable. They appreciate the customers and have their service This dealership has the best service personnel. They are caring and courteous and knowledgeable. They appreciate the customers and have their service taken care of as soon as possible. Karen Wunderlich has always been on top of our concerns. There is no one better. Larry More

Quality and Consistency, Hempstead Ford Lincoln Immediate in service write ups. Technical, patient, technical savvy service professionals. Karen, whom I would consider to be one of the outstanding r Immediate in service write ups. Technical, patient, technical savvy service professionals. Karen, whom I would consider to be one of the outstanding representatives of this iconic dealership, takes the time and makes the effort to resolve customer, any concerns or questions I have had. With the overwhelming brand choices; the most critical to be considered is by far the dealership and its entire staff representing the best departments any dealership could ask for. “Hempstead Ford Lincoln” has all the stars in place that represent dealership quality and consistency. More