Henderson Hyundai Superstore

Screwed by the Finance Dept I like to start by saying that in no way this negative review should reflect sale advisor Andrew because he did his job very well and professional. M I like to start by saying that in no way this negative review should reflect sale advisor Andrew because he did his job very well and professional. My problem was in the finance dept, I didn't have my debit card with me, so I had return on Monday with the rest of my down payment because the bank already had closed for the weekend. We had agreed on the term of sale, the finance person had printed two sale contracts, the 1st was without the $1,500 down payment and the 2nd with $1,500 down payment that I would bring on Monday. My payments were supposed to be $429. Monthly for 60 months after applying the $1,500 down payment, rebate and dropping the price to the advertised price of $22, 655 + 499.00 + 30.00 + plus taxes. That was what agree to on the day of the sale but on Monday when I returned to the dealer to drop off the $1,500 and get the actual sale contract that the finance guy had put inside the folder that was preprinted on the of sale. Since I had purchased a vehicle in the past from the same finance guy I was very relaxed but this was my 1st mistake, second mistake was to trust the finance guy and signed the contract without taken a second look and that was my biggest mistake. Well 3 weeks later to my big surprise when I pulled my sale contract at DMV to show it to the clerk, I was shocked by the numbers. Somehow the finance dept had switched the sale contract and the number had switched from $429 x 60 months to $429 x 75 months. Again, I should have had never trusted anyone at this dealer, they put their mask to take advantage of any mistake you do and they got me. Survey time, I was my time to let them know how unhappy I was with their dishonesty but they were not happy about and course I get a call from the finance manager asking as if they're know why I was so unhappy. I was told, that he was going to fallow up and look into the dishonest deal, you know I was not going to hold my breath because until this day as you may had guessed I didn't get a phone call. My biggest mistake was to let my guard down, they took advantage and showed me that they belong in the page with all dishonest dealers in town. My messages to you guys even when they make you feel comfortable don't let you guard down, they're looking for that slip off, they founded when they learned that my wife had died few weeks before, they played cards right with the sympathy mask. Just remember they're not your friends, they want to believe that they're. So, even when they're telling you the numbers you want hear, still go line by line on your sale contract because this is the time when you will see numbers that you didn't agree. Again, I was the jerk for trusting the finance department, past experiences the finance dept will be the one to screw you up but there are trained to make you see it the other way around, if you don't believe me, when you get home go over the paper work. Multiply your monthly payments by the amount due monthly and then add your down payment plus rebates and that's your truth cost. And don't be surprises if after they screw you up, the words thank would come out of your mouth. While seating at one the tables waiting for my car I overhear a female in hers 30's tells her mom that her payment was going to be $354 monthly for 75 months, right away that didn't make senses to me so I asked her are you sure that doesn't make senses, she showed me her phone where the vehicle was listed and she also told the finance guy told her that her credit score of 688 was too low to get lower finance. This were the number for her vehicle, listed $18,040, dealer discount $1,750, Factory Rebate $2,500 = Net Price $13,790 Plus Tax and Fees $1,711 = Total $15,501 - $4,000 her down payment = Net to Finance $11,501. So, $354 x 75 payments = $26,550 Plus Down, rebate, dealer discount ($8,250) = Total Cost $35,810 For a Basic 2018 Elantra but she was happy, because she was driving away with a new car. This blow up my mind how people get taken for a ride and after you try to help them they don't see because they just got blinded by the finance dept. I still have bad dreams about that poor lady. But they always will tell you, they not making any money on the vehicles. Look around the lot and really tell me you're not making any money. More

Noli Hall Noli was very professional and kind he met us at the door with a handshake and a bottle of cold water. he made us very comfortable and we appreciate Noli was very professional and kind he met us at the door with a handshake and a bottle of cold water. he made us very comfortable and we appreciate the amount of time he spent with us to get us the best deal he could. Outstanding job Noli. Greg and Lori More

First car, no problem! Noli made being a first time car buyer easy, not intimidating! Excited about my purchase being from Hyundai because I know I have a dealership to look Noli made being a first time car buyer easy, not intimidating! Excited about my purchase being from Hyundai because I know I have a dealership to look to beyond just this purchase. More

outstanding new car purchase Our new car purchase was outstanding. Anas Ghafoory was the best car salesman we have ever met. He was very patient, professional and answered all o Our new car purchase was outstanding. Anas Ghafoory was the best car salesman we have ever met. He was very patient, professional and answered all of our questions. Great job Anas! More

Great help. Great experience We were very happy to with our recent used car purchase from Henderson Hyundai Superstore. Bruce Boisvert was very friendly and extremely helpful. Bru We were very happy to with our recent used car purchase from Henderson Hyundai Superstore. Bruce Boisvert was very friendly and extremely helpful. Bruce helped us find exactly what we were looking for at an amazing price. Thanks Bruce! More

Most Professional and Pleasant Car Buying Experience Henderson Hyundai knows how to treat customers from A to Z. Highly professional, courteous and fair on the deal. Starts at the top with Steve, the GM, Henderson Hyundai knows how to treat customers from A to Z. Highly professional, courteous and fair on the deal. Starts at the top with Steve, the GM, who instills the culture from top to bottom. More

Excellent customer service Everyone was very helpful in the purchase of my daughter’s graduation gift! She loves her brand new Hyundai Elantra SEL! Thank you for all of your ass Everyone was very helpful in the purchase of my daughter’s graduation gift! She loves her brand new Hyundai Elantra SEL! Thank you for all of your assistance in making this a realty for her! More

excellent service Everyone was super nice and not too pushy! The sales team worked very hard to get me into the car. I am very satisfied with my experience and would de Everyone was super nice and not too pushy! The sales team worked very hard to get me into the car. I am very satisfied with my experience and would definitely buy from this dealership again! More

Great! Anas Ghafoory was really a big help in the process of getting me a car. He answered all questions that were asked and needed answering. Anas Ghafoory was really a big help in the process of getting me a car. He answered all questions that were asked and needed answering. More

Excellent service I have dealt with Henderson Hyundai in the past for service on my 2011 & 2013 Elantra. When I decided to purchase a new Tucson I came to them because I have dealt with Henderson Hyundai in the past for service on my 2011 & 2013 Elantra. When I decided to purchase a new Tucson I came to them because of past customer service. I was not disappointed. Seth did a fantastic job answering all my questions and concerns. He knew exactly what I was looking for and the transaction went through without any problems or delays. When dealing with Daniel for financing, he as well answered all of my questions and was very helpful. Thank you both so very much. I am happy with the purchase of my 2018 Tucson. More