Hendrick BMW

As always Hendrick BMW is the customer service leader. Always taking care of the customer, no hidden fees and the best quality around. Thank you!! Always taking care of the customer, no hidden fees and the best quality around. Thank you!! More

My 04/02/2020 visit started with a wheel alignment, done twice because the tech from the dealer didn't manage to center the steering wheel from the first time, although I specifically asked for that. Whe twice because the tech from the dealer didn't manage to center the steering wheel from the first time, although I specifically asked for that. When I returned after 1 mile, he just said that he "already put to much time in this car and there's nothing he can do more about the steering wheel". Kim Kovach if I remember correctly from Hendrick BMW on E Independence Blvd, Charlotte, NC (for future reference). Shop foreman, Matt, was the one that took care of everything. As you can imagine, centering the steering wheel is really not a big job. Highly disappointed by that tech, although Ryan Dewey (the SA) was ok. Fun fact: Sterring wheel is still not 100% centered. More

Service Experience They did a good job diagnosing and discussing the issues with my vehicle. Turn around was quick once the vehicle was in. The only issue I had is when They did a good job diagnosing and discussing the issues with my vehicle. Turn around was quick once the vehicle was in. The only issue I had is when I asked for a shuttle ride instead of a service loaner I was told I was bout 1.5-2 miles too far. Considering I live in area with a large customer base I was surprised that they would rather give a loaner then drive 2 extra miles. More

Great customer service. In all the years I’ve been dealing with Hendricks I’ve never been disappointed. Really appreciate the valet service for my recent recall on my car. In light of the Coronaviru dealing with Hendricks I’ve never been disappointed. Really appreciate the valet service for my recent recall on my car. In light of the Coronavirus having my car picked up and delivered back to my home to keep me out of the waiting room went above and beyond! Thank you! More

Dave was extremely helpful in getting me in, identifying the issues, helping me understand them and getting the fixes done in a timely fashion Highly recommended the issues, helping me understand them and getting the fixes done in a timely fashion Highly recommended More

The whole employees here at BMW are great.....Justin always does a good job for me, very professional. The other employees are always asking if I need anything else while waiting. always does a good job for me, very professional. The other employees are always asking if I need anything else while waiting. More

Alwyas a great experience to deal w/ Hendrick BMW! Can't say enough great things about Hendrick! Saad is the best, truly a pleasure to work with. I would strong recommend these folks any time you nee Can't say enough great things about Hendrick! Saad is the best, truly a pleasure to work with. I would strong recommend these folks any time you need service. Top notch all the way around! More

Reliably Great Service We knocked off registration inspections for our 750 & X-5. During the 750 inspection they found a leak in the cooling system and corrected that, too. We knocked off registration inspections for our 750 & X-5. During the 750 inspection they found a leak in the cooling system and corrected that, too. Highly recommended. More

BMW Hendrick service is the best These guys are always on top of the details. Jesse Walsh was very professional. You can count on them to provide the best treatment to your BMW invest These guys are always on top of the details. Jesse Walsh was very professional. You can count on them to provide the best treatment to your BMW investment. More