Henderson Hyundai Superstore

Despite taking a week to get parts and being overwhelmed by work backlog I did my car repaired store by work backlog I did my car repaired store More

Bennie Pacheco is very pleasant to work with. Never a bad experience at Henderson Hyundai. Keep up the great work. Never a bad experience at Henderson Hyundai. Keep up the great work. More

Took all day to do. Salesman was fantastic. Was there until after closing. However got my car! Salesman was fantastic. Was there until after closing. However got my car! More

Let me start with this. I have NEVER had an issue at this dealership with the work completed on my car. What I have had frustrating issues with is with my last 2 service wri I have NEVER had an issue at this dealership with the work completed on my car. What I have had frustrating issues with is with my last 2 service writers (Richard previously and Josh this last time). The service appointment website does not give you a way to have any idea what you could be paying or what you can expect to pay for service. Calling in to get the numbers only works if your assigned service writer picks up the phone. The website offers you "packages" first and if you are paying attention, you can get JUST the service needed. Like an oil change for example, my Palisade was due for it's 30K oil change per the owner's manual. My choices when starting the appointment process online: Value, Plus, and Performance packages - but when service finally gives you the pricing it is for the Minimum Package ($239.99), Value ($469.99), and Preferred ($733.99). You can type Oil Change in the "Don't see what you're looking for" box, but you are not left with the indication that you scheduled an oil change appointment! Also, both my last appointments scheduled with this dealership had the indicator to get a call back enabled...never got a call either time. In regards to Richard on my previous visit, I explicitly and repeatedly asked NOT to have my car washed - the free car wash sucks and I think I can do a better job with my spit! I also ONLY get full synthetic oil in EVERY change on ALL my cars since Slick-50 synthetic oil product was released. This dealership uses a synthetic blend and you would not know unless you asked. Nothing on their invoice or work orders indicates that full synthetic oil is used, even if specifically asked for. I was a bit frustrated when I had to question Richard why there's no way for me to tell that I got what I paid for AND why my car was washed! All I can say is that I did not get the indication that Richard understood that this is a real problem. They took my car back in and re-did the oil change to make sure full synthetic oil was used, but as I mentioned to Richard...how in the heck could I know my car was being worked on properly and the work requested was actually being done!? I had my 2020 Palisade Limited professionally detailed and ceramic coated immediately after purchase - crappy car washing puts micro scratches or worse into the surface...I was not pleased at all with the professionalism and customer CARE I was given. On my last visit, Josh gave me every indication that my 3:15 PM (Friday) service appointment was nothing more than a major inconvenience for him. When I asked about the package pricing, his attitude only got worse. I was the only one there so we were not working against a huge line. I have no idea what this guy's problem was. When he thought I was going to wait for the car, which I never said - my online appointment had the "I have a ride" option selected. So I asked what the problem was, he told me that the work involved for the package I chose would likely run right up to closing at 6 PM and they leave promptly at 6. He asked if they could keep the car overnight. I explained to him that there is nothing in the process that indicated I would have to leave the car over night and that I needed the car very early the next morning. As soon as I agreed and asked him what time, he said 7 AM...as we continued and he was collecting the key and having me sign for my (most expensive package) work, he then shifted the time to 7:30-8:00 when he told me he would be calling me to let me know when the car was done. I confronted him about this too, and his explanation was plausible -to allow a little time to open up and make sure everything was done, but should have been stated as such from the get go if that was the truth! I came back later that same night to ask about the full synthetic oil I requested, nothing on this paperwork (again) indicates I was getting this work done. Josh had already left and the staff there offered to call Josh because none of them could tell if I was going to get a full synthetic oil change. Josh told them that he hand wrote it on the paperwork and that the $30 extra change was listed as "Provisions and Materials" on the service order. OK, I guess I just had to leave it up to hope that this guy did what he said AND that the service tech would do what he was supposed to. Josh did print out package pricing and details for me, but why do I have to pull teeth to get pricing!? All in all, I will go OUT OF MY way not to deal with Richard or Josh ever again...IF I EVER come back to this service center. Due to "the whole world being short staffed" you have to book your appointments 2-3 months in advance everywhere unless you get lucky. So, there's a chance I may have to come back, only because they will be the only ones available to work on my car. I would prefer to build a service relationship with ONE dealership...I will do what I can to take my car and all future car buying business elsewhere. I cannot state enough how disappointed I am that I am forced to deal with service writer tactics, gimmicks, and most of all BAD ATTITUDE. When we came in to pick up our car (wife and 4 year old in tow), a service manager took us to the cashier, and that service manager let me know that he would get Josh to have our car pulled up for us. I paid and we waited...and waited...and waited...until finally the cashier noticed we were still there. she told us she would go find out what what going on and would be right back. She indeed came right back, but we waited still another 5 minutes at least. Many of the staff there, even those in the service department, are friendly enough, but dang you can't help but feel like you are "one of them....c u s t o m e r s" and are either a paycheck or a bother for someone. While waiting in the customer waiting area, don't you DARE even look at one of the cars on the showroom floor...even from the waiting area! you will be scanned and pre-qualified by a salesman's gaze and you would have to be an oblivious idiot not to notice it! As a final note. Take down your STUPID sign "The whole world is short staffed so please be patient with those who decided to show up" - that crap goes both ways...your customers have to deal with it too so how about you all act like you care you are taking our hard earned money and be thankful we showed up to give it! Never coming back if I can help it and will go out of my way not to. Hope this review helps someone...try another dealer...I did and I prefer that one 1000%. This is not a review to point you to THAT dealer. This review is to hopefully warn you from this one (Henderson Hyundai Superstore). Do not call or write me unless you have a plan to truly fix the issues - free this or that will help nor will discounted this or that. I paid $814.79 for the Preferred package PLUS full synthetic oil so this is not about money...it's about service in an economy where EVERY business should treat EVERY customer like the relationship and lifeblood they are! FYI, below in the service department, Bennie Pacheco is listed...I have no idea who that is! More

Over booked. Had an appointment and waited one hour and a half for oil change Had an appointment and waited one hour and a half for oil change More

Customer service is not all that great. No communication about your car.phones ring and ring No communication about your car.phones ring and ring More

Bennie was extremely helpful in getting our car repaired in the safest most economical way. in the safest most economical way. More

Mike was an amazing service provider. Best service ever. Not a long wait at all. Best service ever. Not a long wait at all. More

Always Excellent Service. Scheduling appointments is easy. Service valet is very efficient on getting you checked in. Service is completed on time. Scheduling appointments is easy. Service valet is very efficient on getting you checked in. Service is completed on time. More

Scheduling appointment was a nitemare. Took multiple phone calls, staff were not helpful and failed to provide options, other than telling me to go somewhere else, when there were no appo Took multiple phone calls, staff were not helpful and failed to provide options, other than telling me to go somewhere else, when there were no appointments available for 7 weeks. I left a message for the service manager - never received a call from him. A member of the sales team promised to call me back - that did not happen, I had to call him back. Left several messages for Bella to get a chip in my windshield fixed and to get the auto bra coating done. She never called me until I had a pointed discussion with the sales person I bought the car from. Overall the whole experience was really frustrating and I considered trading in my new car over the experience. Service staff were great - fortunately or I would have gotten rid of the car More