Hendrick BMW

Prompt, professional and most importantly I trust the technical capabilities of the technical staff. We took the car for a second opinion and the competitor wanted to do a repair that was absolutely not technical capabilities of the technical staff. We took the car for a second opinion and the competitor wanted to do a repair that was absolutely not necessary. Thank you BMW for saving us almost $1,000. More

Hendrick and all it’s employees were absolutely phenomenal! Especially Conor, Torri, and Ben. I would highly recommend this dealership. phenomenal! Especially Conor, Torri, and Ben. I would highly recommend this dealership. More

Very professional every step of the way. I appreciate the inspection video by Miles. And most importantly was the professional and proactive treatment by Jesse. Excellent job Jesse!! I appreciate the inspection video by Miles. And most importantly was the professional and proactive treatment by Jesse. Excellent job Jesse!! More

The service department folks are always excellent to deal with. Jesse has been my advisor many times and is always knowledgable and friendly and willing to assist any way he can. with. Jesse has been my advisor many times and is always knowledgable and friendly and willing to assist any way he can. More

I have been a Hendrick BMW service customer for some time, and unfortunately, the level of customer service has declined significantly. My previous service advisor, who has since retired, consistently p time, and unfortunately, the level of customer service has declined significantly. My previous service advisor, who has since retired, consistently provided a 10/10 experience. This visit was subpar at best. The service lobby was crowded and disorganized, and there were numerous service advisors conducting conversations with customers in the lobby rather than using their offices. I could hear discussions about customers’ service needs and costs that, in my opinion, should have been handled more privately. It made the environment feel chaotic and unprofessional. My vehicle was serviced, but I left without something as basic as washer fluid being replenished. While that may seem minor, it added to the overall impression that attention to detail and customer care were lacking. I understand that prices are high everywhere, and dealerships cannot control every cost. What they can control is the level of service they provide. When customers are paying BMW service prices, the experience should reflect the brand. Coming to Hendrick BMW used to feel like a premium experience. This visit did not. I will say that I have never felt that anyone at Hendrick BMW tried to take advantage of me because I am a woman, and I have appreciated that over the years. I do miss seeing women service advisors, particularly now that the advisor I trusted has retired. My recommendation is simple: step up the customer service. Better organization, greater discretion when discussing customers’ personal business, attention to the small details, and a more professional customer experience would go a long way. Premium pricing should be accompanied by premium service. More

The dealership exploits women. Luca is condescending and unprofessional. They had me to buy a new battery and starter only to tell me that the issue is the air compressor causing t Luca is condescending and unprofessional. They had me to buy a new battery and starter only to tell me that the issue is the air compressor causing the starter to block . This was AFTER I had informed them there was a noise from the air condition before my vehicle wouldn’t start. So, they never fixed the “actual problem” which they then wanted to charge me $4000.00 to fix. When informed that my car was running I arrived to pick it up to take elsewhere for the air compressor because of mistrust, my vehicle was driven out to me making a loud noise. Luca disregarded me when I complained about the noise only to learn they drove it out with NO belt. Women beware!!! Deceptive dealership!! More