Hendrick BMW

Great experience all around. From the minute we pulled in the service area everything went as planned. New tires were installed while we waited. Saad kept us informed of progress From the minute we pulled in the service area everything went as planned. New tires were installed while we waited. Saad kept us informed of progress along the way and we were out the door in 2 hours. Expectations were met and Saad schedules our next appointment in Oct. More

Excellent Service, Professional Staff I took my BMW to Hendrick BMW for some warranty work and to looking into a few other minor items. John-Paul Kemp was my Service Advisory and he took e I took my BMW to Hendrick BMW for some warranty work and to looking into a few other minor items. John-Paul Kemp was my Service Advisory and he took excellent care of me and my car. John-Paul kept me informed throughout the process, provided clear and concise explanations for the items I asked them to look into, and offered some money saving advice to top it all off. I am very happy with the service I received at Hendrick BMW and would highly recommend Hendrick and John-Paul to anyone who expects the best possible service! More

I called on a short notice and quick hour later I was out! I was very pleased with the way I was treated for the service appointment of my car. The service adviser I was assigned was actually working on an in I was very pleased with the way I was treated for the service appointment of my car. The service adviser I was assigned was actually working on an inventory situation when I arrived. But, another service member quickly greeted me and in one quick hour, my car was serviced and washed and I was out the door. Very gracious and kind staff! More

7/30/19 Pickup of X1 Treated with respect and caring w/ concern about owner’s time. Friendly and always wanted to go extra mile. This is our 5th BMW we’ve procured from H Treated with respect and caring w/ concern about owner’s time. Friendly and always wanted to go extra mile. This is our 5th BMW we’ve procured from Hendrick and it has been consistently been great. More

Great experience. Great people I recently purchased a brand new 4 series . Christopher Thomas was amazing from the beginning of my purchase to the end. Very knowledgeable about each I recently purchased a brand new 4 series . Christopher Thomas was amazing from the beginning of my purchase to the end. Very knowledgeable about each vehicle and the most important a great personality.. everyone was great , sales manager was awesome and also the finance manager very nice guy from California. I purchased my 1 series BMW there and made my new purchased now . This is the dealer I will go for any service or my next BMW. Thanks everybody for a great customer experience. Diego More

Appointment Had scheduled appointment for 1:30 supposedly first one after lunch but did not feel like they started it on time they were also extremely busy with c Had scheduled appointment for 1:30 supposedly first one after lunch but did not feel like they started it on time they were also extremely busy with car wash so instead of staying longer just skipped it More

Kept all of their promises, made our dream possible We recently purchased a new vehicle from Hendrick BMW. The experience was most pleasant, not rushed, not pressured, and easy to complete. While we wai We recently purchased a new vehicle from Hendrick BMW. The experience was most pleasant, not rushed, not pressured, and easy to complete. While we waited for our order to be delivered, the dealership kept us updated. More

First maintenance Mixed feelings: Positive - Jesse was great, knowledgeable and informative, explaining the details and answering questions Negative - 1. Fast servic Mixed feelings: Positive - Jesse was great, knowledgeable and informative, explaining the details and answering questions Negative - 1. Fast service to change oil and check major systems took 1 hour and 49 minutes - unacceptable waist of my time and inefficiency of dealership, unless somebody complete service and forget about my car 2. Even worse - driving after the service, noticed that air pressure alert is coming on and off. Checked the pressure at Firestone - 31 front left and 33 front right, 33 rear left and 34 rear right. Expected that BMW technicians are competent enough to set up air pressure right and not to waist my time again More

My experience was excellent! Christopher was very professional and a great listener. My grandchildren were treated with such respect. My experience could not have been any bette Christopher was very professional and a great listener. My grandchildren were treated with such respect. My experience could not have been any better. I have already recommended Christopher a d BMW to my friends. If all of your salesman/saleswoman are like Christopher you're blessed. Thanks again, for such a positive experience! More

Complete incompetence I bought a used X5 (CPO certified) less than a year ago. The AC cannot cool the vehicle. Took it in and they said the freon was low but no leak. Ch I bought a used X5 (CPO certified) less than a year ago. The AC cannot cool the vehicle. Took it in and they said the freon was low but no leak. Charged me $250 to fill it. Was told that is not under warranty, yet if there is no leak, it was low when they sold it to me as certified... Drove it for a week, still not cooling vehicle. Took it back. They said freon is ok and it's blowing 41 degrees, which is within spec. I told them the air volume is low compared to every other BMW I've had which also includes the loaner they gave me. They say no, it's fine. Picked it up, drove it home (30 minutes) with AC on MAX. Vehicle still not cool. Got out my instant read thermometer, air out front vents is 58, 50, 49, 58 left to right. Where do they get 41? The service rep, Luca, is very argumentative and doesn't listen. They seem to have gone with a lot of young service reps now and the quality of the visit is definitely suffering, miss the days when David Owen was there. More