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Hendrick BMW
Charlotte, NC
828 Reviews
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Showing 828 reviews
July 29, 2026
Note that is is not possible to provide 0 stars. Ive come to this business for years, but had a dangerous experience while coming for service this month (8/26). I believe the Dealership violated the Ive come to this business for years, but had a dangerous experience while coming for service this month (8/26). I believe the Dealership violated the North Carolina Motor Vehicle Repair Act, when they installed a different set of tires on my car then we had discussed in the estimate in the morning. I was never notified and I was certainly never asked to approve a different cheaper set of tires. The service advisor decided himself that’s what I should have installed. Even when I picked the car up, I was not informed there were different tires on the car than agreed. They asked me to pay online as well to speed up the process. If you’ve had a similar experience know you can submit a compliant to the North Carolina Attorney General's Consumer Protection Division. Ultimately should I have checked, yes. But the reason I’ve gone to Hendrick in the past is because I trusted the team. Why would you pay the higher prices at Hendrick if you have to check behind them. I can’t confirm they actually changed the oil, and you have to wait for hours for any service to be completed. Know your rights, look up your protections in NC law. Take it from me walk out with a copy of your estimate, or go somewhere you don’t have to double check their work. They’re hoping you don’t. No attorney required, but it’s important to document as much as possible. More
by Rpburk
Employees Worked With
Jason Hall
July 29, 2026
Great experience from start to finish. Xavier was awesome, took him 3 days to get the car I’d been looking for for months! Easy deal from start to finish. Xavier was awesome, took him 3 days to get the car I’d been looking for for months! Easy deal from start to finish. More
by AVLMike
Employees Worked With
Xavier
July 28, 2026
I would like to take a moment to recognize the exceptional customer service I recently received from my BMW Service Advisor, Ben Trask. From the moment I arrived, Ben was professional, courteou exceptional customer service I recently received from my BMW Service Advisor, Ben Trask. From the moment I arrived, Ben was professional, courteous, and genuinely committed to ensuring I had an outstanding service experience. He took the time to clearly explain the work that needed to be done, kept me informed throughout the process, and made sure every question I had was answered. His attention to detail, knowledge, and dedication to customer satisfaction truly stood out. What impressed me just as much as his professionalism was his outstanding personality. Ben is warm, personable, and easy to talk to, making the entire experience enjoyable and stress-free. His positive attitude, genuine kindness, and willingness to go above and beyond made me feel valued as a customer rather than just another appointment. It’s clear that he truly cares about the people he serves. His professionalism and commitment reflect extremely well on your dealership and the BMW brand. Employees like Ben are a tremendous asset to your organization, and I hope his efforts receive the recognition they deserve. Please extend my sincere appreciation to Ben for making my service experience such a positive one. Thank you for providing such a high standard of customer service! More
by Richard
Employees Worked With
Ben Trask
July 26, 2026
I purchased my BMWX5 xDrive50e in 2024 from Hendrick BMW. I have to say, this dealership is the best place I have ever bought a car. I love my hybrid. It is a great car and the service I get from the deal I have to say, this dealership is the best place I have ever bought a car. I love my hybrid. It is a great car and the service I get from the dealership is second to none. I always get 5 star treatment with my service manager, Ben Trask. He is the best. I love my BMW Hybrid. This is the best car and best service I have ever had with any vehicle. We love, love working with Ben Trask. He is not only kind, he is super attentive. He gets the work done efficiently and with a smile on his face. I finally feel like I have a service team that listens after years of struggling with other dealerships, I'm happy to say BMW gets it done efficiently and on time with Ben leading the team. I am so grateful to Ben and Hendrick BMW of Charlotte,NC More
by Lisa Mende
Employees Worked With
Ben Trask
