
Hendrick Acura
Charlotte, NC
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Great experience This is my 4th interaction and as usual it was customer focused and a smooth transaction! Dean did everything he said he would and ensured I was taken This is my 4th interaction and as usual it was customer focused and a smooth transaction! Dean did everything he said he would and ensured I was taken care of throughout the process! More
Pleasant Experience I spent a very comfortable 3 hours at the dealership. My car was being serviced. The staff was very friendly and helpful. Alex handled my service and I spent a very comfortable 3 hours at the dealership. My car was being serviced. The staff was very friendly and helpful. Alex handled my service and was very knowledgeable of the service my car needed. More
Always Satisfied The service team is always helpful and polite. They always provide outstanding service and explain everything in detail. I have never had a bad experi The service team is always helpful and polite. They always provide outstanding service and explain everything in detail. I have never had a bad experience at this dealership. More
Engine/computer problems. Got in same day and repaired in several hours even though they were booked up for next 5 days. Always professional and very helpful. Been a customer Got in same day and repaired in several hours even though they were booked up for next 5 days. Always professional and very helpful. Been a customer for 20+ years More
Kevin and Keith are awesome Service guys Kevin and Keith are just awesome to work with. They take the time to listen to their customers and really try to help. Service guys Kevin and Keith are just awesome to work with. They take the time to listen to their customers and really try to help. More
The staff was very polite. The staff was very polite and helpful. This dealership was very nice but the bathroom needs to be updated and the water cooler should always be restoc The staff was very polite and helpful. This dealership was very nice but the bathroom needs to be updated and the water cooler should always be restocked. More
Awesome experience as good as Acura cars I will highly recommend this dealership for their professionalism and courteous service. Jim H was my advisor and very rarely you will find a person i I will highly recommend this dealership for their professionalism and courteous service. Jim H was my advisor and very rarely you will find a person in that role with integrity and someone who can keep your best interest above, he never pushed for making a purchase but rather helped in making right decisions. Appreciate it!! More
Professional Our experience here was great. Very professional and made sure we had the best service. Kept us well updated throughout the day while doing paperwork, Our experience here was great. Very professional and made sure we had the best service. Kept us well updated throughout the day while doing paperwork, and very accommodating in general with questions and requests. More
BEST CUSTOMER SERVICE Hendrick Acura continues to be the best in customer service. Keith Fitzpatrick is simply the best. We've enjoyed getting to know him over the last s Hendrick Acura continues to be the best in customer service. Keith Fitzpatrick is simply the best. We've enjoyed getting to know him over the last several years and he always takes such good care of us. We are on our 2nd MDX now and will continue to be customers for a long time to come. More
Fantastic Service My service appointment went very well. The service advisor was professional, courteous, friendly and funny. The waiting area was comfortable and cle My service appointment went very well. The service advisor was professional, courteous, friendly and funny. The waiting area was comfortable and clean and there were many snack and drink choices. Way to go Hendrick Acura Service Team! More