Hendrick Acura

Mr. Jim Holshouser, he is absolutely top-notch salesman and gentleman. We are living in Columbia, SC but bought our car in Charlotte, NC. Throughout our communication, he has proven to be the very professi and gentleman. We are living in Columbia, SC but bought our car in Charlotte, NC. Throughout our communication, he has proven to be the very professional advisor of our purchase process. My husband JUST wanted to meet Jim in person, but we drove back home with my dream car. More

Relayed thorough information. Answered all question quickly and easy to understand. Friendly staff and facilities. Would recommend. Answered all question quickly and easy to understand. Friendly staff and facilities. Would recommend. More

I had a great overall experience at this dealership. Jim was very helpful and made this an easy buying process. Jim was very helpful and made this an easy buying process. More

Awesome friendly service, nice guy I’ll recommend him anyone / everyone. Thank you again for the pleasant experience! anyone / everyone. Thank you again for the pleasant experience! More

Gerard, the salesman I worked with, was wonderful. He facilitated my purchase of a hybrid MDX and made the entire process a delight. He was thorough and professional. He facilitated my purchase of a hybrid MDX and made the entire process a delight. He was thorough and professional. More

I purchased a 2021 Honda CRV Touring from Hendrick Acura. I found the vehicle on Autotrader. The salesperson, JB Tillery, was very helpful and patient with us. We wanted to be certain that the cargo hold was I found the vehicle on Autotrader. The salesperson, JB Tillery, was very helpful and patient with us. We wanted to be certain that the cargo hold was the right size for our stuff . . . including my husband's wheelchair. JB was happy to accommodate us by arranging suitcases, a cooler, and the wheelchair. There was no "hard sell". I could not have asked for a smoother process. More

The whole experience from test drive to purchase was smooth. Gerard was very helpful and answered all of our questions smooth. Gerard was very helpful and answered all of our questions More

I’m very disappointed with the level of service I received. It started well but there was a service recall on my used Dodge, which I purchased at this location. The dealership’s sales manager advised received. It started well but there was a service recall on my used Dodge, which I purchased at this location. The dealership’s sales manager advised that they had to do some work before I could pick up the car. I started having trouble right away and thankfully I bought the extended warranty. First the air conditioning was too full and they had to drain it then do the work correctly so my a/c would work properly. Then I brought it back because the car was making an odd humming noise plus the transmission shifts loudly. I was driving in traffic while out of state and the car cut off several times causing me and my family to have to stop every 45 minutes or so for the car to cool off and allow me to drive again. Finally back in town and now they’ve told me to get a service appointment with their Dodge dealership but no time slots available and no loaners either for another 2 weeks. I’m really disappointed about how I’m being sent to a dealership in their network and this dealership location is not showing any concern or taking any responsibility. At least they could have been customer service oriented and helped me get squeezed in with a loaner this week. Typically shady car dealing. Get the car going just enough and have great customer service until the sale. Then customer service disappears once they have your money. I basically paid cash and now they don’t have the decency to make good on their promise of fixing anything that goes wrong within 90 days. It’s only two months. Horrible experience. More

Jay was a terrific salesman. Very Nice and Very patient! Highly recommend him! Everyone was nice! Very Nice and Very patient! Highly recommend him! Everyone was nice! More

Great experience at Hendrick Acura! ! Jim was a super helpful guy to work with and I highly recommend him ! Jim was a super helpful guy to work with and I highly recommend him More