
Hendrick BMW
Charlotte, NC
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They didn’t reset the service warning, so the Mini is still telling me it needs service in Jan. 2020. Also, the bill was way too much for just the changing of fluids and checking air. still telling me it needs service in Jan. 2020. Also, the bill was way too much for just the changing of fluids and checking air. More
got me driving again in a day My vehicle experienced a total loss of power while driving at highway speed due to a failure of the serpentine belt. My car was towed to Hendrick on a My vehicle experienced a total loss of power while driving at highway speed due to a failure of the serpentine belt. My car was towed to Hendrick on a Friday night. I was really pleased when the service manager phoned be late morning on Saturday to say that repairs had been made and that my car was ready. It's always a plus when the car is washed and cleaned when my service is complete. More
Tremendous Experience Robert Mann, Cam Warren, Mike Weldon and Shawn Kellmer - what an amazing group they are. From first conversations to driving away in the new 2020 X3M Robert Mann, Cam Warren, Mike Weldon and Shawn Kellmer - what an amazing group they are. From first conversations to driving away in the new 2020 X3M40i, they made the process smooth and comfortable. These guys know their cars and how to make the client feel at ease. Never once did we feel pressure to make a decision. Not once did we feel that horrible "car salesman" pressure. If you're shopping for a BMW, go find these guys. More
professional, courteous and on time Very good experience, Stephanie was my advisor and she's great! Also wanted to thank Juan Carlos for providing me with a ride home that was not sched Very good experience, Stephanie was my advisor and she's great! Also wanted to thank Juan Carlos for providing me with a ride home that was not scheduled, I really enjoyed meeting him ! More
ecellant Employees are very personal. And show extra effort to make visit enjoyable. Well trained and professional staff and very clean service department and Employees are very personal. And show extra effort to make visit enjoyable. Well trained and professional staff and very clean service department and waiting area . More
Saad is the glue that holds everything together. He is the best!! He always anticipates what is best and always aims to please. He really cares for his customers. the best!! He always anticipates what is best and always aims to please. He really cares for his customers. More
My X5 needed one year service and a system update. As always, it was a super pleasant experience. My car was serviced as promised and came back immaculately clean and detailed. I love Hendrick BMW. always, it was a super pleasant experience. My car was serviced as promised and came back immaculately clean and detailed. I love Hendrick BMW. More
Top Notch Service *** A+ John Paul is fantastic. He is a great communicator and very accommodating. Always takes super good care of us and he is the reason why we keep comi John Paul is fantastic. He is a great communicator and very accommodating. Always takes super good care of us and he is the reason why we keep coming back for service. Top Notch Service *** A+ More
I had one of the best experiences working with Christopher Thomas on purchasing my BMW 550i. The entire process top to bottom was fantastic. I highly recommend Hendricks BMW as the staff is courte Christopher Thomas on purchasing my BMW 550i. The entire process top to bottom was fantastic. I highly recommend Hendricks BMW as the staff is courteous and process is comfortable. Chris went above and beyond to make sure I received everything I needed. The entire car purchasing process was a pleasure. More