Henderson Hyundai Superstore

Never a problem, Bennie always takes care of what I need. Very good service and customer contact Very good service and customer contact More

Pleasant gentleman who checks you in and sends you on your way He's a true professional your way He's a true professional More

The techs at initial point of contact were great. Very efficient and friendly. I was ignored by the customer service reps. It would have been nice to receive an acknowledgement of my presence. Maybe Very efficient and friendly. I was ignored by the customer service reps. It would have been nice to receive an acknowledgement of my presence. Maybe a we'll be with you as soon as possible. I was told the service would take about 4 hours. No offer of a ride home and pick up after service was completed. After sitting in the waiting area for over 4 hours, I flagged down the man who had checked me in. I had to ask for an update on my cars status. I miss my original customer service rep. This was a very disappointing experience. I am planning to return to the service location that took care of my old car. They are certified to do the warranty work on my car. More

Second purchase at this store. Both were very easy. I probably should have taken away one star due to problems getting the second key fab to me. I had to get to a Manager to get i Both were very easy. I probably should have taken away one star due to problems getting the second key fab to me. I had to get to a Manager to get it done. Overall my experience was good and I will return. More

Salesman was great. Financing on the other hand not so much. About to head back for the third time to sign papers for them to pay off my trade in. This seems fairly basi Financing on the other hand not so much. About to head back for the third time to sign papers for them to pay off my trade in. This seems fairly basic and unnecessary. More

Service representative was supposed to call me when he order part. He never called. I went elsewhere and got the repairs done. order part. He never called. I went elsewhere and got the repairs done. More

Very friendly personnel and extremely clean restrooms! My car was also ready when promised. Great job ! My car was also ready when promised. Great job ! More

Service advisor and service on my vehicle was great, as usual…..my only complaint is the service was over 3 hours long and there is no shuttle, no loaner cars, so you sit in a noisy waiting room……it was no usual…..my only complaint is the service was over 3 hours long and there is no shuttle, no loaner cars, so you sit in a noisy waiting room……it was not a good experience as the vending machines are behind you and the sales offices are on the side of you….it actually was pretty bad…….you need to offer something besides sitting in your waiting lounge…… More

When I brought my car in the service it was great until I had to find out when it was going to be ready, I called 10 times then I spoke to service manager Darren which was very helpful, but it shouldn't have had to find out when it was going to be ready, I called 10 times then I spoke to service manager Darren which was very helpful, but it shouldn't have to take 10 call and then ask for a manger before I gotten an answer More

Dropped car off at 930am , I called around noon and 2-3pm got transferred to Richard- no answer left a voicemail and no return call. Called back again at 4pm lady said the guys name was Michael. He sai 2-3pm got transferred to Richard- no answer left a voicemail and no return call. Called back again at 4pm lady said the guys name was Michael. He said he tried to call both numbers- couldn’t contact me. Finally picked up car at 530pm. I took the car in for an oil change. More