Hendrick Acura

Coming here for 5 years to find out the dishonesty. Made an appointment for an oil change. I didn’t have time to get anything else done so I told the service representative,Bryan Baum, that’s all I need Made an appointment for an oil change. I didn’t have time to get anything else done so I told the service representative,Bryan Baum, that’s all I needed done. I asked for the complimentary Uber service he told me my Uber drive will cost more than my service. I was taken back after coming here for years that he would say that to me...... Once I received my car back it was making a loud noise that it wasn’t before I left. I called the dealership and left a message since they were closed. The next day he told me to come in and said that my alternator now has a problem..... I have been going to this dealership for 5 years to find out when they want you to pay for something they will find away. CROOKS More

Christy Owen was great to work with! I added an oil change to recall service with no problem. She promised less than two hours and they finished on time. There is a nice waiting room in I added an oil change to recall service with no problem. She promised less than two hours and they finished on time. There is a nice waiting room in the meantime. More

Great experience Keith Kirkpatrick was my service consultant and keep me fully informed. My car was ready when he said it would be ready and he fully explained all wo Keith Kirkpatrick was my service consultant and keep me fully informed. My car was ready when he said it would be ready and he fully explained all work done. More

Excellent My point of contact was excellent. She always gets it done. The only issue is the wait time on phone calls can take 10 to 15 mins. My point of contact was excellent. She always gets it done. The only issue is the wait time on phone calls can take 10 to 15 mins. More

Earned my business I went to Hendrick Acura first because we've been pleased with their service on two prior vehicles. They had wide selection and treated me well. After I went to Hendrick Acura first because we've been pleased with their service on two prior vehicles. They had wide selection and treated me well. After driving the new MDX, it won me over. Both Eddie and the dealership were good about following up without it being pushy or overkill. When I obtained better pricing from another dealership, they worked to match it and earn my business. Looking forward to seeing their new facility when I take my new vehicle in for service. More

Great experience This is my 4th interaction and as usual it was customer focused and a smooth transaction! Dean did everything he said he would and ensured I was taken This is my 4th interaction and as usual it was customer focused and a smooth transaction! Dean did everything he said he would and ensured I was taken care of throughout the process! More

Pleasant Experience I spent a very comfortable 3 hours at the dealership. My car was being serviced. The staff was very friendly and helpful. Alex handled my service and I spent a very comfortable 3 hours at the dealership. My car was being serviced. The staff was very friendly and helpful. Alex handled my service and was very knowledgeable of the service my car needed. More

Always Satisfied The service team is always helpful and polite. They always provide outstanding service and explain everything in detail. I have never had a bad experi The service team is always helpful and polite. They always provide outstanding service and explain everything in detail. I have never had a bad experience at this dealership. More

Engine/computer problems. Got in same day and repaired in several hours even though they were booked up for next 5 days. Always professional and very helpful. Been a customer Got in same day and repaired in several hours even though they were booked up for next 5 days. Always professional and very helpful. Been a customer for 20+ years More

Kevin and Keith are awesome Service guys Kevin and Keith are just awesome to work with. They take the time to listen to their customers and really try to help. Service guys Kevin and Keith are just awesome to work with. They take the time to listen to their customers and really try to help. More