Hendrick BMW

The dealer’s carwash scratched the car pretty bad. Service Manager Was not onsite so employees said there was nothing they could do. Service Manager eventually responded and agreed to remedy the issue Service Manager Was not onsite so employees said there was nothing they could do. Service Manager eventually responded and agreed to remedy the issue. More

They have Excellent customer service! The waiting area is very comfortable and clean with TV. You can choose from a lot of snacks and beverages. very comfortable and clean with TV. You can choose from a lot of snacks and beverages. More

Brought both the Countryman and the Cooper for service and it was a wonderful experience. Thank you for the Great Mini Service- great job Hendrick Mini. and it was a wonderful experience. Thank you for the Great Mini Service- great job Hendrick Mini. More

Excellent service. Quick and easy. I really appreciated the car wash too. Customer service rep Emily Smith was very helpful. Got my car in quickly the car wash too. Customer service rep Emily Smith was very helpful. Got my car in quickly More

Great Service Appointment I had a number of recalls that needed updating along with an annual service appointment. I made an appointment and was told upon arrival that the pro I had a number of recalls that needed updating along with an annual service appointment. I made an appointment and was told upon arrival that the process may take through the weekend, so was given a brand new car to drive for the period mine was in the shop. Justin Love did a terrific job of explaining all that was to be done and completed a few additional tasks I requested. Car was returned clean and running great. Thanks team! More

535xi I purchased a 2016 BMW 535xi from Jeff Shinn and had a great experience. Easy to work with very knowledgeable. Super car! Hate I waited so long bef I purchased a 2016 BMW 535xi from Jeff Shinn and had a great experience. Easy to work with very knowledgeable. Super car! Hate I waited so long before purchasing a BMW. More

John-Paul Kemp, an Exceptional Service Advisor I have been taking my BMWs to Hendrick BMW for over 8 years. I have worked directly with John-Paul for most of those years. He is a great ambassad I have been taking my BMWs to Hendrick BMW for over 8 years. I have worked directly with John-Paul for most of those years. He is a great ambassador for the dealership. He is highly professional and empathetic. If you want to work with a service advisor that follows through, communicates well, and makes certain you have a voice in the maintenance of your car(s), look no further. More

Great Experience I took my car in for service and for the pre end of lease visit. They were able to do both services the same day so I didn't have to make a second tri I took my car in for service and for the pre end of lease visit. They were able to do both services the same day so I didn't have to make a second trip to Charlotte. I met with Ryan about the car I will lease next. Great selection and I plan to lease my 3rd X-5 soon. More

As usual, Saad and the service team are awesome. From greeting to leaving nothing but a wonderful experience. I’m particular and would walk out in a minute if service was sub par and take my busines greeting to leaving nothing but a wonderful experience. I’m particular and would walk out in a minute if service was sub par and take my business elsewhere. That has never been the case at BMW because of Saad and his relentless efforts to deliver quality service. 15 + years of servicing my BMWs at Hendrick with Saad at the helm. Thanks team! More

I had a great experience yesterday with the Service department. They fixed a few scratches I had on my bumper from a hit and run, I was in and out in no time. Super friendly, accommodating staff! Alway department. They fixed a few scratches I had on my bumper from a hit and run, I was in and out in no time. Super friendly, accommodating staff! Always a great experience with them. More