Hendrick BMW

Great buying experience Everyone we interacted with at Hendrick was professional and friendly. Even after we hit a major snafu. Especially helpful and delightful we’re New Ca Everyone we interacted with at Hendrick was professional and friendly. Even after we hit a major snafu. Especially helpful and delightful we’re New Car Sakes Manager Cam Warren and our Client Advisor Michael Dickerson. Kudos too to Financial Services Manager Dayne Cook and Genius Melissa Rhoades. More

ibmiguy Great all the way around! Bought and maintained there. Ben Trask is Great! He knew I had tire insurance on a slow leak on a 50k maintenance visit. Great all the way around! Bought and maintained there. Ben Trask is Great! He knew I had tire insurance on a slow leak on a 50k maintenance visit. More

Excellent service given after a short notice to the Service section. Awesome work, especially after my headlight went out the previous night. Visiting the site two hours before the service section was Service section. Awesome work, especially after my headlight went out the previous night. Visiting the site two hours before the service section was open, setting up a 10:15 appointment and driving out after about a two hour wait is golden. More

Luca always has displayed a high level of courtesy and professionalism in every encounter. It's a pleasure to work with him. Indeed an asset to Hendrick BMW. professionalism in every encounter. It's a pleasure to work with him. Indeed an asset to Hendrick BMW. More

Superior customer service!! Superior customer service, friendliness, express service, nice waiting area. Amazingly beautiful cars that drive like a dream. Luca Reyner always mak Superior customer service, friendliness, express service, nice waiting area. Amazingly beautiful cars that drive like a dream. Luca Reyner always makes sure I am well taken care of. More

Efficient service Great service. Price seemed very reasonable. Good amenities while waiting for service to be complete. Ben Trask was informative and kept me updated on Great service. Price seemed very reasonable. Good amenities while waiting for service to be complete. Ben Trask was informative and kept me updated on progress. More

Excellent Customer Service! I am an avid lover of BMW, not just because it’s an amazing car with top notch handling and ride but also because of the exemplary service we receive I am an avid lover of BMW, not just because it’s an amazing car with top notch handling and ride but also because of the exemplary service we receive from BMW dealers and service. Hendrick BMW in Charlotte, NC is fantastic! They are attentive, accommodating, thorough, willing to patiently explain service needs and always stand behind everything they do. Their goal is truly to satisfy and please the client. More

The service that I received was the best ever. I have always gotten fantastic service at Hendrick BMW. But I have to say this was the best I’ve ever had. Thanks to Luca and a wonderful gentleman na I have always gotten fantastic service at Hendrick BMW. But I have to say this was the best I’ve ever had. Thanks to Luca and a wonderful gentleman named Juan Carlos Romero. I was given the “white glove” treatment by both of these exceptional people. This experience has so impressed me that I can’t wait for my next service appointment to see whether Hendrick will be able to surpass this one. I don’t think so..........can’t wait. Thank you so very much, Luca and Juan Carlo, for giving me such a wonderful day. More

All of the staff at Hendrick BMW are very professional, knowledgeable and personable! The service is easy to schedule and prompt. Outstanding service every time I visit! knowledgeable and personable! The service is easy to schedule and prompt. Outstanding service every time I visit! More

Good customer service Service rep was thorough and explained all needed service and costs. Wait time was reasonable. Comfortable customer waiting area as well. Included Service rep was thorough and explained all needed service and costs. Wait time was reasonable. Comfortable customer waiting area as well. Included complimentary wash as well. More