Hempstead Ford Lincoln - Service Center

Consisten Excellent Service with the Service Department On the way home from work I noticed that a whining noise coming from the transmission had gotten significantly worse. I brought the car into the serv On the way home from work I noticed that a whining noise coming from the transmission had gotten significantly worse. I brought the car into the service center at about 11am without an appointment. The Service rep that was in at the time Karen, immediately took me in an tried to assist me. Overhearing the conversation Karen and I were having about the car, another service Rep, Charlie offered and went for a ride with me to determine how critical the noise was. Although he could not pinpoint the exact problem, he showed concern and recommended that I make arrangements to have the car left at the dealer to get looked at. Karen immediately went inside to work out getting me a loaner car. I was on my way home with the loaner car within an hour from when I arrived. I very much appreciated the concern and attentiveness that I received from both of the representatives, especially given that I did not have an appointment. I have purchased two car from this dealership and have used the service department for all of the maintenance on the cars for over 5 years. I would not go anywhere else due to the terrific service I get from the service department, More

Making things right I leased my 2017 for Explorer in Oct of 2017 and I am very happy with the vehicle. if it wasn't for Doug Curtis and Karen Wunderlich I would never hav I leased my 2017 for Explorer in Oct of 2017 and I am very happy with the vehicle. if it wasn't for Doug Curtis and Karen Wunderlich I would never have wanted to go back to this dealership again. I hit a few road blocks with a few other employees with phone calls, call backs, follow ups with my paper work but, Doug Curtis was able to expedite what I needed once he knew about the situation. Thank you Doug for Making Things Right! When I dropped my vehicle off last Thursday to be repaired, I met Karen and I was reassured she would take care of everything and there would be different outcomes. So far she has kept her word and I am confident I will get my car back with out any more issues, and my future experiences will be more positive. Thank you Karen for Making Things Right!!!!!!!!!!!!!!!!!! I also want to thank Cathy who is on the meet and greet line of servie for always being so pleasant and helpful. More

MKC Service The service rep Karen did a good job of keeping me informed of the repair issues and quickly resolved a last minute issue with the technician. The service rep Karen did a good job of keeping me informed of the repair issues and quickly resolved a last minute issue with the technician. More

Service representatives We have leased two cars through this dealership and have had nothing but the absolute best experiences each time the cars needed service. Karen and Jo We have leased two cars through this dealership and have had nothing but the absolute best experiences each time the cars needed service. Karen and John, and the other two service reps, are wonderful! I highly recommend this dealership!! More

I love the service and the entire staff Juan Toro is fantastic. I have been a customer at Hempstead Ford Lincoln for 5 months and service is top quality. My Lincoln MKC is given excellent Juan Toro is fantastic. I have been a customer at Hempstead Ford Lincoln for 5 months and service is top quality. My Lincoln MKC is given excellent service by Juan. I can’t thank Juan and the entire staff enough for excellent customer service. Thank you Juan. More

Responsive Service Team The service rep Karen took me in without an appointment. My engine light came on the day before and I needed my expedition for work. She asked one of The service rep Karen took me in without an appointment. My engine light came on the day before and I needed my expedition for work. She asked one of the mechanics to run a diagnostic and it turned out to be a false light. I was out of there in 20 minutes and out to work. Thank you for great service. More

Over Deliver in Customer Care Thank You Charlie, Karen and Mr. Carter for your great customer care. I had a funeral to attend and I brought my car in you immediately took care of m Thank You Charlie, Karen and Mr. Carter for your great customer care. I had a funeral to attend and I brought my car in you immediately took care of me, while I waited, Mr. Carter who sold me my car kept us focused on world events lol. Great Experience! More

Good service I made an appointment in advance, then drove my car there and waited. Everything was done as expected. And car washing was complimentary. The whole pr I made an appointment in advance, then drove my car there and waited. Everything was done as expected. And car washing was complimentary. The whole process is smooth and friendly. More

Thanks to Karen and Maria Thank you Karen In the Service dept and Maria, the service manager, for fixing my Explorer quickly and painlessly. Everything was going wrong — the p Thank you Karen In the Service dept and Maria, the service manager, for fixing my Explorer quickly and painlessly. Everything was going wrong — the power steering the battery light, and the check engine light. They got me a loaner and quickly figured out and replaced my serpentine belt. I’m back in my Explorer a day and a half later and it’s all better. Thank you!!!! More