Hempstead Ford Lincoln - Service Center

the worse service center ever If I had to rate that service center on a scale of 1-10 I would give it a -10 that's how bad it is. I am in the process of going to go back to the p If I had to rate that service center on a scale of 1-10 I would give it a -10 that's how bad it is. I am in the process of going to go back to the previous dlr which is where I bought my last 2010 MKX brand new. It was 6 yrs old and never needed service like the way I have been back and forth to yours.....5 times in 5 months and I live 40 mins away.!!! I Will also address the fact that I....the customer ...is responsible to replace them gas in the loaner cars before it is returned....really??? I don't see the dlrshp paying for my gas running back and forth repeatedly for the same thing before it gets fixed.... Round trip 34 miles I also plan to get in contact with the district manager for the Hempstead dlrships. Regards Renee Prince More

Thank you Charles Durante Arrived at dealership 10:30 a.m. without an appointment for my vehicles inspection which will expire in 3 days, and a needed oil change. Today was the Arrived at dealership 10:30 a.m. without an appointment for my vehicles inspection which will expire in 3 days, and a needed oil change. Today was the only day I can take off from work to have this done. Charlie had no problem fitting my 2014 Navigator in his already busy day. Also had rear brakes and rotors done at great a price. Oil change done at no charge as per Lincoln maintenance. Inspection and car wash was free as always at Hempstead Lincoln. My 2014 Navigator was ready at 12:45 p.m. Thanks Charlie! More

Great service reps John , Karen & Charlie are the most professional service personnel I've had the pleasure to deal with. They are competent, caring ,knowing and follow John , Karen & Charlie are the most professional service personnel I've had the pleasure to deal with. They are competent, caring ,knowing and follow up pn all services. Nothing is oversold. & they work with on every aspect of maintaining a brat working vehicle. Kudos to the entire staff, including Rob, the manager. Ron More

Great Experence with Karen in Service Department Brought my Fusion Energi in for service. Greeted by Service writer Karen W. Had me written up and out the door (Courtesy ride) in less than 15 minutes Brought my Fusion Energi in for service. Greeted by Service writer Karen W. Had me written up and out the door (Courtesy ride) in less than 15 minutes. Car was ready by 11:30am. Oil,Filter,Tire Rotation, NYS Inspection and complete Butler Service cleaning. More

Great Service "Thank you Karen Wunderlich" Great service very knowledgeable about vehicle Very efficient when checking in vehicle i would recommend this dealer "Thank you Karen Wunderlich" Great service very knowledgeable about vehicle Very efficient when checking in vehicle i would recommend this dealer for service as well as sales More

Thank you Karen Wunderlich Just realized today my inspection is about to expire. Called Karen Wunderlich and she said no problem and with no appointment told me to bring my MKX Just realized today my inspection is about to expire. Called Karen Wunderlich and she said no problem and with no appointment told me to bring my MKX in. Got to Hempstead Lincoln Service at 8:40 a.m., Karen took care of the rest. I was driving my MKX at 9:15 a.m. Free car wash and free inspection, always at Hempstead Lincoln. Thank you Karen! More

MAINTENANCE I WOULD NOT TAKE MY VEHICLE ANYWHERE ELSE FOR SERVICE !!! THE BEST DEALER AROUND !!! THEY KEEP MY VEHICLE RUNNING GREAT!!! ALWAYS MAKING ME FEEL LIK I WOULD NOT TAKE MY VEHICLE ANYWHERE ELSE FOR SERVICE !!! THE BEST DEALER AROUND !!! THEY KEEP MY VEHICLE RUNNING GREAT!!! ALWAYS MAKING ME FEEL LIKE I"M A FAMILY MEMBER !!! More

Excellent experience My experience was amazing my second time using this service and I have absolutely no complaints the staff is very friendly and informative pricing is My experience was amazing my second time using this service and I have absolutely no complaints the staff is very friendly and informative pricing is very reasonable I will be in the market to purchase a new car soon and I know I will not be going anywhere else More

My truck repair The people at Hempstead Ford went above and beyond to fix my car and made sure I had a car to drive. I want to give special credit to Johnathan Bennet The people at Hempstead Ford went above and beyond to fix my car and made sure I had a car to drive. I want to give special credit to Johnathan Bennett. He made me a priority and I'm forever greatful for the wonderful service that was provided. Thank you More

Great treatment from Drop-off to pickup! The lady at the checkin desk is always a pleasure to deal with. I ask for her to make my appointments when I call for service. If I could rate her a The lady at the checkin desk is always a pleasure to deal with. I ask for her to make my appointments when I call for service. If I could rate her at her job, I would give Ms. Karen a AAA+ grade. She actually listens to my description of the problem and makes valid suggestions. The customer is treated like a real person, versus what some other dealerships offer. More