Hendrick Acura

Stress crack due to defective windshield in Acura ILX 2017 I recently purchased a 2017 ILX from this dealership during the summer. Shopping for a car is a physically draining, monotonous and mind-numbing proce I recently purchased a 2017 ILX from this dealership during the summer. Shopping for a car is a physically draining, monotonous and mind-numbing process at times, but I would like to thank Russ Gard for being among the best car salesmen I've ever met. He was interesting, engaging, patient when I needed a moment to think, and witty when the situation called for some comic relief. Not to mention, he showed us the famous selection of snacks in the lounge. Most salesmen struggle to make this experience pleasant, let alone bearable, but Russ managed to do so. As much as I would have loved for the story to end there (who wouldn't?), Hendrick Acura is not quite off the hook. Of course, selling cars is only half of what a dealership does, more or less. This wouldn't be a complete review if I didn't comment on the nature of the service. More specifically, how management treats you when you really just need a hand -- when it matters. I will now explain why my review is for 1 star and not 4. I discovered a stress crack in my windshield on a very cold day in November. These cracks are not unknown to the vast majority of car owners. They can happen on their own, and it implies that the glass is defective. Luckily for me, my brand new car comes with a warranty that covers defects, and it's a promise that Hendrick Acura must honor. It should have been no more trouble than a visit to the dealership, a chat with a representative, and perhaps a couple of complimentary snacks to fix, right? Unfortunately, the service team didn't see it that way. The service manager, Tony Diorio, failed to carefully inspect the crack in the windshield. Almost instinctively, he reasoned that the crack was not a stress crack, and that something had hit the windshield to cause the crack, pointing to some microscopic, arbitrarily chosen spot in the glass and digging the tip of his ballpoint pen in it to mark the 'impact' almost as if his goal were to outdo us instead of serve our interests. He was rather aggressive in his persistence and his remarks implied distrust in us as customers. Interestingly, two auto glass professionals whom we took the time to visit ourselves provided statements expressing their opinion that it is a stress crack, meanwhile the glass professional that Tony called himself failed to comment on the nature of the crack. Hendrick Acura is comfortable leaving me with the cost of this repair, but this review will stand unedited until they reach out to resolve this issue with me. More

Excellent buying experience! I had been looking for a certified pre-owned Acura MDX in the Raleigh area for several weeks. I was not happy with our local Acura dealer in the area I had been looking for a certified pre-owned Acura MDX in the Raleigh area for several weeks. I was not happy with our local Acura dealer in the area for a number of reasons. I found my dream car online at Hendrick Acura in Charlotte. Aleaha, the online sales assistant was very helpful and assured me that I would like working with this dealership. I was out of town on business and decided to swing by the dealership to check out the car. I was greeeted by one of the the nicest salesmen that I have ever encountered, Jim Holshouser. We immediately went for a test drive and I fell in love with the car. I was very happy with the trade-in offer for my 2005 MDX which was double what the Cary dealership had offered me. Jim was so great to work with and negotiated a very good price. I had no idea I would be drivng the car home in a few hours. Jim went overboard to accomodate me and Danny went above and beyond to complete the sales transaction in a timely manner. The entire sales team was amazing! They were extremely curtious, honest and fair. I cannot say enough good things about my experience at Hendrick Acura. I would give them ten stars! Nora Kinney - Raleigh, NC More

Great customer service I purchased a 2014 ILX for Hendrick Acura and I received great customer service from Mr Jim Holshouser and his manager. They were great. I will recomm I purchased a 2014 ILX for Hendrick Acura and I received great customer service from Mr Jim Holshouser and his manager. They were great. I will recommend them to everyone that I know in the market for a car. More

Good Service Jeff Williams, great person. Opened a door for me to own a Jeep Wrangler Sahara! Lots of opportunities for me as a 17 year old! Excellent service and Jeff Williams, great person. Opened a door for me to own a Jeep Wrangler Sahara! Lots of opportunities for me as a 17 year old! Excellent service and enjoyable experience! More

Excellent purchase experience with Bill Harrigan I was searching for a particular Honda CRV and found exactly what I wanted online at three different dealers. Hendricks Acura was the second dealershi I was searching for a particular Honda CRV and found exactly what I wanted online at three different dealers. Hendricks Acura was the second dealership visited and sales person Bill Harrigan showed me the car and took me for a test drive. Bill was professional and knowledgeable about the car, even though he primarily sells Acuras. Back in the office he showed me the all the services done to prepare the pre owned car for the Hendricks Certification program and explained the warranties to me. He also shared the price history at their dealership. After finishing my search I called Bill to tell him what I was willing to pay for the vehicle, knowing I had two other options. He went over tax, title, license and doc costs so I would not be surprised at the final price. Bill checked with his manager and then calmly said we had a deal. There was not a moment of haggling. I was impressed with him and the way the dealership was willing to do business. But one more act put him over the top in my book. I wanted to add a DVD player to the car and had priced one at Freeman Audio. When Bill heard that, he volunteered to have it done for me through Freeman's at the dealership cost, saving me $300 from the price Freeman's quoted me. They had the DVD player installed and ready for me a couple days later when we sat down to sign papers and pay for the CRV. The experience with Matthew in finance was also pleasant, no hard sell for the extra coverages Hendricks offers. Both gentlemen won my trust through their knowledge and willingness to answer questions without any pushiness. I've only had the vehicle a few weeks and cannot comment about the service department. Based on my experience so far I highly recommend salesman Bill Harrigan and Hendricks Acura. More

Great experience! This was a great car buying experience! Mark Rossi is a very knowledgeable, no nonsense and very personable sales consultant. Answered all our questio This was a great car buying experience! Mark Rossi is a very knowledgeable, no nonsense and very personable sales consultant. Answered all our questions and didn't try to sell us a car we didn't want. It was not a long drugged out process. Everyone we came in contact with was super friendly. As soon as we walked in the door we were greeted with smiles! We love our new RDX! More

Very poor customer service My service Advisor Danny as well as the Service Manger never informed me along the way of cost of service. I was told 3 parts were needed for my car t My service Advisor Danny as well as the Service Manger never informed me along the way of cost of service. I was told 3 parts were needed for my car that costed me $800 but never corrected the check engine light going off. After spending over $1500 in parts and labor the proably wS simply a burnt wirer. I am so disgusted with Acura.i dont ever want them touching my car ever again not this location any. More

Outstanding service and knowledge Not from the Charlotte area but friends referred me to Hendrick. Our sales adviser was Ted Wright. He was friendly and knowledgeable and helped us in Not from the Charlotte area but friends referred me to Hendrick. Our sales adviser was Ted Wright. He was friendly and knowledgeable and helped us in the buying process. Good follow-up since we did not live in the area. Everything went smoothly on the day of delivery and subsequent follow-up after the purchase was great. More

Permanent customers My husband and I recently purchased an Acura RX. The experience we had with Mark Rossi exceeded any and all expectations. Mark gained our trust right My husband and I recently purchased an Acura RX. The experience we had with Mark Rossi exceeded any and all expectations. Mark gained our trust right from the start, and ensured us that he would meet all of our requests (of which he went above and beyond). We love our new vehicle, and are now permanent customers of Hendrick Acura! Thank you Mark for all your help, we look forward to seeing you for car number two! More

An upscale and professional place! Marc Rossi - Fully educated us on the vehicle and was able to get us into a great deal on a lease. What a professional place. Marc Rossi - Fully educated us on the vehicle and was able to get us into a great deal on a lease. What a professional place. More