
Hendrick Acura
Charlotte, NC
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Good Experience Very pleasant experience Our salesman, Jim Holshouser, was very knowledgeable and friendly. He was not the least bit pushy. At no time did we feel Very pleasant experience Our salesman, Jim Holshouser, was very knowledgeable and friendly. He was not the least bit pushy. At no time did we feel pressured to buy the car. We would definitely recommend Hendricks, and also return there ourselves Gerry More
Mark was Awesome Mark was great. He was very friendly and knowledgeable and not pushy. Our experience at this dealership was excellent. Excited to drive our first Ac Mark was great. He was very friendly and knowledgeable and not pushy. Our experience at this dealership was excellent. Excited to drive our first Acura More
Jim was a true professional in every way. His efforts emphatically warrant signaling him as singularly outstanding. He is an expert listener and is NOT pushy. My overall experience was awesome. emphatically warrant signaling him as singularly outstanding. He is an expert listener and is NOT pushy. My overall experience was awesome. More
Very good experience I would give Andrew Lowry an A+. He was our salesman from day one. He was very polite, professional, and courteous. He was never pushy and let us ask I would give Andrew Lowry an A+. He was our salesman from day one. He was very polite, professional, and courteous. He was never pushy and let us ask a million questions. He worked very hard at finding the exact car that I wanted. I highly recommend Andrew! More
Dean is the very best! Fantastic experience with Dean. I was very well taken care of...fast and easy, professional experience and great customer experience! Looking forwar Fantastic experience with Dean. I was very well taken care of...fast and easy, professional experience and great customer experience! Looking forward to doing business again with Dean in the future, I would HIGHLY recommend him! More
Coming here for 5 years to find out the dishonesty. Made an appointment for an oil change. I didn’t have time to get anything else done so I told the service representative,Bryan Baum, that’s all I need Made an appointment for an oil change. I didn’t have time to get anything else done so I told the service representative,Bryan Baum, that’s all I needed done. I asked for the complimentary Uber service he told me my Uber drive will cost more than my service. I was taken back after coming here for years that he would say that to me...... Once I received my car back it was making a loud noise that it wasn’t before I left. I called the dealership and left a message since they were closed. The next day he told me to come in and said that my alternator now has a problem..... I have been going to this dealership for 5 years to find out when they want you to pay for something they will find away. CROOKS More
Christy Owen was great to work with! I added an oil change to recall service with no problem. She promised less than two hours and they finished on time. There is a nice waiting room in I added an oil change to recall service with no problem. She promised less than two hours and they finished on time. There is a nice waiting room in the meantime. More
Great experience Keith Kirkpatrick was my service consultant and keep me fully informed. My car was ready when he said it would be ready and he fully explained all wo Keith Kirkpatrick was my service consultant and keep me fully informed. My car was ready when he said it would be ready and he fully explained all work done. More
Excellent My point of contact was excellent. She always gets it done. The only issue is the wait time on phone calls can take 10 to 15 mins. My point of contact was excellent. She always gets it done. The only issue is the wait time on phone calls can take 10 to 15 mins. More
Earned my business I went to Hendrick Acura first because we've been pleased with their service on two prior vehicles. They had wide selection and treated me well. After I went to Hendrick Acura first because we've been pleased with their service on two prior vehicles. They had wide selection and treated me well. After driving the new MDX, it won me over. Both Eddie and the dealership were good about following up without it being pushy or overkill. When I obtained better pricing from another dealership, they worked to match it and earn my business. Looking forward to seeing their new facility when I take my new vehicle in for service. More