Hendrick Acura

I own an Acura TLX. My son accidently pulled out of the garage using the backup camera instead of looking through the side view mirror, hence he damaged the mirror. The mirror is in a plastic encasing. I garage using the backup camera instead of looking through the side view mirror, hence he damaged the mirror. The mirror is in a plastic encasing. I had done thorough research to see what the damage was and an estimate of the costs. I might add, paying is not an issue. I made an appointment and brought my car in for the MIRROR. I was greeted by Bret Rise. He was not friendly but he was okay. I felt he was a bit dismissive, but hey I charged it to being busy. He looked at what was wrong with the mirror casing said a few words, told me about snacks and water, and I was told to wait in the waiting room. I did just that. After about 1.5 hrs. I was called in; by called in I mean waived in. The service guy told me the price by showing me the paper. I asked one simple question regarding the price and having to replace the entire mirror. He told me " I could take it someplace else for another quote, they are the professionals, he can order the part but it will take a week. He was the rudest encounter I had in a very long time. He said he/they are the professionals this fell way short of professional. I took a deep breath and told him I was ready to go. He told me to wait because the car need to be brought around. He also told me I needed air and cabin filters. I didn't mention that this car has 15k miles on it. Why, if I brought the car in for mirror exam are you looking at the cabin. Maybe that's practice. What I do know is I am a black woman, Bret Rise is a white man. Was this about race? I don't know, but what I do know is he was deliberately rude to me from the moment I walked in. Like I said I thought it was a busy day, but now I know better. The exchange ended by Bret giving me a condescending "Thank You" I buy cars based on service and delivery of service. I regret buying this Acura and will get out of it this summer. There are plenty of Acura dealerships across the state, if you're interested in an Acura I would urge you to go elsewhere. More

I had a great experience at Hendrick Acura, the staff was very professional and helpful, I definitely will recommend this store to family and friends! very professional and helpful, I definitely will recommend this store to family and friends! More

Jim Holshouser was knowledgeable about the MDX and explained all the setups well. Very nice and not pressuring us to buy the car. I would buy another car from him. explained all the setups well. Very nice and not pressuring us to buy the car. I would buy another car from him. More

Jim Holshouser and Danny Williams made buying a new car a very enjoyable experience! very enjoyable experience! More

Purchased a new Acura MDX and could not be more pleased with Cam Sabido and Hendrick Auto..the service was first class and the car is beautiful. Cam was very knowledgeable and led us thru the process seaml with Cam Sabido and Hendrick Auto..the service was first class and the car is beautiful. Cam was very knowledgeable and led us thru the process seamlessly..thanks again for another great experience. More

Great company! Jim was a excellent agent to work with! I would definitely recommend him to friends in the future. Was very pleased with the serve. would definitely recommend him to friends in the future. Was very pleased with the serve. More

I worked with Jim Holshouser and couldn’t have asked for a smoother experience from Jim and the rest of the team involved in trading my vehicle in and buying an Acura. Jim was detailed and quick and I will a smoother experience from Jim and the rest of the team involved in trading my vehicle in and buying an Acura. Jim was detailed and quick and I will come back to buy another car if ever needed. More

I am very grateful that God has given me a salesman like DUMITRU at HENDRICK AUTOMOTIVE GROUP. He is a man filled with great patience, was never harassing like most dealers, and was very professional until DUMITRU at HENDRICK AUTOMOTIVE GROUP. He is a man filled with great patience, was never harassing like most dealers, and was very professional until the end of the deal. He answered all our questions and never hid any information we should have known about the car. 🙏🙌🏼 More

Hendrick Acura does a great job selling cars. There is never any pressure and they are upfront and honest with you on your trade ins. I highly recommend them!! never any pressure and they are upfront and honest with you on your trade ins. I highly recommend them!! More

Steve O Newsome was very helpful and efficient getting the accessories and parts I needed. Mr. Newsome is the best parts guy around. Friendliest guy I've ever met. the accessories and parts I needed. Mr. Newsome is the best parts guy around. Friendliest guy I've ever met. More