Henderson Hyundai Superstore

The service I received was truly outstanding. They were very transparent from talking to the woman who answered my phone call and questions to the service advisor taking care of me. My car was ta They were very transparent from talking to the woman who answered my phone call and questions to the service advisor taking care of me. My car was taken care of quickly and professionally. More

I purchased an Elantra which included lifetime free oil changes as part of the contract. Now they claim the dealership was sold and the new company did not buy the oil contracts. Do not trust Henderson H changes as part of the contract. Now they claim the dealership was sold and the new company did not buy the oil contracts. Do not trust Henderson Hyundai to honor their promises and contracts. More

I have to make a shout out to Fred Nelson, he is the best dealership I have ever had. He made everything smooth sailing, and he was really good to me and I really do appreciate his business. Thank you Fred N dealership I have ever had. He made everything smooth sailing, and he was really good to me and I really do appreciate his business. Thank you Fred Nelson! More

Worst service center I have ever encountered! Do not trust them with your vehicle! Had no oil filter for an oil change then after 2 1/2 hours informed us they had to order oil. This for a schedu Do not trust them with your vehicle! Had no oil filter for an oil change then after 2 1/2 hours informed us they had to order oil. This for a scheduled service. More

My service guy Ronnie at Henderson Hyundai is the best whenever I need something he’s on it. Thanks Ronnie ! whenever I need something he’s on it. Thanks Ronnie ! More

I cannot thank Alena ( Service writer ) enough. Came in on a Monday at 7am with a misfiring Kona N. Drove in from Huntington Beach Ca.to visit my Daughter in Henderson, that Saturday. She explai Came in on a Monday at 7am with a misfiring Kona N. Drove in from Huntington Beach Ca.to visit my Daughter in Henderson, that Saturday. She explained that they may not get to it until Tuesday, or Wednesday.. She was very sweet and professional, had a uber drive me back to my family’s home. Fixed my car in one day, got me back on the road🫶🏻Thank you so much!! More

If I could give 0 stars, I would. Worst dealership I've ever been to. They do not honor their 3 day worry free exchange even though it is stated clearly on their website and you have Worst dealership I've ever been to. They do not honor their 3 day worry free exchange even though it is stated clearly on their website and you have followed all guidelines. They'll lie and take advantage of you. Their general manager, Larry Little is very unprofessional and a crook. Avoid at all costs! They don't want to help you. I wish I could go back in time and avoid their dealership like the plague but instead I'm getting an attorney to help clean up a mess they refuse to fix. Update 7/30/24: larry little asked for me to reach out 5 days ago which I did and he has never replied. I'm sure he thinks responding on Google will make him look like he cares but he doesn't because I've sent 2 emails now with no replies. Please save yourself the time, agony, and money and avoid this dealership. They could care less about their customers. STILL NO RESPONSE FROM YOU LARRY. I've sent yet another email. More

Be careful when dealing with this group and John Kawamura in finance. He tried to pull a last minute APR change to the previously agreed up write up. My credit score is over 800 and I qualified for what hyun in finance. He tried to pull a last minute APR change to the previously agreed up write up. My credit score is over 800 and I qualified for what hyundai was advertising being 3.99 for 60 mo or 4 99 for 72. John attempted to swindle me with 9.9% Out of principal I canceled the sale as they tried and were caught trying to scam me. Today I find that my trade in vehicle is listed for sale online under KBB. The vehicle I decided not to trade in as no sale was completed for the new vehicle. In other words, once again this dealership is committing less than honest services. More

Jason, my service advisor, was very friendly and helpful! My car was done within a couple of hours! Overall, it was a great experience! My car was done within a couple of hours! Overall, it was a great experience! More

I had an appointment for service on May 7, 2024 @2:15pm. Lou was my service advisor. Services: oil change, horn doesn’t work, which I had this issue in Jan 2024. Passenger back door rubber strip needed Lou was my service advisor. Services: oil change, horn doesn’t work, which I had this issue in Jan 2024. Passenger back door rubber strip needed to be replaced. Lou explained that he will need to keep it over night. I did. Explain that I need my car back on Thursday. I followed up with Lou on May 8th at 4:54pm with a phone call and text message. Received a response at 5:34pm stating my vehicle will be ready tomorrow May 9th in the Afternoon. I called on May 9th at 1:16pm spoke with Peter-service phone operator/B2C rep. During phone conversation, I discovered that this guy Peter was VERY RUDE and unprofessional. I called to get an update on What time this afternoon I can pickup my vehicle. It got to the point where we’re arguing over the phone and I asked to speak with someone else. Peter put me on hold for 8-10 mins. I hung up and repeatedly called back until someone picked up. April pickup-very professional and I instructed her to order me an Uber to pickup my vehicle. Arrived within 20 mins. I stated to Ron-Service Advisor- I need to speak with Peter in person, because his rudeness WAS UNACCEPTABLE. Joshua walked me to Michael Austin office and Bennie-Asst Manager was present and Peter arrived shortly. During the meeting, I’d discussed the phone conversation with Peter, he stated he felt uncomfortable having this meeting. I asked why? You didn’t feel uncomfortable being disrespectful on the phone. Michael accepted his feelings and let him leave. You in customer service but feeling uncomfortable discussing your unprofessional actions in front of your manager. Michael and Bennie gave me this water down excuses of why things didn’t go right. My horn and strip is not done only the oil change. Strip didn’t come this morning, however the horn is onsite and wasn’t done. No, one called to tell me an update. I need to reschedule for another day, so they can keep my car. 2 days of no work done. More