Henderson Hyundai Superstore

I arrived about 15 minutes before my appointment time and was greeted by a customer service rep right away. The required work was taken care of very quickly and my car was ready sooner than expected. was greeted by a customer service rep right away. The required work was taken care of very quickly and my car was ready sooner than expected. More

Staff friendly and helpful but took way too long to purchase a vehicle. Finance department was deceptive in selling additional services and told me they had locations in Kansas City for the oil change purchase a vehicle. Finance department was deceptive in selling additional services and told me they had locations in Kansas City for the oil change plan when Lithia dealerships has no locations in the entire state of MO. This dealership is a typical, overly pushy car sales environment. More

I took my car for regular oil change and blinker problem. Mr Bennie Pacheco provided an outstanding customer service. Mr Bennie Pacheco provided an outstanding customer service. More

Made an appointment on line and had confirmation on my phone. When I got to the dealer, they had no record of my appointment. Took over 2 hours for an oil change. phone. When I got to the dealer, they had no record of my appointment. Took over 2 hours for an oil change. More

Exceptional customer service. Hassle free and friendly staff. Knowledgeable and fast service. Best service dealership Hassle free and friendly staff. Knowledgeable and fast service. Best service dealership More

Paul was great answered all my questions and helped me feel comfortable purchasing a vehicle I had never seen or driven. Love my vehicle feel comfortable purchasing a vehicle I had never seen or driven. Love my vehicle More

Excellent servicing. I bought a used 2013 Ram, Michael was the salesperson and he went absolutely above and beyond in communication, and the entire buying process. I coul I bought a used 2013 Ram, Michael was the salesperson and he went absolutely above and beyond in communication, and the entire buying process. I could not possibly be treated any better. Someone give that young man a raise! More

Appointment was for 0700, around 0730-0735 I was checked in at the desk. I’ve been coming here since 2013-2014 when I bought my car, each time seems to be getting less organized. I don’t think it’s the staf in at the desk. I’ve been coming here since 2013-2014 when I bought my car, each time seems to be getting less organized. I don’t think it’s the staff’s fault, looked like only 3 workers were there. Heard multiple customers complain there was no organization or lines set up for the service area. More

Paul and the staff were kind and courteous but I felt deceived by the whole experience. Paul even picked me up from the airport and drove me to my hotel. Super nice and appreciated his effort. Unfortunat deceived by the whole experience. Paul even picked me up from the airport and drove me to my hotel. Super nice and appreciated his effort. Unfortunately, the vehicle had been smoked in and that was disclosed in fact that was my first question about the car, 'has this been smoked in?' Paul's response was "No this car was a demo loaner no smoking whatsoever ". The AC was on full blast before the test drive, and no smoke was detected. Same when I drove it back to AZ. Once it sat in the AZ sun it was more than obvious and I called Paul. It was even hinted that I was making this up. I offered to take it to a dealer to verify but that was refused. The bottom line is nothing has been done to remedy the situation. Also during the test drive, there were floor mats in the trunk, I assumed they would be included in the purchase. They were not included as the car was presented to me after the financing was completed. That one is mostly on me but again felt deceived. I'm very disappointed. I'm guessing owners and sales directors will do zero to resolve any of this, they got the sale and that is the most important thing, right? That is a super low bar, even for a dealer. More

Carlos was excellent, as a salesman he went above and beyond to help with my needs and concerns. beyond to help with my needs and concerns. More