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Hendrick BMW
Charlotte, NC
753 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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April 30, 2026
Giving a shout‑out to Jeff Shinn. He was fantastic throughout the sales process, but his support didn’t stop there. His post‑sale follow‑through has been incredibly helpful — answerin He was fantastic throughout the sales process, but his support didn’t stop there. His post‑sale follow‑through has been incredibly helpful — answering questions, helping me track down missing documents, and always being responsive. I truly can’t thank him enough for everything he’s done. More
by laura.cassels
Employees Worked With
Jeff Shinn
April 30, 2026
Mariana is who I usually work with for an advisor. She is pretty consistent with the service she provides. My vehicle is always prepped for pickup and available the same day it is released to the serv She is pretty consistent with the service she provides. My vehicle is always prepped for pickup and available the same day it is released to the service center. Charles in the financial/loan department goes above and beyond. He stepped in when my advisor was out for the day. He went above and beyond to provide support during my most recent service appointment. The last service appointment was a bit disappointing in terms of the condition my vehicle was returned to me in April 2026. I have light tan seats and I see where teammates left black marks on the driver and passenger seats as well as the driver-side door. I suspect no seat covers were used to preserve the interior of the vehicle during the service at all times. My interior did not look like this before it was released for service unless it happened when the tow provider took the vehicle to the dealership. More
by msxnco
Employees Worked With
Mariana, Charles
April 28, 2026
Mariana is an excellent advisor who consistently demonstrates professionalism, strong knowledge, and a supportive approach. She communicates clearly and provides valuable guidance that makes a real demonstrates professionalism, strong knowledge, and a supportive approach. She communicates clearly and provides valuable guidance that makes a real difference. More
by dhruvg07
Employees Worked With
Mariana
April 27, 2026
Conor was both professional, mannerly and friendly. He made me feel comfortable during the entire transaction and totally lives up to Hendrick’s values. His product knowledge was exceptional. He is He made me feel comfortable during the entire transaction and totally lives up to Hendrick’s values. His product knowledge was exceptional. He is a great role model for your younger sales staff. I would highly recommend Conor to anyone looking at BMW’s. More
by jhinsonclt
Employees Worked With
Conor Coughlin
April 23, 2026
Hendrick BMW in Matthews was a car buying experience unlike no other. Chris Quaglio sold me my car and I wouldn’t hesitate to use him again. He listened to my wants and found me exactly what I wanted. T unlike no other. Chris Quaglio sold me my car and I wouldn’t hesitate to use him again. He listened to my wants and found me exactly what I wanted. There was no HARD sell, just easy communication to make sure I was happy from start to finish. I appreciate him and all who were involved, even Russ the finance guy and Tim the GM. Car buying from these guys isn’t the scary ordeal that you hear about. Just a straight forward experience that left me feeling good about my purchase. I appreciate the hard work they put into finding me my car and would recommend them to anyone looking. More
by lbheels
Employees Worked With
Chris Quaglio, Russ, Tim
April 23, 2026
Saad Mubarak at Hendrick BMW on Independence Blvd in Charlotte, NC is an excellent service manager. He gives his clients white glove service each and every time. He’s extremely good at providing great p Charlotte, NC is an excellent service manager. He gives his clients white glove service each and every time. He’s extremely good at providing great professional service to his clients. If you’re looking for a service manager who’s going to provide you with excellent service, I highly recommend Saad. More
by Antoinette Stewart
Employees Worked With
Saad Mubarak
April 17, 2026
I’ve been dealing with Hendrick BMW for over 20 years …still dealing with the same sales person that sold me my first BMW. Entire organization is top knotch and I highly recommend. …still dealing with the same sales person that sold me my first BMW. Entire organization is top knotch and I highly recommend. More
by Rich
Employees Worked With
Michael Morrow, Mike Weldon
April 17, 2026
Awesome experience, I was helped by Luca Reyner, which later found out he is the service manager. Awesome service and great crew in service. Thank you all for your help. Very helpful. later found out he is the service manager. Awesome service and great crew in service. Thank you all for your help. Very helpful. More
by tahoe2469
Employees Worked With
Luca Reyner
